Hi, I’m
RAKESH KUMAR
Administration cum Office Manager
Al Nahda 1,Dubai
Summary
Professional with strong HRM software skills, expertise in employee relations, and effective recruitment strategies. Proven leadership in disciplinary actions and succession planning, alongside solid procurement and supply chain management knowledge. Experienced in site inspections, vendor management, and subcontractor oversight, ensuring quality assurance and inventory control. Proficient in Microsoft Office Suite and contract administration, with a history of successful team leadership and service agreement management.
Overview
30
years of professional experience
Work history
Image Garden Production L.L.CDubai, U.A.E
Administration Manager cum Sales Officers
03.2025 - Current
Job overview
- Secured high-value deals by negotiating favourable contract terms.
- Managed complex contracts, ensuring compliance with project specifications.
- Conducted thorough contract reviews to verify regulatory adherence.
- Forged strategic relationships with suppliers for sustainable partnerships.
- Maintained strong rapport with suppliers to enhance collaboration.
- Achieved cost savings through meticulous budget management and oversight.
- Streamlined procurement activities to optimise operational efficiency.
- Supervised daily operations and contract management for site teams.
- Coordinated staff training sessions to increase proficiency in role-specific tasks.
- Administered payroll functions whilst maintaining complete confidentiality of sensitive information.
- Reduced company costs through diligent supplier contract negotiations.
- Monitored budget spending to prevent overspending or wasted resources.
- Controlled, monitored and documented administrative processes and procedures.
- Purchased office supplies and maintained reliable supplier relationships.
- Directed operations for accounts, reconciliations and payroll.
- Coordinated staff schedules, optimising resource allocation and improving operational capacity.
- Monitored health and safety measures for guaranteed compliance.
- Facilitated internal communications to promote transparency and maintain employee engagement levels high.
- Created robust filing systems for improved document management.
Global Security Squad Pvt. Ltd.New Delhi, India
Administration cum Business Manager
05.2021 - 06.2024
Job overview
- Centralised personnel records to enhance data accessibility and retrieval efficiency.
- Achieved high staff satisfaction through implementation of employee development schemes.
- Maintained legal compliance to minimise risk of penalties and sanctions.
- Negotiated employment contracts to secure fair terms for all parties involved.
- Assisted in developing human resources management policies to streamline processes.
- Monitored attendance and leave requests to ensure accuracy and completeness.
- Drafted job descriptions that accurately reflected organisational roles.
- Prepared reports analysing recruitment activities, turnover rates, and absenteeism trends.
- Achieved better customer relations with regular client meetings.
- Ensured compliance with regulations by conducting routine audits on operations procedures and processes.
- Led project teams, resulting in timely completion of tasks.
- Negotiated contracts with suppliers for cost reductions.
- Conducted performance reviews to identify areas of improvement.
- Implemented risk management strategies to minimise losses.
- Brought about improved employee engagement through regular feedback sessions and reward schemes.
- Managed budget forecasts to ensure financial stability.
- Streamlined business operations to improve efficiency.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Streamlined processes to improve and optimise office operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Global Suraksha Group Security Pvt. Ltd.New Delhi, India
Administration cum HR Manager
03.2013 - 03.2021
Job overview
- Centralised personnel records to enhance data accessibility and efficiency.
- Arranged regular performance reviews to foster employee development.
- Facilitated grievance resolution with professional mediation techniques.
- Introduced flexible working hours to promote work-life balance.
- Assisted in crafting HR management policies for strategic alignment.
- Monitored attendance and leave records for accuracy.
- Drafted job descriptions reflecting current organisational roles.
- Reported on workplace health and safety compliance to superiors.
- Established efficient payroll system to timely salary disbursement.
- Negotiated employment contracts to secure fair terms for both parties involved.
- Maintained legal compliance to avoid penalties and sanctions.
- Implemented an effective onboarding programme, ensured smooth integration of new hires.
- Centralised personnel records, made data access easier and quicker.
- Arranged regular performance reviews for employee growth and development.
- Aligned HR strategies with business goals to drive overall company performance.
- Oversaw redundancy procedures to ensure fairness and legality adherence.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Handled company recruitment activities to develop high-achieving workforce.
- Advised senior management on employee corrective actions.
- Instructed employees quarterly on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Recruited, hired and trained new employees to optimise profitability.
- Reduced staff turnover through improved performance development programmes.
Shanghai Punjabi Hotel Co. Ltd.Shanghai, China
Administration cum Hotel Manager
01.2010 - 12.2012
Job overview
- Delivered high-quality products to enhance customer satisfaction.
- Secured new business opportunities through effective networking events.
- Optimised resource allocation, resulting in increased profits.
- Supervised project timelines to ensure timely completion of deliverables.
- Managed vendor relationships by negotiating contracts for timely delivery of goods and services.
- Implemented quality control measures to maintain company standards.
