Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
background-images
Rameet Adhikari

Rameet Adhikari

Abu Dhabi

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

18
18
years of professional experience

Work History

Customer Service/Sales Officer

AlKhabir Businessmen Services
09.2023 - Current
  • Responded to customer needs by answering questions and providing detailed information about Document Preparation and Processing, Government Applications,PRO Services.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Prepared sales reports with informative graphs and charts to outline key data.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
  • Enhanced customer satisfaction with timely follow-ups and personalized service.

Manager

AL SAHAM Restaurant
11.2021 - 09.2023
  • Strategically reviewed and planned restaurant staffing levels based on evolving service.
  • Analyzed operations to improve restaurant efficiency and service.
  • Encouraged feedback from restaurant customers, using insights to implement positive process.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall.
  • Established safe and secure dining environment with strong sanitation.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Airport Operation Supervisor

Vistara Airways
10.2020 - 10.2021
  • Participates with airport Airport Manager and Airport Advisory Board with agenda generation and preparation, presentation and production of minutes of all the meetings.
  • Ensure to provide high service standards at all touching points such as check-in, transfer, document checks and boarding.
  • Verify Ticketing
  • Check-in,Baggage Sorting,Irregular Operations,Special Needs Handling,Gate Assignment, Aircraft Boarding,Aircraft Disembarkation,Baggage Services,RAMP Services,Communicate with Local Authorities for flight schedule & safety.
  • Communicate with the ATC tower for smooth operation of flights

Airport Operation Supervisor

SALAM AIR
02.2019 - 03.2020
  • Conducted internal Ground Handling and Company audits and reviews of compliance against airport regulations and procedures to effectively achieve the targets
  • Ensure to provide high service standards at all touching points such as check-in, transfer, document checks and boarding
  • Play active role during delays and disruption ensuring that all the guests are cared in appropriate manner
  • Communicate with GHA and local airport authorities to avoid any misunderstanding and deliver the OTP for the
  • Enhanced customer satisfaction with timely resolution of passenger concerns and efficient baggage handling processes.

Duty Officer

Etihad Airways
10.2013 - 01.2018
  • Offering quality service in regards to check in, boarding and baggage services as per company Standard Procedure keeping consistent and efficient manner.
  • To raise mishandled baggage files, conduct primary baggage tracing in the World Tracer System, process & finalize claims (for EY passengers).
  • Interrogates World Tracer system on a daily basis
  • Prepared plans to ensure terminal security operations were effectively timed to accommodate aircraft traffic, passenger numbers and international operations.
  • Thoroughly monitored operations across the airport network, identifying threats to schedules, performance or safety through all touching points of airport.
  • Assisted in maintaining, reviewing and amending safety management systems SABRE and EY portal to mitigate.
  • Prepared security, operations and compliance budgets, minimizing excess spending and generating revenue through upgrades, excess baggage.
  • Monitoring third party checking staff's activities to ensure that service are delivered in accordance to value and requirements.

Sales & Marketing Officer

Air Arabia
06.2012 - 08.2013
  • Build relationships with customers and help to establish business connections for the
  • Ensure current customers have the right products and services, identify new markets and customer leads, and pitch prospective
  • Manage customer files and maintain customer accounts
  • Work with top executives to create plans for long-term
  • Helping determine pricing schedules for quotes, promotions, and negotiations

Chef

Madigans Group of Companies
09.2007 - 03.2011
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business
  • Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety
  • Planned promotional menu additions based on seasonal pricing and availability, minimizing kitchen spending
  • Monitored line work processes to ensure consistency in quality, quantity and
  • Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service
  • Monitored kitchen staff and environments to ensure appropriate safety procedures were
  • Maintained strict food health, hygiene and safety standards for ongoing kitchen

Education

High School -

Birgunj Public College
01.2005

Schooling - undefined

Santa Maria Academy
01.2001

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Strategic planning
  • Operations management
  • Relationship building
  • Conflict resolution

Accomplishments

  • Staff of the Year in Air Arabia -2013 for Outstanding performance in maximise the revenue for the company and exceeding the targets.
  • Promoted from Guest Service Agents to Airport Operation Officer, Etihad Airways, Kathmandu, Nepal.
  • Deputized for 15 Days at Seychelles Airport to train and groom the GHA Staff and Enhance their skills throughout all operation tasks through out all Airport Touch Points.
  • Received written compliment email received from the travelling guest for good customer service.
  • Well done and thanks received for the Good Customer Service from Matthew Davis, General Manager Airport, Abu Dhabi (Etihad Airways)
  • Intercepted & offloaded 10 different nationals attempting to travel on Forged Visa and imposter passport to different countries throughout my tenure.

Additional Information


  • Training on Leadership Development Skills organized by TUV Rheinland (India) Pvt. Ltd. on 26-10-2015
  • Training on Leadership Development Skills from 24-09-2015 to 25-09-2015
  • Empowered Communication at Etihad Airways HQ, Abu Dhabi on 12-07-2015
  • Document Verification Training by Australian Government, Department of Immigration on 24-02-2015
  • Document Verification Training by Schengen States on 16-06-2014
  • Document Verification Training by UK Embassy on 17-05-2014
  • World Trace Web by Etihad Airways
  • Travel Document Verification Workshop by Etihad Airways, HQ, Abu Dhabi

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Bhojpuri
Bilingual or Proficient (C2)

Timeline

Customer Service/Sales Officer

AlKhabir Businessmen Services
09.2023 - Current

Manager

AL SAHAM Restaurant
11.2021 - 09.2023

Airport Operation Supervisor

Vistara Airways
10.2020 - 10.2021

Airport Operation Supervisor

SALAM AIR
02.2019 - 03.2020

Duty Officer

Etihad Airways
10.2013 - 01.2018

Sales & Marketing Officer

Air Arabia
06.2012 - 08.2013

Chef

Madigans Group of Companies
09.2007 - 03.2011

Schooling - undefined

Santa Maria Academy

High School -

Birgunj Public College

Similar Profiles

CREATE PROFILE
Rameet Adhikari