Summary
Overview
Work history
Education
Skills
LANGUAGES
Timeline
Generic
Rakhi Shaw

Rakhi Shaw

Dubai,United Arab Emirates

Summary

Dynamic Professional with outstanding communication and problem-solving skills, ready to excel in client relationship management. Demonstrates strengths in building trust and managing expectations, coupled with knack for understanding client needs and providing tailored solutions. Aiming to enhance client satisfaction and foster long-term partnerships in Client Relationship Management role.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

Client relationship manager

K2K Cloud Kitchen
Banglore, India
07.2022 - 02.2025
  • Registered the kitchen on Zomato and Swiggy, managed the backend dashboards, and optimized listings for visibility and performance.
  • Ensured high-quality standards in food preparation, packaging, and hygiene to deliver a great customer experience.
  • Personally responded to customer inquiries and feedback to maintain high satisfaction and retention rates.
  • Secured a 4.5+ rating on Zomato and Swiggy shortly after opening.
  • Managed complex client portfolios to ensure customer satisfaction.

Site Coordinator & Design Assistant

RSSN Infrastructure
Banglore, India
10.2020 - 02.2022
  • Conducted regular site visits to monitor project progress and ensure design implementation aligned with plans.
  • Acted as a client liaison, addressing inquiries, explaining design concepts, and incorporating feedback.
  • Supported material selection for interior finishes, fittings, and furnishings as per project requirements.
  • Managed material stock, ensured timely procurement, and tracked on-site inventory.

Interior Designer Intern

Abbas Interiors Pvt Ltd
09.2019 - 11.2019


  • Conducted site visits to gather measurements, assess progress, and coordinate design implementation.
  • Assisted senior designers with space planning and material selection during client discussions.
  • Translated client requirements into functional layouts and concept presentations.
  • Maintained comprehensive design documentation to support project execution efforts.

Client Experience Advisor Travel & Holidays

Country Club Hospitality and Holidays ltd
09.2016 - 06.2018
  • Guided prospective clients through a range of holiday and membership packages, providing detailed information on travel plans, destinations, and benefits.
  • Identified customer needs and tailored holiday solutions to match preferences and budgets, ensuring a personalized sales approach.
  • Maintained an up-to-date knowledge of products, promotions, and industry trends to enhance sales performance and customer trust.

Client Relationship Manager

Home Land Furniture
06.2014 - 08.2016
  • Engaged with walk-in clients, providing personalized assistance and expert product knowledge to guide purchasing decisions.
  • Built strong client relationships by understanding individual needs, preferences, and lifestyle requirements.
  • Effectively communicated product features, materials, and customization options to ensure client satisfaction and trust.

Education

Diploma -

The Bhawanipur Design Academy
01.2018 - 01.2019

B.Com - Commerce

Syamaprasad College
Kolkata
01.2012 - 01.2014

H.S.C -

Kalighat High School
01.2010 - 01.2012

Skills

  • Client Relationship Management
  • Professional Etiquette & Client Interaction
  • Organizational & Scheduling Skills
  • Problem Solving & Quick Decision-Making
  • Team Coordination & Supervision
  • CRM & Dashboard Handling (eg Zomato Swiggy)
  • Multi-tasking & Time Management
  • Verbal & Written Communication
  • Customer Service Excellence
  • Administrative & Office Support
  • Quality & Food Safety

LANGUAGES

Hindi
Bengali
English

Timeline

Client relationship manager

K2K Cloud Kitchen
07.2022 - 02.2025

Site Coordinator & Design Assistant

RSSN Infrastructure
10.2020 - 02.2022

Interior Designer Intern

Abbas Interiors Pvt Ltd
09.2019 - 11.2019

Diploma -

The Bhawanipur Design Academy
01.2018 - 01.2019

Client Experience Advisor Travel & Holidays

Country Club Hospitality and Holidays ltd
09.2016 - 06.2018

Client Relationship Manager

Home Land Furniture
06.2014 - 08.2016

B.Com - Commerce

Syamaprasad College
01.2012 - 01.2014

H.S.C -

Kalighat High School
01.2010 - 01.2012
Rakhi Shaw