RAKESH LAMA
Dubai
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Associates
West Elm (Alshaya Group)
02.2022 - Current
- Greets customers and makes them feel comfortable
- Interacts with customers, offering assistance and responding to queries about products and purchases
- Handles refunds, exchanges and returns, operates OMS and SIOCS system.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Sales Executive
Jumbo Group LLC, (Du Telecom)
08.2018 - 06.2020
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure the resolution
- Sell telecommunication products and services to both individuals and companies
- Leverage CRM system to develop prospecting and sales strategy that ensures high activity and effective closing ratios
Customer Care Executive
Wipro
India
02.2016 - 12.2017
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Basic Of Computer Training -
NIIT Institute
Jaigaon, West Bengal08.2008
Certificate of senior secondary education - Commerce
Green View English School (NIOS)
Jaigaon, Jalpaiguri, West Bengal10.2007
Skills
- Strong organizational and multitasking skills with ability to use positive language
- Ability to work as an individual as well as in a culturally diverse environment
- An enthusiastic person with highly motivated and leadership skills
- POS system operations
- Quick Learner
- Teamwork
Additional Information
Passport No: N0128680
Nationality: Indian
Visa status: Employment visa
DOB: 01/01/1988
Marital status: Single
Languages
English
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Sales Associates
West Elm (Alshaya Group)
02.2022 - Current
Sales Executive
Jumbo Group LLC, (Du Telecom)
08.2018 - 06.2020
Customer Care Executive
Wipro
02.2016 - 12.2017
Basic Of Computer Training -
NIIT Institute
Certificate of senior secondary education - Commerce
Green View English School (NIOS)