Ralita Jeanté De Wee
Dubai Investment Park 1
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Guest Relations Agent (Hostess)
Hilton Dubai Palm Jumeirah
2022.09 - Current
- During the opening procedure, make sure that all table set ups are correct and the restaurant is ready for operation
- Supervise host book efficiently and oversee guests seating arrangements
- Handle guests amicably and with understanding whether they have a reservation or not
- Make a great and impressive first impression on guests
- Schedule reservations for guests both in person and over the phone
- Communicate with supervisor and management with any guest related issue
- Handle all guest related queries with courtesy and professionalism
- Attend communication meetings, briefings and training sessions as required by management
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Contributed to positive TripAdvisor reviews by consistently providing exceptional service to all guests.
- Assisted in the development of guest relations protocols, resulting in a consistent approach across the team.
- Any other duties that may be assigned by supervisor or management.
- Proactively communicated with guests to anticipate needs and offer assistance in advance.
- Organized special events for VIP guests, demonstrating attention to detail and commitment to exceeding expectations.
- Trained new Guest Relations Agents, sharing best practices for maintaining high standards of customer care.
- Maintained detailed knowledge of hotel facilities, services, and policies to provide accurate information to guests at all times.
- Coordinated with other departments to ensure seamless guest service throughout their stay.
- Participated in regular team meetings contributing valuable insights towards improving the overall operations within the Guest Relations Department.
- Responded to guest inquiries to maximize guest satisfaction.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Responsible for Daily Cash-up and reports of the daily Financial Reports
Junior City Councilor
City of Cape Town
2018.01 - 2019.12
- Representing the interests and concerns of constituents within a specific district or ward
- Assisting constituents with their concerns, inquiries, and requests
- Collaborating with senior council members and city officials to develop and review policies, programs and initiatives that benefit the community
- Engaging with community members through public meetings, town halls and other events to gather input, share information, and promote transparency in decision-making processes
- Serving on various council committees or commissions to address specific issues or areas of focus
- Building relationships and collaborating with other local government officials, community organizations and businesses
- Keeping constituents informed about council decisions, initiatives and activities through various communicative channels and social media
- Staying updated on local government processes, policies and best practices through ongoing training and professional development opportunities
- Upholding high ethical standards and adhering to the code of conduct for council members.
- Championed environmental sustainability efforts within the community, leading to increased participation in recycling programs.
- Collaborated with other council members to develop strategic plans for community growth.
- Participated in budget planning sessions, ensuring responsible allocation of funds for key projects and programs.
- Enhanced public awareness of available resources through regular communication and social media updates.
- Strengthened relationships with neighboring communities through collaborative projects and events.
- Promoted diversity and inclusion within the council by organizing workshops and training sessions for staff members.
- Spearheaded fundraising campaigns that secured essential financial support for community initiatives.
Front of House Employee
Two Oceans Aquarium
2018.04 - 2019.12
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Shared knowledge about the diverse sea life in the aquarium
Education
High School Diploma -
Edgemead High School
Cape Town, South Africa12.2020
Biologist Course - Biology
Two Oceans Aquarium
Cape Town, South Africa04.2018
Skills
- Maintaining accurate records, managing schedules and coordinating with other departments.
- Ability to lead and motivate a team by fostering a positive work environment
- Ability to diplomatically resolve problems.
- Knowledge of hospitality industry.
- VIP guest handling
- Reservation Management
- Customer Service
- Social media networking
- Restaurant Operations
- Group reservations management
- Effective Time Management
- First Aid Training
- Training and mentoring
- Data Analytics
- Inventory Control
- SevenRooms, Microsoft Office, OnQ, Oasys and MyMicros experience
Contact
Dubai Investment Park 1, Dubai, Edgemead High School, Cape Town
Personal Information
- Place of Birth: Cape Town
- Date of Birth: 11/18/2002
- Gender: Female
- Nationality: South African
- Marital Status: Single
Driving License
Yes
References
- Jeanine Clark, 021 558 0095
- Katja Laingui, 021 998 6162
- Santanu Behera, Assistant Manager, santanuspersonal@gmail.com, 050 294 7414
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Dutch
Elementary (A2)
Timeline
Guest Relations Agent (Hostess)
Hilton Dubai Palm Jumeirah
2022.09 - Current
Front of House Employee
Two Oceans Aquarium
2018.04 - 2019.12
Junior City Councilor
City of Cape Town
2018.01 - 2019.12
High School Diploma -
Edgemead High School
Biologist Course - Biology
Two Oceans Aquarium
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