RAJU DHIMAL
Dubai,United Arab Emirates
Summary
Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
Work History
Fulfilment Associate
M.H Alshaya Company
Dubai , U.A.E
2022.05 - Current
- Provide excellent customer services
- COMS(Customer Order Management System)
- Checking the orders in ILS and pick pack and Dispatch the orders.
- Looking after the Customer complaint and resolve in timely manner.
- ·Managing the order of customers by OMS (Order Management System) Software.
Retail Sales Assistant
Alshaya Group
Dubai , U.A.E
2020.06 - 2022.05
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Monitored and reported suspicious activity to security officer to avoid theft.
Waiter
ESBE Restaurant
Dubai , U.A.E
2017.10 - 2020.12
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Bachelor of Business studies - Business management
Tribhuvan University
Kathmandu , Nepal 2012.01 - 2015.12
Diploma of Higher Education - Commerce
Balmeeki college
Morang, Nepal 2010.04 - 2012.05
School Leaving Certificate - Computer Science
Balmeeki Memorial School
Morang,Nepal 2000.01 - 2010.12
Skills
- Self-motivated
- Active listening
- Problem-solving
- Dedication
- Team Work
- Customer Service Excellence
- Multitasking
- Patience
- Time management
- Verbal and written Communication
- Microsoft Office
- Prioritization
- Decision-making
- Attention to detail
Languages
English
Fluent
Hindi
Fluent
Arabic
Intermediate
Nepali
Native
Timeline
Fulfilment Associate
M.H Alshaya Company
2022.05 - Current
Retail Sales Assistant
Alshaya Group
2020.06 - 2022.05
Waiter
ESBE Restaurant
2017.10 - 2020.12
Bachelor of Business studies - Business management
Tribhuvan University
2012.01 - 2015.12
Diploma of Higher Education - Commerce
Balmeeki college
2010.04 - 2012.05
School Leaving Certificate - Computer Science
Balmeeki Memorial School
2000.01 - 2010.12
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