RAMADHAN MWAKIMAKO

.

• Performed rescues in high-pressure situations safeguarding patron lives.
• Undertook regular professional development training to stay updated on lifesaving techniques.
• Worked closely with management to develop emergency response plans.
• Managed general housekeeping duties around the pool area for a pleasant environment.

• Ensured safety of swimmers by diligent monitoring of pool activities.
• Provided first aid for minor injuries, ensuring quick recovery.
• Maintained order in swimming areas with effective rule enforcement.
• Conducted regular pool inspections to ensure hygiene standards.

• Duties and Responsibilities: Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they're still satisfied with the service
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client's or customer's questions
• Escalating queries and concerns
• Meeting and escorting guests to their rooms and providing in-room check service when required
• First point of contact for residential and business customers.

• Offer professional, friendly, and engaging services
• Greeting guests at the pool facility and offering excellent customer service
• Be sure the pool area is clean and tidy including the guest area (gents & ladies' changing rooms, outdoor and indoor area)
• Inform the guest about the services and activities available in the pool
• Make sure the guests are aware of the rules of the facility
• Maintain a high level of customer satisfaction
• Follow departmental policies and procedures
• Follow all safety and sanitation policies