RAKHI SUDHARMANI
WMS SYSTEM SUPPORT
Dubai
Summary
Dynamic leader with a proven track record at Alshaya Group, enhancing operational efficiencies and customer satisfaction through quality assurance and exceptional problem-solving abilities. Spearheaded WMS support initiatives, achieving significant improvements in inventory management and team coordination. Excelled in multitasking and adaptability, driving continuous improvement and strategic planning.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
WMS SYSTEM SUPPORT SHIFT MANAGER
ALSHAYA GROUP
DUBAI
02.2022 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Lead and manage the end-to-end implementation of the Warehouse Management System (WMS) integrated with ILS & Blue Yonder WMS
- Resolve project issues and risks promptly, maintaining project momentum and ensuring project success.
- Manage and coordinate activities between the Implementation team and Blue Yonder partner, ensuring collaboration, alignment, and timely delivery of project milestones
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Coordinate testing activities with both the Project team, ensuring that all system functionalities are thoroughly tested, including unit testing, system integration testing, and user acceptance testing (UAT)
- Ensure comprehensive project documentation is maintained, including project plans, system configurations, test cases, training materials, and user manuals.
- Handled escalated issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Brand level configuration in ILS and BY WMS to support operation requirements.
- Creating crystal reports
- Played an essential role in achieving goals through strategic planning alongside upper management during regular meetings.
- Led improvement initiatives to advance operational efficiencies to support business and troubleshot wms issues through configuration changes and reports.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
WMS SYSTEM SUPPORT SUPERVISOR
Alshaya Group
DUBAI
11.2020 - 02.2022
- Serve as a liaison between IT & Operation Team on WMS issues and Support operation on their day to day activities related to WMS.
- Develops, maintains and ensures clear and effective documentation of WMS processes & procedures; and supports department.
- Priorities workload & process information to meet deadlines whilst maintaining accurate files.
- Resolves support requests related to the WMS or any related interfaces or ancillary systems.
- Responsible in tracking the file posting & daily reconciliation between WMS vs Host systems.
- Manage a team including workload, motivation, training and appraisals
- Streamlined support processes for increased efficiency and improved response times.
- Ensured seamless transitions between shifts by implementing a standardized handover procedure, reducing miscommunications and knowledge gaps.
- Facilitated regular meetings to discuss ongoing challenges, share successes, and foster teamwork among staff members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
WMS SUPERUSER
Alshaya Group
DUBAI
05.2017 - 11.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- ILS system housekeeping.
- Picks Analysis and processing.
- Prepare crystal reports as per management / operation requirements.
- Creating manual picks on urgency.
- PCO / GRN Reconciliation with ILS & Central system GOLD.
- Item Level reconciliation with ILS & Central system GOLD.
- Providing 1st level support to the day to day operational activities.
- Acting as bridge between Operations and IT to align the requirements and meet agreed SLA's.
- Conducting UAT (User acceptance Testing) for changes and development.
- Take initiative to resolve discrepancies & ensure the Operations team are supported & issues are resolved in a timely manner.
HELPDESK ADMINISTRATOR
Alshaya Group
DUBAI
05.2016 - 05.2017
- Participated in cross-functional projects aimed at improving organizational efficiencies through technology enhancements or process redesigns.
- Collaborated with IT team to deploy software updates, minimizing downtime and disruptions.
- Enhanced customer satisfaction by resolving technical issues promptly and professionally.
- Streamlined help desk processes for improved efficiency and quicker response times.
- Provided on-call support for critical issues related to WMS.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Technology - Electronics And Communication
P A AZIZ COLLEGE OF ENGINEERING AND TECHNOLOGY
INDIA 06.2010 - 04.2014
Skills
Quality assurance
Operations management
Strong SQL knowledge
Crystal Report creation
Power BI
Python
ILS and BY WMS configuration knowledge
Problem-solving abilities
Adaptability and flexibility
Multitasking Abilities
Continuous improvement
Priority management
Certification
MASTER DIPLOMA IN SOFTWARE ENGINEERING -NETWORKZ SYSTEM, TRIVANDRUM
Timeline
WMS SYSTEM SUPPORT SHIFT MANAGER
ALSHAYA GROUP
02.2022 - Current
WMS SYSTEM SUPPORT SUPERVISOR
Alshaya Group
11.2020 - 02.2022
WMS SUPERUSER
Alshaya Group
05.2017 - 11.2020
HELPDESK ADMINISTRATOR
Alshaya Group
05.2016 - 05.2017
DIPLOMA IN LOGISTICS AND SUPPLY CHAIN MANAGEMENT-MITHRA INSTITUTE OF MANAGEMENT STUDIES
04-2015
MASTER DIPLOMA IN SOFTWARE ENGINEERING -NETWORKZ SYSTEM, TRIVANDRUM
04-2014
Bachelor of Technology - Electronics And Communication
P A AZIZ COLLEGE OF ENGINEERING AND TECHNOLOGY
06.2010 - 04.2014
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