Raju Pereira
Dubai,United Arab Emirates
Summary
Talented leader offering over 10 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Assistant Food and Beverage Manager
Emirates Grand Hotel
Dubai, UAE
2022.01 - Current
- Maintained safe working and guest environments, reducing injury and incident risks.
- Established safe and secure dining environment with strong sanitation standards.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enriched guest experiences by diplomatically managing complaints, proactively anticipating and resolving issues.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
Assistant Bar Manager / Outlet Manager
The Ritz-Carlton
Dubai, UAE
2019.01 - 2022.01
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Led team to deliver outstanding hospitality operations.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
Food and beverage supervisor
Holiday Inn
Dubai, UAE
2017.01 - 2018.11
- Identified and maximised upselling opportunities to increase sales and profits.
- Monitored and authorised staff clock-in and clock-out procedures.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
Food and Beverage Captain
Ramee Group Of Hotels
Dubai, UAE
2016.01 - 2017.01
- Planning dining events
- Managing the food and beverage service
- Tending to guests' requests and complaints
- Training staff
- Monitoring and ensuring F&B service operations are running smoothly
- Organizing duty roster of service staff
- Cost control, inventory, and maintaining SOP for quality
- Introducing innovative ideas for generating targeted sale
Food and beverage Captain
The Chancery Pavillion
Bangalore , India
2015.01 - 2016.01
- Planning dining events
- Managing the food and beverage service
- Tending to guests' requests and complaints
- Training staff
- Monitoring and ensuring F&B service operations are running smoothly
- Organizing duty roster of service staff
- Cost control, inventory, and maintaining SOP for quality
- Introducing innovative ideas for generating targeted sale
Education
Bachelor's degree - Hospitality Management
National Council Hotel Management
Delhi 2011.04 - 2013.04
Skills
- Business operations expertise
- Staff scheduling
- Restaurant cost control
- Recruitment
- Food plating and presentation
- Order delivery practices
- Hospitality business management
- Inventory control and record keeping
- Waste reduction
- Recipes and menu planning
- Performance improvement
- Passion for customer satisfaction
- Strong work ethic
Languages
English
Native
Hindi
Fluent
Marathi
Native
Kannda
Advanced
Konkani
Native
Timeline
Assistant Food and Beverage Manager
Emirates Grand Hotel
2022.01 - Current
Assistant Bar Manager / Outlet Manager
The Ritz-Carlton
2019.01 - 2022.01
Food and beverage supervisor
Holiday Inn
2017.01 - 2018.11
Food and Beverage Captain
Ramee Group Of Hotels
2016.01 - 2017.01
Food and beverage Captain
The Chancery Pavillion
2015.01 - 2016.01
Bachelor's degree - Hospitality Management
National Council Hotel Management
2011.04 - 2013.04