Ralphin Subramanyam
Dubai
Summary
Experienced Partner-driven Channel Sales Manager with 20+ years in telecom and ICT industries in MENA. Specialize in strategic partner development, vendor management, and solution delivery. Skilled at translating complex solutions like VC, ELV, and contact center deployments into actionable outcomes for business growth. Proven success in collaborating with vendors, distributors, and channel partners for commercial and technical alignment. Strong leader of high-performing teams from onboarding to long-term support. Passionate about ownership, adaptability, and building enduring relationships at the intersection of technology, strategy, and execution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CHANNEL SALES MANAGER
Dvcom Technology LLC
08.2015 - Current
- Recruiting new channel sales partners throughout the MENA region Developing training programs for new channel partners.
- Establishing annual objectives for the sales team in alignment with the regional goals
- Working as a liaison between supply chain, finance, and customers guaranteeing commercial policies satisfy both parties
- Creating a trusting environment where all team members feel integrated and free to contribute Organizing, managing, and motivating sales team
- Managing European and US vendor, like OneScreen and 2N
- Training other sales persons, on VC and ELV solution including Interactive solution. Generating new business verticals
- Planning product strategies and developing an effective marketing strategy to drive growth in all assigned regions
- Played a major role in increasing the overall revenue of the company, with limited bandwidth.
VENDOR Management & Product & Sales - Yealink VCS
Dvcom Technology LLC
07.2015 - 08.2018
- Identify, generate, and close business opportunities through a variety of strategic prospecting and account development activities.
- Present our products and services to current, former, and potential clients through cold calling, warm calling, email and social media activities
- Training, internal team on VC portfolio and technology, additionally helping their partner to close sale for them and company.
- Proactively manage end to end business development process, including sales pipeline management
- Develop business intelligence on current, formal, and potential clients through online research on social media interaction in order to maximize contact strategy
- Compile and manage flow of sales leads generated through personal sales activities, divisional and company events, inbound phone and email leads, aged leads, business directories, referrals, and other sources.
- Managed 5+ Yealink Regional Manager ‘s
- Increased number of partner accounts in addition to the existing accounts.
PRE-SALES AND TECHNICAL CONSULTANT
Dvcom Technology LLC
07.2014 - 07.2015
- Assisting with the surveys and POC/Demo's to finalize the BOQ.
- Delivering presentations and demonstrations to prospective and current clients.
- Supporting the sales team to reach targets. Conducting research into the industry – including competitor research.
- Encouraging clients to buy extras, upgrades etc. Able to work strategically and at hands on level. Work to deadlines and manage pressure.
- Engage directly with customers to understand and solve technical and business challenges leveraging the product portfolio.
- Solution planning and design.
- Adhere to the company's quality and business processes.
TECHNICAL CONSULTANT AV Principle
VU Telepresence (Zenith inFotec.)
01.2010 - 05.2014
USA TECHNICAL MICROSOFT SUPPORT
Sutherland Global Services
01.2009 - 01.2010
HP TECHNICAL SUPPORT - USA
Stream International Pvt. Ltd
01.2008 - 01.2009
SALES DEALER
JRG Securities Services
01.2007 - 01.2008
FRONT DESKT SALES
Geojit Financial Services
01.2006 - 01.2007
Education
Bachelor - Mathematics
Diploma - Post Graduate IT
Master’s - computer science
Skills
- ICT Telephony & AV
- Intercom - ELV - CCTV
- Call Center - Cloud
- Interactive Display
- Meeting Room VC solution
- Networking
- IoT
Accomplishments
- Best Technical support, by Ms. Devita SharaF For Video ConFenercing Local and USA, 2010.
- Yealink's target, stock and pre-sales vendor management For complicated solution SIP, From 2015 to 2018.
- Vendor Management with 9+ Regional manager’s
Certification
- ZSA - Zoom Phone
- ZSA - Zoom Foundations
- Yealink Microsoft Solution Certified Sales Specialist
- Yealink Microsoft Solution Certified Technical Expert
- ITIL 2011 Foundation Examination
- CCNA Routing and Switching
- Digium Certified Asterisk Administrator
- Zoom CertiFied ZSA - Zoom Foundations & ZSA - Zoom Phone
- 2N an Axis Intercom certiFied Technician
- Cisco CCNA Routing and Switching
- ITIL ITIL 2011 Foundation Examination
- Yealink CertiFied Video ConFenercing Pre-Sales Expert
- Yealink CertiFied Video ConFenercing Sales Expert
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Timeline
CHANNEL SALES MANAGER
Dvcom Technology LLC
08.2015 - Current
VENDOR Management & Product & Sales - Yealink VCS
Dvcom Technology LLC
07.2015 - 08.2018
PRE-SALES AND TECHNICAL CONSULTANT
Dvcom Technology LLC
07.2014 - 07.2015
TECHNICAL CONSULTANT AV Principle
VU Telepresence (Zenith inFotec.)
01.2010 - 05.2014
USA TECHNICAL MICROSOFT SUPPORT
Sutherland Global Services
01.2009 - 01.2010
HP TECHNICAL SUPPORT - USA
Stream International Pvt. Ltd
01.2008 - 01.2009
SALES DEALER
JRG Securities Services
01.2007 - 01.2008
FRONT DESKT SALES
Geojit Financial Services
01.2006 - 01.2007
Diploma - Post Graduate IT
Master’s - computer science
Bachelor - Mathematics
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