RAMDAN SUHENDAR
Dubai
Summary
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Overview
4
4
years of professional experience
Work History
Senior Restaurant Waiter
RIU Hotel and Resort Dubai
Dubai, UAE
05.2021 - Current
- Enhanced customer dining experience by providing top-notch service
- Ensured cleanliness and organisation of assigned tables for a comfortable environment
- Delivered prompt, efficient service to ensure customer satisfaction
- Collaborated with kitchen staff for seamless order delivery
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere
- Managed large group reservations with meticulous attention to detail
- Facilitated table settings and arrangement for optimal space utilisation
- Conducted inventory checks regularly to maintain stock levels
- Demonstrated excellent communication skills whilst taking orders from guests
- Navigated busy dinner rushes without compromising quality of service
- Performed closing duties including cleaning and preparing tables for next day's service
- Uphold restaurant's high standards by maintaining personal grooming and uniform presentation
- Worked effectively under pressure during peak hours, ensuring timely services
- Honed multitasking abilities whilst juggling multiple tables simultaneously
- Participated in team training sessions, enhancing overall performance level
- Dealt efficiently with unexpected situations like food allergies or special requests
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Provided friendly, courteous service, maximising positive customer satisfaction ratings
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards
- Served high volumes of guests in fast-paced service environments with exceptional customer care
- Delivered exceptional service by greeting and serving customers in timely, friendly manner
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure
- Advised customers on wine and beverage pairings with selected food items
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens
Restaurant waiter (intern)
Jatinangor National Golf
Bandung, Indonesia
09.2020 - 03.2021
Education
Certificate of Higher Education - Hospitality
Indowisata Hotel School
Sumedang08.2020
Skills
- Table setting
- Order taking
- Menu knowledge
- Allergen awareness
- Hygiene practices
- Customer service excellence
- Table clearing speedily
- Understanding dietary restrictions
- Patience with difficult customers
- Multitasking in fast-paced environments
- Navigating through crowded spaces
- Coordinating large party orders
- High-volume dining
- Food safety understanding
- Food and beverage knowledge
Languages
English
Personal Information
Nationality: Indonesian
Timeline
Senior Restaurant Waiter
RIU Hotel and Resort Dubai
05.2021 - Current
Restaurant waiter (intern)
Jatinangor National Golf
09.2020 - 03.2021
Certificate of Higher Education - Hospitality
Indowisata Hotel School