Rameez Kunthoor
Dubai,UAE
Summary
A highly competent and organized professional with in-depth knowledge and experience in rooms division for over 6 years.
Currently leading the Front Office operations of stand-alone property that consist of 344 Serviced Residence.
Overview
8
8
years of professional experience
Work History
Front Office Supervisor
Vida Residence Downtown L.L.C.
01.2023 - 11.2024
- Company Overview: Emaar Hospitality & Community Management
- Coordinating with Emaar Handover/Sales team, managing the Property Handover, owner move in preparation and inventory of the residence
- Performing administrative duties such as but not limited to Duty Roster, Tourism fee reconciliation, purchase requests, Service requests, iMemos, SOA distribution
- Experience and Knowledge in Hotel management Software such as Opera PMS
- Handling complaints of Owners/Investors, tenants, and guests
- Registration and payment of utility bills of the property
- Overseeing maintenance, budgeting, training employees, and handling problems on site
- Overseeing day today repairs and ongoing maintenance in the property
- Maintaining staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities
- Managing the Hotel Pool Program which consists of 51 units
- Coordinating with Finance team to prepare monthly Owner’s revenue and SOA’s
- Working closely with all the departments to ensure the monthly Quality Audit of the property is handled within the deadline
- Creating timesheets of the staffs to update the monthly payroll
- Emaar Hospitality & Community Management
- Streamlined check-in and out processes to enhance guest experience.
- Trained new employees to ensure adherence to hotel standards and practices.
- Managed bookings and reservations to eliminate overbooking incidents.
- Developed weekly rosters, leading to balanced workload among staff members.
- Assisted in budget preparation and control to maintain financial health of the establishment.
- Reviewed shift logs regularly, identifying potential areas of improvement.
- Liaised with other departments ensuring consistent delivery of services across all units.
- Tracked inventory levels, facilitating timely procurement of necessary supplies.
Front Office representative
Vida Residence Downtown L.L.C.
01.2023 - 11.2024
- Company Overview: Emaar Hospitality Group
- Enhanced guest experience by providing warm greetings upon arrival.
- Managed bookings, maximising occupancy during peak periods.
- Provided professional service for positive customer reviews.
- Maintained confidentiality of guests' personal information with utmost diligence.
- Coordinated with housekeeping to maintain room cleanliness.
- Updated inventory system to prevent overbooking situations.
- Handled cash transactions, ensuring accurate billing.
- Executed check-in and check-out procedures smoothly for optimal guest comfort.
- Promoted hotel facilities, contributing to increased usage of amenities.
- Processed payments promptly for efficient financial management.
- Collaborated with other departments, facilitating seamless guest service.
- Responded swiftly to guest queries, enhancing customer relationships.
- Facilitated luggage handling, elevating overall guest experience.
Reservation & Revenue
Intercontinental Dubai Marina
01.2018 - 01.2020
- Company Overview: IHG Group
- IHG Group
- Improved customer satisfaction by promptly addressing and resolving reservation queries.
- Coordinated with sales team for better understanding of promotional offers.
- Streamlined booking process to enhance overall user experience.
- Provided excellent service, resulting in repeat bookings from satisfied customers.
- Utilised CRM software effectively for efficient management of client information.
- Updated room availability on various platforms promptly preventing double bookings.
- Coordinated event bookings successfully, ensuring specific requirements were met perfectly.
- Negotiated corporate reservation rates to meet client budget requirements.
- Planned travel itineraries for families and corporate clients with diverse needs.
- Represented brand to domestic and international guests with exemplary presentation skills.
- Upsold guest experiences to maximise average booking value.
Telephone Operator
Address Boulevard
01.2017 - 01.2018
- Company Overview: by Emaar
- By Emaar
- Improved customer satisfaction by efficiently answering and redirecting calls.
- Ensured seamless communication for clients through accurate message recording and forwarding.
- Facilitated smooth operations by quickly troubleshooting technical issues with switchboard system.
Education
Bachelor of Computer Application (BCA) - Computer Science
Mangalore University
Skills
- ERP Dynamics
- Opera PMS
- Knowledge of hotel services
- Microsoft Office
- Bilingual or multilingual
- Time management efficiency
- Room assignment procedures
- Front desk software proficiency
- Product knowledge presentation
- Patience under pressure
- Hotel reservation systems
- Basic accounting
- Customer Service
Accomplishments
- Employee of the Year, 2023, Emaar Hospitality & Community Management
- Front of House Ambassador – Winner, 2023, Vida Downtown Residences
- Top Performer, 2023, Vida Downtown Residences
Custom
- Arvind Viswanath, Residence Manager of Vida Residence Downtown, 050-876-9246
- Abraham Dionglay, Residence Manager of Vida Dubai Mall, 056-861-1085
Languages
English
Fluent
Hindi
Advanced
Malayalam
Native
Timeline
Front Office Supervisor
Vida Residence Downtown L.L.C.
01.2023 - 11.2024
Front Office representative
Vida Residence Downtown L.L.C.
01.2023 - 11.2024
Reservation & Revenue
Intercontinental Dubai Marina
01.2018 - 01.2020
Telephone Operator
Address Boulevard
01.2017 - 01.2018
Bachelor of Computer Application (BCA) - Computer Science
Mangalore University
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