Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic
Rajwardhani Shelke

Rajwardhani Shelke

Dubai,UAE

Summary

IT Support Engineer with 3+ years of experience in providing technical support and system implementation. Skilled in troubleshooting hardware and software issues, delivering remote and on-site assistance, and ensuring data security. Dedicated to improving user satisfaction and minimizing downtime through effective collaboration.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Technical Support Analyst

Ennovatech Solutions
Dubai, UAE
02.2024 - Current
  • Worked as a part of the Operations team to provide technical assistance to the clients.
  • Implemented the product on multiple sites and provided training for the same after the implementation.
  • Provided support related services to clients both remotely and on site.
  • Assist clients with any follow-up issues or queries after the product has been deployed and training completed.

System Engineer - Cybersecurity Operation Analyst

U&D Square Solutions Pvt. Ltd.
Pune, India
05.2022 - 02.2024
  • Implemented and supported DLP solutions with vendors, ensuring seamless upgrades and troubleshooting.
  • Maintained DLP systems, configured policies, and generated comprehensive analytics reports.
  • Collaborated with Incident Response teams on threat escalation and resolution processes.
  • Developed and maintained DLP rules, including actions for policy responses.
  • Managed DLP deployments across AWS and on-premises environments.
  • Oversaw server maintenance, deep scanning, web filtering, bypass lists, and client policy configurations.

Senior Research Analyst

DAG Infotek Pvt Ltd,
Pune, India
01.2020 - 03.2022
  • Conducted market research to identify target geographies and industries for software solutions.
  • Developed strategic market plans based on data analysis and customer insights.
  • Designed and executed surveys to evaluate customer preferences and behaviour.
  • Analysed industry trends and competitive landscape using various methodologies.

Education

Bachelor of Engineering - Computer

D Y Patil College of Engineering,
Pune/ India
06.2014 - 06.2019

Skills

  • Hardware and software troubleshooting
  • Customer support and communication
  • System configuration and maintenance
  • Remote desktop support
  • Ticketing systems management
  • Windows and Ubuntu expertise
  • Network connectivity diagnostics
  • Software installation and updates
  • Incident escalation and resolution
  • Knowledge base management
  • User training and onboarding
  • ITIL practices and service delivery

Languages

English
Fluent
Hindi
Fluent
Marathi
Fluent

Accomplishments

  • Recognition Award, Nov 22, Contributing excellent support to the organization.
  • Best Admin for Helpdesk Team, Dec 22, Achievement of contribution to team in leading projects.
  • Special Recognition Award, Jan 2023, Leading Projects & Team.

Certification

  • Microsoft Azure Fundamentals I379 7536, Microsoft Corporation.

Timeline

Technical Support Analyst

Ennovatech Solutions
02.2024 - Current

System Engineer - Cybersecurity Operation Analyst

U&D Square Solutions Pvt. Ltd.
05.2022 - 02.2024

Senior Research Analyst

DAG Infotek Pvt Ltd,
01.2020 - 03.2022

Bachelor of Engineering - Computer

D Y Patil College of Engineering,
06.2014 - 06.2019

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Rajwardhani Shelke