Ramees Sainudheen

• Identified new sales opportunities and generated leads through market research and client outreach.
• Built and maintained strong client relationships to drive repeat business and customer loyalty.
• Prepared and presented product proposals, quotations, and pricing negotiations.
• Achieved monthly and quarterly sales targets through proactive selling and upselling strategies.
• Collaborated with internal teams to ensure timely delivery and customer satisfaction.
• Maintained sales records, reports, and pipeline updates in CRM systems.

Export Documentation Executive

• Prepared and verified export documents including invoice, packing list, bill of lading, certificate of origin, and other regulatory paperwork.
• Coordinated with freight forwarders, shipping lines, and customs agents to ensure smooth shipment processes.
• Ensured compliance with international trade laws, export regulations, and client country import requirements.
• Monitored shipment schedules and updated clients on order status and tracking.
• Maintained accurate documentation and filing systems for audit and reference purposes.
• Liaised with finance for LC (Letter of Credit) documentation and timely payment processing.

• Assisted international passengers with flight bookings, modifications, and cancellations.
• Provided detailed information on international fares, visa requirements, baggage policies, and travel regulations.
• Processed payments and issued tickets using global airline reservation systems (e.g., Amadeus, Galileo, Sabre).
• Verified passenger identity and travel documents (passports, visas) to ensure compliance with international travel standards.
• Resolved customer queries and complaints professionally, ensuring high satisfaction and smooth travel experiences.
• Coordinated with airline and immigration staff to manage check-in, special requests, and last-minute changes.
• Maintained accurate transaction records and assisted in daily reconciliation reports.

• Assisted customers with product selection and styling advice.
• Managed billing, returns, and cash/card transactions efficiently.
• Maintained merchandise displays and ensured stock availability.
• Promoted offers and met individual sales targets.
• Resolved customer issues professionally to ensure satisfaction.
• Supported inventory checks and store operations.