Rakesh Jaishwal
Dubai,UAE
Summary
Focused Restaurant Manager with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Restaurant Shift Manager
Papa John's Pizza PJP Investments Group LLC
Dubai, UAE
09.2021 - Current
- Improved efficiency and productivity by acquiring new skills.
- Received and processed stock using inventory management system.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Managed on-site evaluations, internal audits and customer surveys.
- Reviewed customer history to recommend appropriate products and services.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed opening and closing procedures, from product replenishment to budget control.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Increased revenue by upselling and recommending products.
- Generated Key Performance Indicator reporting to drive better performance.
Delivery rider
Papa John's Pizza Br PJP Investments Group LLC
Dubai
06.2018 - 03.2021
- Reviewed delivery contents with customers to guarantee accuracy and customer satisfaction.
- Identified most efficient routes to achieve on-time deliveries.
- Encouraged repeat orders by maintaining high customer service standards.
- Guaranteed proper food temperature on arrival, using thermal bags to retain heat.
- Drove safely, minimising risk of accidents and traffic violations.
- Alerted customers about delays to pickup or delivery to foster satisfaction.
- Checked food and drink orders for accuracy before leaving restaurant.
- Delivered to customers on time by following pre-calculated route and schedule.
- Utilised GPS navigation systems to optimise route planning.
- Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
- Complied with all traffic and safety laws while representing company.
- Covered weekend shifts to optimise service levels.
Back of the House
Papa John's Pizza Br PJP Investments Group LLC
Dubai , Uae
06.2015 - 05.2017
- Correctly labelled and stored ingredients within minute timeframe to reduce product spoilage.
- Oversaw storage and preparation of food items to correct recipe and portioning standards.
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for baked-to-order pizzas.
- Handled phone and online orders to meet service targets.
- Efficiently created and served minimum 1 pizzas per 2 mins without compromising product quality.
Education
Bachelor of Business Administration - Commerce and Marketing
Tribhuwan University
Kathmandu 04.2011 - 05.2014
Skills
- Engaging leadership style
- Inventory control
- Schedule management
- Performance management
- Training and development
- KPI management
- Health and safety compliance
- Workforce training
- Production oversight
- Quality Assurance
Certification
PA0910635 Car/Motorbike
Accomplishments
MDD of the Year 2021
Team Members of the Year 2022
Budget Food Cost Restaurant of the Year 2022
Timeline
Restaurant Shift Manager
Papa John's Pizza PJP Investments Group LLC
09.2021 - Current
Delivery rider
Papa John's Pizza Br PJP Investments Group LLC
06.2018 - 03.2021
Back of the House
Papa John's Pizza Br PJP Investments Group LLC
06.2015 - 05.2017
Bachelor of Business Administration - Commerce and Marketing
Tribhuwan University
04.2011 - 05.2014
PA0910635 Car/Motorbike
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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