RAKESH RAJ
Dubai,UAE
Summary
Versatile professional with expertise in troubleshooting and system diagnosis, preventive maintenance, and equipment lifecycle management. Demonstrates strong capabilities in remote and onsite technical support, root cause analysis, and system performance optimisation. Skilled in customer and vendor relations, technical documentation, and service offering customisation to enhance operational efficiency. Experienced in academic functions including lecture delivery, research paper publishing, accreditation management, and career counselling. Proficient in MS Office tools and AutoCAD with a proven ability to lead teams, resolve conflicts, and drive organisational success through analytical thinking and effective communication.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Assistant Professor
Providence College of Engineering
Kerala, India
02.2023 - 01.2025
- Delivered impactful lectures in engineering disciplines, enhancing student engagement
- Guided students in completing high-quality research projects and improved academic performance
- Graded assessments, offering feedback to monitor student progress and improve learning outcomes
- Participated in faculty development programs and workshops to stay updated on teaching methodologies
- Conducted group discussions, seminars, and workshops to foster critical thinking and problem-solving skills
- Streamlined academic schedules and course delivery, ensuring 100% adherence to institutional timelines
- Published research papers in peer-reviewed journals, contributing to institution's academic reputation
- Supported accreditation processes, ensuring compliance with regulatory standards and timely renewal
- Provided career counselling, helping 80% of students secure placements in reputed organizations
- Coordinated departmental activities and administrative tasks, improving operational efficiency
- Maintained accurate student records and implemented improvements in academic tracking systems
- Led seminars and workshops on contemporary topics in field of expertise.
Service Engineer
India Techs Private Limited
Kerala, India
07.2013 - 12.2022
- Successfully installed, maintained, and repaired technical equipment, ensuring 98% client satisfaction
- Troubleshooted and resolved technical issues both remotely and onsite, minimizing downtime and optimizing system performance
- Performed root cause analysis to identify underlying system failures and implemented preventive measures, reducing recurring issues, equipment failures and extended system lifecycles
- Surpassed customer expectations by delivering exceptional support, enhancing their understanding and usage of equipment and consistently solving problems leading to 20% increase in customer retention
- Maintained comprehensive service reports, tracking all repairs, maintenance, and installations
- Adhered to safety protocols, maintaining 100% safety record while handling and repairing equipment
- Managed inventory, ensuring availability of necessary tools and spare parts, reducing repair lead time
- Collaborated with sales and marketing teams to design and deliver tailored service offerings, resulting in 10% increase in customer acquisition and retention
Service Engineer Trainee
India Techs Private Limited
Kerala, India
06.2009 - 07.2010
- Gained hands-on experience in system diagnostics and problem-solving techniques
- Learned and followed safety and maintenance protocols
- Supported senior engineers with equipment maintenance and repairs
- Learned basic troubleshooting techniques under guidance of senior engineers
- Assisted in testing and calibration of equipment, learning how to identify discrepancies
- Participated in training sessions to enhance technical and product knowledge
- Enhanced client satisfaction by providing high-quality engineering solutions.
Education
ME - Manufacturing Engineering
The Kavery College of Engineering
India 07.2014 - 05.2016
B Tech - Mechanical Engineering
Sree Buddha College of Engineering Pattoor
Alappuzha, Kerala 07.2010 - 05.2013
Diploma - Mechanical Engineering
Government Polytechnic College
India 07.2006 - 05.2009
Skills
- Troubleshooting and System Diagnosis
- Remote and Onsite Technical Support
- Preventive Maintenance and Equipment Repairs
- Root Cause Analysis and Failure Diagnosis
- System Performance Optimization
- Customer and Vendor Relations
- Technical Documentation and Reporting
- Analytical Thinking
- Conflict Resolution
- Organizational Skills
- Team Coordination
- Leadership
- MS Office - Excel
- MS Office - Word
- AutoCAD
Certification
- Quality control Engineering
- Piping and pipeline Engineer
- Magnetic particle Testing
- Liquid Penetrant Testing
- RTFI
- Radiography Testing
- Visual testing
Languages
English
Advanced (C1)
Malayalam
Native
Timeline
Assistant Professor
Providence College of Engineering
02.2023 - 01.2025
ME - Manufacturing Engineering
The Kavery College of Engineering
07.2014 - 05.2016
Service Engineer
India Techs Private Limited
07.2013 - 12.2022
B Tech - Mechanical Engineering
Sree Buddha College of Engineering Pattoor
07.2010 - 05.2013
Service Engineer Trainee
India Techs Private Limited
06.2009 - 07.2010
Diploma - Mechanical Engineering
Government Polytechnic College
07.2006 - 05.2009
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