Ram Prasad rai
Dubai,U.A.E
Summary
Dedicated customer service professional with over 8 years of experience in security and retail industries, including 3+ years as a petrol station attendant at Emirates National Oil Company (ENOC) since November 2020. Proven expertise in ensuring safety, customer satisfaction, and operational efficiency. Previously worked as a security guard at Midmac Contracting Co. W.L.L., Qatar, from April 2015 to February 2020, maintaining site safety and security."
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer service agent
Emirates national oil company
Dubai, U.A.E
11.2020 - Current
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Managed customer queries for better understanding of products and services.
- Ensured smooth transactions with detailed record keeping.
- Increased repeat business through exceptional customer service skills.
Office assistant
ejadah asset manaement group TO ENOC HQ
Dubai, U.A.E
11.2020 - 10.2022
- Improved office efficiency by organising and managing files.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Strengthened office operations with diligent maintenance of supply inventory.
- Facilitated smoother meetings by preparing meeting rooms and materials in advance.
Security Guards
MIDMAC Contracting Co. W.L.L.
Doha, Qatar
04.2015 - 02.2019
- Ensured premises safety through regular patrols and surveillance.
- Monitored CCTV systems for potential security breaches.
- Identified potential threats by conducting thorough risk assessments.
- Responded to emergencies with swift action, prioritising safety of personnel.
- Answered 150+ customer queries daily via inbound calls and emails.
Education
High School Diploma - Scials
Shree Durga Secondary School
NepalSkills
- Leadership and team management
- Client relationship management
- Safety and regulatory compliance
- Data analysis and reporting
- Inventory and stock control
- Customer service excellence
Certification
Midmac contracting co.w.l.l security guards certificate
ENOC Retail employment certificate
Languages
English
Beginner
Hindi
Beginner
Timeline
Customer service agent
Emirates national oil company
11.2020 - Current
Office assistant
ejadah asset manaement group TO ENOC HQ
11.2020 - 10.2022
Security Guards
MIDMAC Contracting Co. W.L.L.
04.2015 - 02.2019
High School Diploma - Scials
Shree Durga Secondary School
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