Saru Basel
Dubai
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
5
5
years of professional experience
Work History
Waiters
Emirates Fast Food company L L C
Dubai, Dubai
06.2023 - Current
- Set office policies and procedures to keep team members coordinated.
- Managed effective scheduling with meticulous attention to detail.
- Streamlined office procedures to improve efficiency.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Communicated policy changes and business priorities to streamline office team tasks.
- Audited office supplies to minimise waste and control expenditures.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Executed efficient budget management, resulting in significant savings.
- Developed budget recommendations for operating expenditures.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Coordinated staff schedules, optimising resource allocation and improving operational capacity.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Improved workflow by implementing new management systems.
- Supervised administrative staff to ensure smooth operation of departmental activities.
- Maintained knowledge of menu items, leading to accurate order taking.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Helped reduce waiting times by swiftly clearing tables after use.
- Assisted in food preparation, resulting in timely service delivery.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Receptionist
Mall Hotel Kathmandu
Kathmandu
03.2020 - 10.2022
- Coordinated office supplies orders to keep necessary materials available at all times.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
Education
Certificate of Higher Education - 12 class clear
Cambridge International Boarding Higher Secondary
Kathmandu, Nepal02.2017
Skills
- Silver service experience
- Bill calculation
- Dining etiquette knowledge
- Reservation software navigation
- Friendly disposition
- Serving techniques
- Special dietary requirements understanding
- Restaurant software utilisation
- Alcoholic beverage serving laws
- Meal recommendation
- Sales persuasion
- Customer Service
- Payment Processing
- Product knowledge
- Table clearing
- High-volume dining
Languages
English
English
Custom
- Nationality: Nepal
- Date of birth: 16/12/1996
Custom
2,A2,2,A2
Timeline
Waiters
Emirates Fast Food company L L C
06.2023 - Current
Receptionist
Mall Hotel Kathmandu
03.2020 - 10.2022
Certificate of Higher Education - 12 class clear
Cambridge International Boarding Higher Secondary
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