Summary
Overview
Work History
Education
Skills
LANGUAGES
Learning and adapting to new technologies
Timeline
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Rakesh Nair

Rakesh Nair

Summary

A skilled professional with a strong background in operations, office administration, and customer service. My experience includes streamlining processes, managing day-to-day office tasks, and delivering exceptional service to clients. Known for my attention to detail, problem-solving abilities, and effective communication, I thrive in fast-paced environments and am committed to enhancing productivity and customer satisfaction. I'm passionate about creating seamless operations that drive both team success and client loyalty.

Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.

Overview

20
20
years of professional experience

Work History

Office Administrator

Dubai Technologies LLC
05.2022 - Current
  • Company Overview: Dubai Technologies has been 25 years in the making and continues to grow to this day. The company's longstanding years in the Intelligent Transportation System (ITS) industry solidifies its mark for excellence. Decades of experience gives DT a competitive edge.

Office Administrator

Shatee Al Melook Heavy Equip. Rental
04.2018 - 04.2022
  • Company Overview: SAM Hydraulics, established in 2011 the company is into forklift and heavy equipment rental, service and maintenance.

Medical Language Specialist

Nuance Communications
06.2017 - 03.2018
  • Company Overview: From one of the first voice recognition systems to the most advanced ambient clinical intelligence ever introduced, Nuance has played a foundational role in the emergence of conversational AI.

Quality Analyst

MModal Global Services
08.2011 - 05.2017
  • Company Overview: M
  • Modal offers a new breed of speech understanding applications. Our hosted conversational documentation services help healthcare providers capture clinical information from dictation and transform it directly into accessible, retrievable, and shareable electronic files. M
  • Modal serves hospitals, medical clinics, and medical transcription companies representing a transaction volume of more than 400 million dictation minutes a year.

Project Manager - Operations

Blue Matrix Software Consultancy Pvt. Ltd.
11.2004 - 09.2009
  • Company Overview: Bluematrix was incorporated in 2002 with focus on custom software development and web development services. On time delivery and excellent after development support are the main features of Bluematrix. After establishing ourselves in the Software Development segment we expanded our operations in areas of IT Enabled Services (ITES).

Education

MBA - Operations and Healthcare Management

Apex Institute of Management
Nagpur, Maharashtra
06.2013

Skills

  • Basic knowledge of CCNA, part of Lean Six Sigma training team
  • Time management
  • Office administration
  • Administrative support
  • Customer engagement
  • Verbal communication
  • Document management
  • Report preparation
  • Supply inventory
  • Inventory management
  • Office supply management
  • Operations management
  • Technical support

LANGUAGES

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Upper intermediate (B2)
Marathi
Upper intermediate (B2)
Gujarati
Upper intermediate (B2)

Learning and adapting to new technologies

My career has consistently centered on improving workflows, supporting diverse
teams, and implementing operational best practices. I am passionate about
creating systems that drive both internal efficiency and external client
satisfaction. My experience in Fleet Management, Operations, and Customer
centric roles will definitely be an add-on for my new endeavors.

Timeline

Office Administrator

Dubai Technologies LLC
05.2022 - Current

Office Administrator

Shatee Al Melook Heavy Equip. Rental
04.2018 - 04.2022

Medical Language Specialist

Nuance Communications
06.2017 - 03.2018

Quality Analyst

MModal Global Services
08.2011 - 05.2017

Project Manager - Operations

Blue Matrix Software Consultancy Pvt. Ltd.
11.2004 - 09.2009

MBA - Operations and Healthcare Management

Apex Institute of Management
Rakesh Nair