Rajwinder Kaur
Business Support Associate
Dubai
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently having interest in Neo banking platforms and any other managerial roles.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Business Support Associate
Eagle Stone Technologies
Dubai
06.2022 - Current
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Analyzed customer data to identify trends and anticipate customer needs.
- Generated sales reports and presentations for senior management.
- Maintained relationships with customers to maximize sales opportunities.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Created promotional materials to advertise products and services.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Developed correspondence letters, memos, and emails.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Trained team members on new hotel services and products to support promotional efforts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Worked with HR team to coordinate company events.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
- Created and updated tracking spreadsheets using MS Excel.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Distilled large amounts of information and produced reports, spreadsheets and documents outlining key details.
- Gathered and organized information for research purposes.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Appointed design consultants and encouraged performance pursuant to deed and scope of service.
- Chaired design team meetings and issued action items.
- Researched design trends, technology and processes and directed work of design team .
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Leader - Project Management
Infoway IT Solutions Limited
Chandigarh
05.2016 - 12.2021
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor's of Commerce - Commerce
Panjab University
Chandigarh 05.2011 - 08.2013
Skills
Preparing reports
New hire training
Performance improvement
Cash Handling
Organization and Time Management
Complaint resolution
Attention to Detail
Teamwork and Collaboration
Planning and Coordination
Technical Writing
Problem-Solving
Certification
All-In-One Finance Course for Neobanking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
All-In-One Finance Course for Neobanking
01-2023
Fundamental Analysis Course
01-2023
Stock market Course
12-2022
Business Support Associate
Eagle Stone Technologies
06.2022 - Current
Basic Tally 9.0 Course
06-2017
Team Leader - Project Management
Infoway IT Solutions Limited
05.2016 - 12.2021
Bachelor's of Commerce - Commerce
Panjab University
05.2011 - 08.2013