Ramakrishnan Natrajan
Vice President - IT
Dubai
Summary
As the Vice President of Information Technology Solution Delivery, I bring a wealth of experience spanning the full spectrum of the IT project lifecycle, from initial planning and design to project management, implementation, and post-implementation support operations. My track record includes the successful delivery of numerous scalable, cost-effective enterprise solutions, and the provision of consultancy, deployment, and integration services across various software and hardware platforms from multiple vendors.
In the realm of Operations Management, I excel at equipping teams for growth and supporting business adaptability. This is achieved by mitigating risk through diligent oversight of daily policy enforcement and procedures. My competencies extend to contract management, license management, and vendor management.
In Enterprise Architecture, I have been a pivotal member of the Architectural Review Board, demonstrating proficiency in crafting intricate Bills of Quantities (BOQs), Statements of Work (SOWs), and resourcing sheets with a high degree of precision.
My commitment to IT and Information Security is evident in significant achievements across healthcare, finance, and aviation sectors. My professional ethos aligns with core values including accountability, collaboration, mutual respect, quality, integrity, compassion, and adaptability.
Furthermore, I have made substantial contributions to the growth and career advancement of others in my role as a mentor to technical resources.
Overview
20
20
years of professional experience
6
6
Certifications
Work History
Vice President
Emirates Hospitals Group
Dubai
01.2019 - Current
- Reporting to COO spearheading the IT Vertical covering 2 hospitals, 20 clinics and day-surgery centers supporting employee base of around 2500 with major responsibilities including:
- Strategic Planning and Organizational Development
- Cost Containment and Savings by strategic initiatives
- IT Roadmap and Infrastructure Planning
- Vendor Negotiations
- ROI-Focused projects and initiatives
- Budget Development, Contract Negotiations & Management
- Regulatory Compliance
- Talent Retention and Motivation
- Stakeholder and Executive Collaboration
- Rapid Large-Scale Deployments and System Architectures
- Key Achievements:
- Extensive Social Presence via regular contributions as a panel member/moderator on various IT, Healthcare and Information Security Events
- Digital Transformation fulfilling business goals for C-Suite and Board prioritizing cost reduction and enhancement and comprehensive changes in automation
- Robotic Process Automation initiative conserving staff efforts and cost reduction across the enterprise
- Rapid implementation and deployment of Goal and Performance management systems across organization
- Set Penetration Testing and Vulnerability Analysis as a process with in-house resource training and deployment
- Developed and rolled out Patch Management policies and process
- Initiated Cyber Security Awareness training across all vectors
- Information Security Management System initiation and process
- Large-scale HIS system roll-out replacing legacy systems across 30 clinics and day-surgery centers
- Network and Infrastructure monitoring and alerting systems implementation resulting in 99.99% availability
- In-house software development saving huge cost in deployment and support
- HIS and ERP integration deployment leading to 90% reduction in revenue-leakage and man-hours
- 50% Reduction in service provider costs by strategic consolidation and negotiations.
IT Security Lead
CLEVELAND CLINIC ABU DHABI, IBM UAE
Abu Dhabi
01.2017 - 01.2019
- Lead the IT Security team in Operations and Projects with core focus on developing and implementing IT Security best practices and innovations for Cleveland Clinic Abu Dhabi
- Leading the Vulnerability Management System and IT Security Operations teams
- Lead Architect for major infrastructure transformation projects
- Fine tune SIEM use-cases and lead from hypothesis to completion while initiating automation wherever the opportunity presents
- Operational and Executive Reporting for Security Program
- Provide key input and enhancements to the Security Incident Response process
- Key Achievements:
- Successfully integrating the VMS (Vulnerability Management System) in to Release Management process, establishing a workflow that is clearly trackable, manageable and measurable
- Single handedly developed IT Security Lab and related documentation for Forensics, Penetration Testing and Threat Hunting
NOC Tier 3 Analyst
DARK MATTER
Abu Dhabi
01.2016 - 01.2017
- Led network monitoring and operations team ensuring strict SLA compliance, availability, proactive fine tunings and improve overall performance
- Led the Tier 1 and Tier 2 analysts by training, mentoring and being an escalation point for all issues
- Diagnosed and troubleshooted significant, systemic connectivity issues that required advanced engineering expertise
- Key Achievements:
- Key contributions to the shared knowledge base to be used by analysts of all tiers
- Successfully designed and implemented Network Access Control solution in the environment
- Identified major design flaws in the existing infrastructure and proposed solutions to address the same.
Senior IT Network Administrator
FLYDUBAI
Dubai
01.2015 - 01.2016
- Worked as a network and security lead with various teams on the strategic direction of CIO to create a complete DR infrastructure on cloud while focusing on network security and transformation to next-gen technology
- Led the network and security implementation for various projects as well as resolve incidents and cater to requests for existing infrastructure
- Worked with various vendors to finalize designs, conduct POCs and POVs and finalize BOQ’s and SOW’s
- Successfully completed transformation of legacy firewalls and IPS to next-gen Palo Alto and FortiGate Firewalls
- Key Achievements:
- Successfully designed and deployed on-cloud DR solution
- Led the network and security implementation for the ground-breaking PSS (Passenger Service System) project involving the latest technologies (e.g
- SDN, AWS cloud services) in very strict timelines and see it till completion
- Conducted successful DR drills
- Designed and implemented hybrid cloud model and migrated On-line Check-in service completely on cloud.