- Ensured compliance with industry regulations and internal policies.
- Recruited and trained qualified candidates to fulfil job requirements.
- Assisted in marketing campaigns to increase hotel visibility.
- Prioritised guests' needs, elevated overall satisfaction levels.
- Initiated loyalty rewards scheme, boosted repeat bookings.
- Managed hotel restaurant operations, elevated dining experience.
- Led team to deliver exceptional customer service for enhanced reputation.
- Coordinated front desk operations, ensured smooth guest experiences.
- Collaborated with sales team to maximise room occupancy rates.
- Developed comprehensive staff training programmes for improved efficiency.
- Investigated negative reviews and took corrective action enhancing future guest experiences.
- Improved guest satisfaction by implementing new concierge services.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Handled guest complaints to protect brand reputation.
- Recruited and onboarded new staff to meet performance standards.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Stored cash floats and delivered secure banking procedures.
- Oversaw emergency procedures and administered first aid.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Coordinated strategies to protect hotel property, staff and guests.
- Maximised occupancy rates by optimising reservation and housekeeping processes.
- Maintained excellent security provisions for appropriate hotel and grounds control.
- Developed and implemented hotel-wide policies and procedures to increase revenue.
- Directed maintenance staff to keep facility and grounds at optimum standards.
- Tackled food waste by refining kitchen practices, resulting in reduced costs.
- Designed long-term strategies relating to HR, budget governance, and marketing.
Jerry Varghese International Ltd.New Delhi, India
Visa Coordinator cum Office Assistant
01.2009 - 11.2009
Job overview
- Issued work schedules and duty assignments to optimise administrative operations.
- Resolved customer complaints promptly while maintaining adherence to company standards.
- Coordinated interdepartmental efforts to ensure timely, budget-compliant project completion.
- Managed daily operations with a focus on efficient task scheduling and duty allocation.
- Collaborated across departments for strategic planning purposes.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Improved workflow efficiency by developing process improvements.
- Managed multiple projects, ensuring organisation and efficiency.
- Trained and assigned tasks to team members.
- Managed databases and information systems, maintaining accurate and accessible records.
- Received and actioned feedback to improve personal performance.
- Led and managed administrative staff to maintain smooth daily operations.
- Streamlined processes to improve and optimise office operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Al Rehman AssociatesNew Delhi, India
Office Coordinator cum Asst. Admin HR
01.2004 - 10.2008
Job overview
- Resolved client and case issues, resulting in elevated customer satisfaction ratings.
- Followed up on customer inquiries via phone or email to ensure timely responses.
- Explained work procedures and policies to staff, enhancing operational clarity.
- Managed daily mail distribution, ensuring efficient sorting of incoming and outgoing correspondence.
- Maintained accurate computer accounting records and physical petty cash, tracking receipts and expenses.
- Prepared invoices, reports, memos, letters, financial statements, and various documents.
- Processed invoices and coded documents in accordance with company procedure standards.
- Ensured all database records for overseas work were meticulously maintained.
- Coordinated travel arrangements, reducing stress during business trips for executives.
- Managed reception area duties, facilitating a welcoming environment for visitors and clients.
- Handled sensitive information confidentially ensuring trust throughout all levels in the organisation.
- Prepared reports, presentations, and data whilst managing work schedules to meet deadlines efficiently.
- Handled correspondence, filing systems, and office supplies to maintain an organised workspace.
- Organised and coordinated office operations by streamlining administrative procedures.
- Supervised office employees, including performance evaluation and scheduling.
- Ensured quality and accuracy in database management and digital file storage.
- Managed company databases, account files and monthly stakeholder reports.
- Set office policies and procedures to keep team members coordinated.
Vijay Laxmi Transport Co. Ltd.New Delhi, India
Office Assistant cum Accounts
01.2003 - 11.2003
Job overview
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Organised mail distribution, providing timely communication among employees and clients alike.
- Improved office efficiency by organising and managing files.
- Facilitated smoother meetings by preparing meeting rooms and materials in advance.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Assisted with preparing and editing company correspondence and presentations.
- Monitored office supplies inventory and placed orders when necessary.
- Answered phone calls and directed them to appropriate personnel.
- Inventoried and ordered materials, supplies and services.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Coordinated travel arrangements and accommodations for staff members.
- Organised files, developed spreadsheets, faxed reports and scanned documents to improve organisational workflow.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Monitored office expenses and submitted purchase requests.
- Completed day-to-day duties accurate efficiently.
Cybotech CampusKankarbagh, India
Office Assistant cum Accounts
02.2000 - 12.2002
Job overview
- Organised mail distribution, providing timely communication among employees and clients alike.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Updated database regularly ensuring accessibility of current information when needed.
- Strengthened office operations with diligent maintenance of supply inventory.
- Welcomed large volume of guests and improved overall customer service.
