Ramali Sashika Dissanayake
JVT ,Dubai,UAE
Summary
Dynamic and detail-oriented Head Waitress seeking to leverage extensive experience in hospitality and team management to enhance guest satisfaction and streamline service operations. Committed to training staff, maintaining high service standards, and creating a welcoming atmosphere, ensuring an exceptional dining experience for all patrons.
Overview
12
12
years of professional experience
Work history
Head Waitress - Bar & Night Club
Bla Bla Beach Club
Dubai
01.2021 - 11.2025
- Expertly catering to VIP guests in venues with capacities of 1,000 to 2,000
- Supervising and training a team of 10-15 waitstaff to deliver exceptional service in a high-volume environment.
- Managing over 200 daily orders, assisting with inventory control, and maintain cleanliness standards in a dining area serving up to 150 guests.
- Contributing to daily sales of AED 50,000 to 80,000, with weekend sales reaching AED 80,000 to 1.8 million.
Head Waitress
Ave Restaurant-Mediterranean
Ras Al Khaimah
01.2020 - 01.2021
- Handled high-volume phone calls and efficiently process reservations for VIP guests.
- Assisted average of 10 VIP guests with personal errands and special requests to enhance their experience.
- Advising groups of 20-50 guests on menu options for special events and provided professional recommendations for meals and drinks.
- Managed overall restaurant service to ensure a seamless and enjoyable dining experience.
Food and Beverage / Front Office
Atlantis The Palm
Dubai
01.2019 - 01.2020
- Greeted and welcomed over 150 guests daily, ensuring a positive first impression.
- Checked reservations for around 100 guests per shift and provide relevant information.
- Escorted guests to their tables for a smooth transition.
- Bid farewell to guests upon departure, thanking them for dining and inviting them to return.
Barmaid
Y Bar, Rotana Yas Island
Abu Dhabi
01.2018 - 01.2019
- Prepared an average of alcoholic and non-alcoholic beverages daily for bar patrons.
- Interacted with customers to take orders and serve snacks and drinks, catering to approximately 100 guests per shift.
- Assessed customer needs and preferences, providing personalized recommendations.
Barmaid
Cinnamon Lakeside
Colombo
01.2016 - 01.2018
- Welcomed and engaged with an average of 100 customers per shift to determine beverage preferences and take orders.
- Planned and updated drink menus, while preparing approximately 50 drinks daily with careful attention to presentation.
- Verified identification to ensure compliance with legal drinking age regulations.
Intern Barmaid & Front Office
The Ritz-Carlton, Millenia Singapore
Singapore
01.2014 - 01.2016
- Prepared and served beverages while engaging with customers to enhance their experience.
- Managed guest check-ins and check-outs, handled reservations, and provided information to ensure excellent customer service.
Education
Advanced Diploma - Hospitality & Travel Tourism Management
Vatel University
Singapore, Singapore 01.2014 - 1 2016
Academic- IELTS
British Council
Colombo, Sri LankaCertificate level - Human Resources Management
IPM
Colombo, Sri Lanka 01.2012 - 1 2013
A-Levels - Law Stream-Advanced Level
Methodist College
Colombo 03, Sri Lanka 01.2009 - 1 2012
Skills
- Leadership
- Communication
- Organization
- Customer Service
- Time Management
- Problem-Solving
- Sales Knowledge
- Multitasking
- Financial Acumen
- Reporting
Accomplishments
Best seller of the Month
Employee of the Month
excellent guest Feedback in Trip Advisor & Google Reviews
Reference
1. Ashraf Yousuf– Assistant Floor Manager, Bla bla beach Club JBR,Dubai
Phone: +971 52 588 6326
2. Mitko Parizov– Bar Manager , Bla bla beach Club JBR,Dubai
Phone: +971 55 980 9700
Email: Mitkop_sk@yahoo.com
Timeline
Head Waitress - Bar & Night Club
Bla Bla Beach Club
01.2021 - 11.2025
Head Waitress
Ave Restaurant-Mediterranean
01.2020 - 01.2021
Food and Beverage / Front Office
Atlantis The Palm
01.2019 - 01.2020
Barmaid
Y Bar, Rotana Yas Island
01.2018 - 01.2019
Barmaid
Cinnamon Lakeside
01.2016 - 01.2018
Intern Barmaid & Front Office
The Ritz-Carlton, Millenia Singapore
01.2014 - 01.2016
Advanced Diploma - Hospitality & Travel Tourism Management
Vatel University
01.2014 - 1 2016
Certificate level - Human Resources Management
IPM
01.2012 - 1 2013
A-Levels - Law Stream-Advanced Level
Methodist College
01.2009 - 1 2012
Academic- IELTS
British Council