Senior Network Engineer
IBM UAE
01.2014 - 01.2015
- Acquired by IBM to lead the network/security tower for operational support and project implementation for client Cleveland Clinic Abu Dhabi
- Designed and implemented various projects involving Application Delivery Control systems (F5 LTM and GTM), Routing and Switching (Cisco Nexus 5k and 7K), Firewalls (Cisco ASA), IPS (IBM Proventia), Mail Security (IBM LPS)
- Initiated various service improvement plans including Fine Tuning Load Balancer configurations, Firewall Optimization, IPS fine tuning, fine tuning of monitoring systems for operational readiness
- Created High Level Design, Low Level Design, As-built documents for various go-live projects
- Key Achievements:
- Ensured smooth transformation of End of Life Load balancers to new hardware with minimal downtime to business.
Senior IT Network Administrator
Injazat Data Systems
01.2011 - 01.2014
- Provide on-site operational and implementation support to Cleveland Clinic Abu Dhabi for various technologies and implementing multivendor network/security products
- Created High Level Design, Low Level Design, As-built documents for various projects
- Successfully implemented various technologies including Routing and Switching, Load balancing solutions, Wireless Solutions, IP Telephony and Video Conferencing Solution, Collaboration solutions
- Key Achievements:
- Spearheaded the entire migration of a greenfield environment to a production environment over a span of 2 years from a network and security solutions perspective.
System Integration Engineer
WIPRO INFOTECH
Dubai
01.2007 - 01.2011
- Designed and implemented network/security projects for clients in various sectors including Healthcare, Finance and Government
- Created High Level Design, Low Level Design, As-built documents for various projects in technologies such as Routing and Switching, IP Telephony, Security and Wireless
- Conducted requirement gathering, project management, vendor/partner management for various clients
- Key contributions to Wipro’s knowledge base with lessons learned from projects
- Key Achievements:
- Successfully completed more than 80 projects all over UAE
- Played a role in achieving and renewing Cisco Gold Partnership status for Wipro UAE.
Network Engineer
Inchcape Shipping Services
Dubai
01.2006 - 01.2007
- Led the central Network Operations Center for Inchcape Shipping Services networks worldwide
- Monitored and troubleshooted Routers, Switches, VPN concentrators
- Created and maintained Network Baseline documentation
- Backup & Recovery management and contingency measures to ensure that the servers and network are working at its optimum level with minimum down time
Network Engineer
Caritor India PVT LTD
Bangalore
01.2005 - 01.2006
- Led a pilot team of network monitoring analysts for Global Technology Management Center (TMC) of Unisys in India
- Monitored and administered worldwide Unisys Network Infrastructure
- Independently managed and guided a team of 5 members on technical as well as customer handling skills
- Actively involved in connectivity troubleshooting
- Handled customer escalations
- Key Achievements:
- Ensured successful transition of services from US to India
- Phenomenal contribution in creating numerous procedure documents for the pilot team.
Tech Support Engineer
HCL BPO
Chennai
01.2004 - 01.2005
- Provided offshore technical support for SBC-Yahoo (Internet Service Provider) for North America and Canada regions
- Troubleshooting LAN/WAN using supported Modems Switches and Routers
- Connectivity troubleshooting using online broadband tools.
Tech Support Executive
Sutherland Technologies LTD
Chennai
01.2003 - 01.2004
- Provided offshore technical support for Dell (Laptops and Desktops) customer base around the world
- Handling Dell Customer troubleshooting issues maintaining a very good rapport and Customer Satisfaction ratings
- Providing paid support for issues not directly related to Dell like network configuration, implementation as well as troubleshooting complex network issues.
Education
B.Sc Computer Science -
Bangalore University
Skills
TECHNICAL EXPERTISEundefined
Accomplishments
- Healthcare
- Drastic reduction in costs by automating major tasks in Revenue Cycle Management and Supply Chain Management using Robotic Process Automation
- Implemented end to end digitalization of consumption tracking in Healthcare using innovative barcode solution leading the way for other healthcare providers
- Aviation
- Designed and implemented complete Disaster recovery & resiliency solutions both on-cloud and on-prem
- Identified opportunities and saved huge costs by migrating critical booking site functions to existing Application Delivery Control systems
- Government and Banking
- Designed, managed and implemented various IT projects for major government and financial entities including RTA, Dubai Metro Red Line, DEWA, ADDC, Dubai Islamic Bank, Habib Bank and Union National Bank
- Spearheaded multiple major migration projects from legacy to next generation technologies.
Certification
Six Sigma Black Belt
Timeline
Vice President
Emirates Hospitals Group
01.2019 - Current
IT Security Lead
CLEVELAND CLINIC ABU DHABI, IBM UAE
01.2017 - 01.2019
NOC Tier 3 Analyst
DARK MATTER
01.2016 - 01.2017
Senior IT Network Administrator
FLYDUBAI
01.2015 - 01.2016
Senior Network Engineer
IBM UAE
01.2014 - 01.2015
Senior IT Network Administrator
Injazat Data Systems
01.2011 - 01.2014
System Integration Engineer
WIPRO INFOTECH
01.2007 - 01.2011
Network Engineer
Inchcape Shipping Services
01.2006 - 01.2007
Network Engineer
Caritor India PVT LTD
01.2005 - 01.2006
Tech Support Engineer
HCL BPO
01.2004 - 01.2005
Tech Support Executive
Sutherland Technologies LTD
01.2003 - 01.2004
B.Sc Computer Science -
Bangalore University
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