- Performed data entry of patient information into computer systems.
- Assisted withthe preparation of daily bank deposits.
- Created and optimized employee schedulesfor shift coverage.
- Maintained front office cleanliness and organized supplies toincrease productivity.
- Greeted customers and provided assistance with inquiries.
Binda InfosysPatna, India
Office Assistant cum Asst. Accounts
02.1999 - 12.1999
Job overview
- Coordinated staff schedules to ensure seamless daily operations.
- Monitored vendor accounts, ensuring timely payments in accordance with contract terms.
- Processed customer orders accurately to guarantee prompt delivery of goods and services.
- Enhanced office operations through meticulous maintenance of supply inventory.
- Maintained communication with customer service and dispatch to align deliveries effectively.
- Assisted in planning successful corporate events, contributing to overall execution.
- Ensured data entry accuracy while inputting customer information into company databases.
- Streamlined communication channels for improved team coordination by managing calls and emails.
National Hommeo HallPatna, INDIA
Data Entry & Asst. Accounts
01.1996 - 12.1998
Job overview
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Checked source documents against entered data to ensure accuracy.
- Maintained confidentiality of sensitive information entered into the system.
- Determined appropriate databases for completed documents and transferred files electronically.
- Followed data program techniques and procedures to maintain data entry requirements.
- Maintained database by entering new and updated customer and account information.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Education
T.K. Gosh Academy Govt. SchoolPatna, Bihar
Diploma of Education from English, Science, Math, Social Studies, Hindi
01/1992 - 01/1994
College of CommercePatna, Bihar
High School Diploma from English, Book Keeping & Accounts, Business Math, Economics, Money & Banking, Insurance, Trade, Audit
01/1994 - 01/1996
College of Commerce Magadh UniversityPatna, Bihar
Associate of Arts from History
01/1996 - 01/1999
AIT & MEC (Govt. of India)Patna, Bihar
COMPUTER SOFTWARE from Software One Year Diploma
02/2003 - 02/2004
AIT & MEC (Govt. of India)Patna, Bihar
HARDWARE DIPLOMA IN COMPUTER ENGG. from Computer Hardware One Year Diploma
03/2004 - 03/2005
Languages
English
Fluent
Hindi
Fluent
Affiliations
- Cricket Playing, Chess Playing, Badminton Playing, Listening Music, Trips Going
Accomplishments
I'm Achieve NCC Certification A+ Label
Skills
Knowledge of gdpr regulations
Customer relationship management software
Ethical conduct
Innovative thinking
Business intelligence tools
Client retention techniques
Adaptable communication
Resilient under pressure
Leadership excellence
Prioritising workloads efficiently
Procurement procedures
Management information system
Efficient delegation
Interpersonal effectiveness
Business intelligence software
Decisive judgement
Customer relations
Account reconciliation
Order processing
Salesforce CRM
Policy development
Executive travel arrangements
Compliance auditing
Continuous Improvement implementation
Payroll management
Contract negotiation
Records management
Supply chain management
Staff mentoring
Office management
Office supply ordering
IT infrastructure understanding
Time efficiency
Customer Service
Timeline
Administration Manager cum Sales Officers
Image Garden Production L.L.C
03.2025 - Current
Administration cum Business Manager
Global Security Squad Pvt. Ltd.
05.2021 - 06.2024
Administration cum HR Manager
Global Suraksha Group Security Pvt. Ltd.
03.2013 - 03.2021
Administration cum Hotel Manager
Shanghai Punjabi Hotel Co. Ltd.
01.2010 - 12.2012
Visa Coordinator cum Office Assistant
Jerry Varghese International Ltd.
01.2009 - 11.2009
Office Coordinator cum Asst. Admin HR
Al Rehman Associates
01.2004 - 10.2008
Office Assistant cum Accounts
Vijay Laxmi Transport Co. Ltd.
01.2003 - 11.2003
Office Assistant cum Accounts
Cybotech Campus
02.2000 - 12.2002
Office Assistant cum Asst. Accounts
Binda Infosys
02.1999 - 12.1999
Data Entry & Asst. Accounts
National Hommeo Hall
01.1996 - 12.1998
T.K. Gosh Academy Govt. School
Diploma of Education from English, Science, Math, Social Studies, Hindi
01/1992 - 01/1994
College of Commerce
High School Diploma from English, Book Keeping & Accounts, Business Math, Economics, Money & Banking, Insurance, Trade, Audit
01/1994 - 01/1996
College of Commerce Magadh University
Associate of Arts from History
01/1996 - 01/1999
AIT & MEC (Govt. of India)
COMPUTER SOFTWARE from Software One Year Diploma
02/2003 - 02/2004
AIT & MEC (Govt. of India)
HARDWARE DIPLOMA IN COMPUTER ENGG. from Computer Hardware One Year Diploma
03/2004 - 03/2005
Availability
See my work availability
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