Rakhi Shaw
Dubai,United Arab Emirates
Summary
Dynamic Professional with outstanding communication and problem-solving skills, ready to excel in client relationship management. Demonstrates strengths in building trust and managing expectations, coupled with knack for understanding client needs and providing tailored solutions. Aiming to enhance client satisfaction and foster long-term partnerships in Client Relationship Management role.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Client relationship manager
K2K Cloud Kitchen
Banglore, India
07.2022 - 02.2025
- Registered the kitchen on Zomato and Swiggy, managed the backend dashboards, and optimized listings for visibility and performance.
- Ensured high-quality standards in food preparation, packaging, and hygiene to deliver a great customer experience.
- Personally responded to customer inquiries and feedback to maintain high satisfaction and retention rates.
- Secured a 4.5+ rating on Zomato and Swiggy shortly after opening.
- Managed complex client portfolios to ensure customer satisfaction.
Site Coordinator & Design Assistant
RSSN Infrastructure
Banglore, India
10.2020 - 02.2022
- Conducted regular site visits to monitor project progress and ensure design implementation aligned with plans.
- Acted as a client liaison, addressing inquiries, explaining design concepts, and incorporating feedback.
- Supported material selection for interior finishes, fittings, and furnishings as per project requirements.
- Managed material stock, ensured timely procurement, and tracked on-site inventory.
Interior Designer Intern
Abbas Interiors Pvt Ltd
09.2019 - 11.2019
- Conducted site visits to gather measurements, assess progress, and coordinate design implementation.
- Assisted senior designers with space planning and material selection during client discussions.
- Translated client requirements into functional layouts and concept presentations.
- Maintained comprehensive design documentation to support project execution efforts.
Client Experience Advisor Travel & Holidays
Country Club Hospitality and Holidays ltd
09.2016 - 06.2018
- Guided prospective clients through a range of holiday and membership packages, providing detailed information on travel plans, destinations, and benefits.
- Identified customer needs and tailored holiday solutions to match preferences and budgets, ensuring a personalized sales approach.
- Maintained an up-to-date knowledge of products, promotions, and industry trends to enhance sales performance and customer trust.
Client Relationship Manager
Home Land Furniture
06.2014 - 08.2016
- Engaged with walk-in clients, providing personalized assistance and expert product knowledge to guide purchasing decisions.
- Built strong client relationships by understanding individual needs, preferences, and lifestyle requirements.
- Effectively communicated product features, materials, and customization options to ensure client satisfaction and trust.
Education
Diploma -
The Bhawanipur Design Academy
01.2018 - 01.2019
B.Com - Commerce
Syamaprasad College
Kolkata 01.2012 - 01.2014
H.S.C -
Kalighat High School
01.2010 - 01.2012
Skills
- Client Relationship Management
- Professional Etiquette & Client Interaction
- Organizational & Scheduling Skills
- Problem Solving & Quick Decision-Making
- Team Coordination & Supervision
- CRM & Dashboard Handling (eg Zomato Swiggy)
- Multi-tasking & Time Management
- Verbal & Written Communication
- Customer Service Excellence
- Administrative & Office Support
- Quality & Food Safety
LANGUAGES
Hindi
Bengali
English
Timeline
Client relationship manager
K2K Cloud Kitchen
07.2022 - 02.2025
Site Coordinator & Design Assistant
RSSN Infrastructure
10.2020 - 02.2022
Interior Designer Intern
Abbas Interiors Pvt Ltd
09.2019 - 11.2019
Diploma -
The Bhawanipur Design Academy
01.2018 - 01.2019
Client Experience Advisor Travel & Holidays
Country Club Hospitality and Holidays ltd
09.2016 - 06.2018
Client Relationship Manager
Home Land Furniture
06.2014 - 08.2016
B.Com - Commerce
Syamaprasad College
01.2012 - 01.2014
H.S.C -
Kalighat High School
01.2010 - 01.2012