Raksha Moolani, PMP®
Dubai
Summary
Experienced Senior Project Specialist with a decade of success in MENA and India, celebrated for expertly nurturing household brands and artists. Proficient in stakeholder management, with a forte in client-facing interactions, vendor negotiation, and meticulous account management. Recognized for driving growth through strategic expansions.
Overview
12
12
years of professional experience
Work History
Senior Project Specialist - COP28
GES - Global Experience Specialists
06.2023 - 12.2023
- Managed 60+ pavilion and office spaces from design to delivery, requiring meticulous planning, coordination, and execution to meet client specifications and quality standards
- Oversaw multiple sub-contractors and internal stakeholders, necessitating rigorous coordination, regular progress evaluations, and proactive problem-solving to swiftly address emerging challenges
- Engaged in direct communication with high-level delegations to manage expectations, provide solutions, and build trust
- Cultivated strong relationships, proactively addressed concerns, and instilled confidence in the team's capabilities
- Utilized Monday.com effectively to track progress and performance against goals set for each account.
Senior Customer Success Specialist - Sponsorship
Informa Markets
02.2021 - 10.2022
- Managed sponsorship contracts for major healthcare events: Arab Health, Medlab, FIME, Global Health, and Africa Health
- Acted as primary liaison for MENA consumer brand experiences, leading retention and customer success strategies
- Facilitated client onboarding via Swapcard and Grip, hosting popular webinars
- Oversaw customer performance, fostering digital product engagement, and closely collaborated with cross-functional teams on sponsorship contract deliverables
- Cultivated deep understanding of company offerings to enhance client service and drive success
- Coordinated with third-party vendors for venue branding and tracked progress using CRM software
- Devised marketing content calendars, implemented advertising, email campaigns with Google Ads Manager and Eloqua
- Consistently tracked campaign metrics, furnished comprehensive reports to clients.
Project Coordinator - Omnia Health Platform (Paas)
Informa Markets
04.2019 - 02.2021
- Managed premium subscribers for Omnia Health (PaaS), mastering product backend for efficient operation and providing training and guidance during client onboarding
- Tracked customer performance and engagement with digital products, presenting project progress reports to stakeholders and analyzing post-project feedback surveys
- Identified process improvement areas, devised streamlined strategies, and monitored project milestones to ensure quality standards were met before delivering outcomes to clients.
Senior Project Coordinator
Namshi
05.2017 - 04.2019
- Oversaw a team in India for timely shipment of products for renowned regional brands like ALDO, Mango, Vero Moda, and Only
- Managed internal and external meetings and supply chain coordination
- Identified areas for process improvement opportunities within the project lifecycle framework
- Coordinated internal resources as well as third-party vendors to meet deadlines
- Planned, scheduled and coordinate project activities to meet deadlines.
Event Project Coordinator (Food Cluster)
Dubai World Trade Centre
09.2016 - 05.2017
- Supported Events team administratively, aided client onboarding, facilitated sales enablement, and established financial frameworks for analysis.
Client Relationship Specialist
BrandAid Events
08.2011 - 03.2015
- Cultivated C-suite client relationships, driving retention and revenue growth, while spearheading client relations strategy and managing diverse corporate events for seamless execution and impactful marketing collateral.
Education
BBA -
Champlain College
Vermont04.2005
HIGHER SECONDARY CERTIFICATE -
Indian High School
Dubai03.2002
Skills
- Documentation, Reporting, and Process Improvement
- Creative Problem-Solving
- Vendor Management and Conflict Resolution
- Strategic Planning and Stakeholder Engagement
- Cross-functional Collaboration
- Effective Time Management and Task Prioritization
- Detail Orientation and Active Listening
- Customer Relationship Management and Client Onboarding
- Event Coordination and Work Planning
- Multitasking and Task Prioritization
- Effective Communication and Team Collaboration
- Problem-solving and Task Prioritization
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
EXPOSURE - BRANDS ARTISTS
Artists: Usain Bolt, Usha Uthap, Sunidhi Chauhan, Shivamani, Tommy Trash
Brands: HSBC, Toyota, COP28 Dubai, Honeywell, McAfee, Atkins, Infosys, Radio Indigo, Arab Health 2020/2021/2022, Dubai Music Week, Liyali Dubai, Dubai Sports World,
Professional Highlights
- Orchestrated on-ground event operations and logistics for the esteemed COP28 Event.
- Earned a nomination for the 2021 Informa Award in the Bright Start Category.
- Represented Infosys in Singapore, managing VIP client requirements.
- Promoted to Senior Customer Success Specialist during the peak of the COVID-19 pandemic at Informa, where I was also recognized companywide for successfully delivering the first-ever digital event.
Timeline
Senior Project Specialist - COP28
GES - Global Experience Specialists
06.2023 - 12.2023
Senior Customer Success Specialist - Sponsorship
Informa Markets
02.2021 - 10.2022
Project Coordinator - Omnia Health Platform (Paas)
Informa Markets
04.2019 - 02.2021
Senior Project Coordinator
Namshi
05.2017 - 04.2019
Event Project Coordinator (Food Cluster)
Dubai World Trade Centre
09.2016 - 05.2017
Client Relationship Specialist
BrandAid Events
08.2011 - 03.2015
BBA -
Champlain College
HIGHER SECONDARY CERTIFICATE -
Indian High School
Similar Profiles
Alexander PyeAlexander Pye
Field Support Analyst at Global Experience Specialists LimitedField Support Analyst at Global Experience Specialists Limited
Billy ZepedaBilly Zepeda
Human Resources Specialist at Global Experience Specialists Inc.Human Resources Specialist at Global Experience Specialists Inc.
Quarance WilliamsQuarance Williams
Operations Manager at Global Experience Specialists Inc.Operations Manager at Global Experience Specialists Inc.