RAKIM WESA EMITATI
DUBAI
Summary
Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful sales .Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Tally Clerk
Dp World
Dubai
05.2024 - Current
- Packed and unpacked incoming items, sorting, stacking, binning, and warehousing upon receipt.
- Reduced data entry errors with meticulous attention to detail while inputting shipment information into the company''s database.
- Stored stock in appropriate temporary or permanent warehouse locations.
- Streamlined warehouse operations by maintaining organized records of product quantities, locations, and descriptions.
Sales and Marketing Representative
Safaricom Kenya LTD
Nakuru, Kenya
03.2023 - 01.2024
- Selling company products ie simcards ,phones and accessories.
- Promoting news tariffs
- Marketing new products.
- Upselling of of products and meeting set targets
Customer service representative
XS millionares club and restaurant
Nairobi, Kenya
06.2021 - 01.2023
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels
- Answered customer telephone calls promptly and improved on-hold wait times
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
Education
Diploma - Business administration
Cooperative university
Nairobi01.2024
Kenya certificate of secondary education -
Upper hill school
Nairobi01.2019
Skills
- Computer proficient
- Customer retention
- Sales and marketing skills
- Listening skills
- Team work
- Business development
- Customer service
Languages
ENGLISH
SWAHILI
Timeline
Tally Clerk
Dp World
05.2024 - Current
Sales and Marketing Representative
Safaricom Kenya LTD
03.2023 - 01.2024
Customer service representative
XS millionares club and restaurant
06.2021 - 01.2023
Diploma - Business administration
Cooperative university
Kenya certificate of secondary education -
Upper hill school