Ramadhan Kazibwe
Barista/Shiftleader
DUBAI
Summary
Ambitious and creative professional with over two years of hands-on experience as a barista and one year as a waiter, demonstrating a strong customer-oriented approach. Possesses substantial knowledge in specialty coffee, including various types and brewing methods, along with expertise in grinder and espresso machine calibration. Proven track record of increasing sales through effective customer education on coffee varieties and benefits while fostering a warm and friendly service environment. Punctual, neat, and detail-oriented, with skills in maintaining adequate stock levels and consistently meeting customer preferences.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Barista
The Coffee Club
08.2024 - Current
- Engages customers with a welcoming smile and assesses coffee interests and requirements.
- Engaged customers to identify needs and present appropriate product options. Evaluated customer preferences for tailored product recommendations. Delivered personalized recommendations through detailed assessment of customer needs. Advised customers by understanding their specific requirements.
- Guide customers through coffee drink menu presentation and clarification of questions
- Leveraged promotional opportunities for up-selling and suggestive selling to drive sales growth
- Constructs and serves hot and cold coffee beverages by following standard recipes and preparation protocols for customers.
- Collecting payments from customers and overseeing POS operations.
- Oversees inventories by renewing coffee bean supply, flavors, tea bags, syrups, croissants, pastries, muffins, cakes etc.
- Maintains equipment operations through strict compliance with operating instructions; resolving breakdowns, overseeing supplies, conducting preventive maintenance, and reporting any operational issues.
- Promotes safe and healthy work environment by following established organization standards and sanitation guidelines.
- Joined efforts with store manager to meet sales objectives and reduce food waste
- Exhibited comprehensive knowledge of company values and customer needs while addressing intricate requests in dynamic environment.
Waiter & Barista
IL CAFFE DIROMA
08.2022 - 04.2024
- Enthusiastically greet customers and guide them to tables
- Provide menu and supply comprehensive details upon inquiry (e.g., concerning portions, ingredients or possible food allergies)
- Prepare tables through setup of linens, silverware, and glasses
- Inform customers about ongoing specials
- Present customized menu options to meet specific requests
- Encourage purchase of additional products as suitable
- Record accurate food and drink orders through effective use of POS ordering software, order slips, or memory
- Relay order information to kitchen personnel.
- Facilitate timely service of food and drink requests
- Evaluate dishes and kitchenware for cleanliness and presentation, reporting identified problems
- Set up table arrangements and ensure cleanliness of dining space
- Execute cash delivery and bill payment collection
- Deliver unclean plates, glasses, and silverware to kitchen for washing
- Collaborate with restaurant staff to evaluate daily specials, menu updates, and service requirements for reservations
- Comply with all relevant health department standards.
- Ensure high-quality customer service that meets specific customer expectations
- Customer-focused attentiveness and patience
Education
Certificate - Business
KINONI INTEGRATED
LWENGO DISTRICT11-2016
Ordinary Certificate - Education
SSEKE SS
LWENGO 10-2011
Skills
Section name
- Ready to join immediately
Timeline
Barista
The Coffee Club
08.2024 - Current
Waiter & Barista
IL CAFFE DIROMA
08.2022 - 04.2024
Certificate - Business
KINONI INTEGRATED
Ordinary Certificate - Education
SSEKE SS