Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Sales Back Office Assistant
RASCO WLL
Abu Dhabi
07.2017 - Current
Solved problems timely and effectively, ensuring customer satisfaction.
Managed and maintained file system covering expenses, reports, and support documentation.
Assisted with facility scheduling and customer service.
Assisted operations manager with planning of routine operations and special projects.
Provided administrative support with accurate document preparation and data entry.
Developed strategies to streamline operational processes and reduce costs.
Processed customer orders and invoices to support timely fulfillment and delivery.
Collaborated with other departments to foster smooth operation of daily processes.
Prepared and delivered operational performance reports to inform management.
Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
Managed day-to-day department operations with effective workflow coordination.
Promptly addressed customer inquiries and complaints to foster swift resolution.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Drafted common document templates to reduce time spent creating documents from scratch.
Completed daily logs for management review.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Served as corporate liaison for finance, IT and marketing departments.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Public Relations Officer
RASCO WLL
Abu Dhabi
06.2017 - Current
Maintaining company legal documents up to date and reminding top level management up on the expiry.
Maintaining company legal documents up to date and reminding top level management up on the expiry.
Send out notifications on documentation required to renew trade licenses and complete surveys, required by the government bodies at the time of license renewals.
Maintaining employees’ records, issuing of new visas and renewing of visas.
Coordinate with operation department and updating the passes of labours.
Assisting Accounts department in calculation of gratuity, and leave salary.
Knowledge in CICPA pass.
Keep records of vehicles and monitoring fines, registration, renewal, accident related issues.
Keep records of vehicles and monitoring fines, registration, renewal, accident related issues.
Send employees a notification on documentation required prior to their visa/labor card expiring.
Sales Executive
KVR MARUTI
MALAPPURAM
04.2015 - 03.2016
Analyzed past sales data and team performance to develop realistic sales goals.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Utilized internal lead referral tools to solicit new business opportunities and contacts.
Established and maintained positive relationships with vendors to determine product availability and quality.
Created and implemented successful sales campaigns to drive leads and increase sales.
Directed sales support staff in administrative tasks to help sales reps close deals.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.