RAMEEZ MUHAMMED
Dubai,UAE
Summary
Dynamic and results-driven professional with a robust skill set in sales and negotiation, product knowledge, and business development. Proven expertise in sales forecasting, post-sales support provision, and after-sales service coordination. Adept at utilising CAD software and proficient in MS Office applications including Excel and Word. Exceptional communication, time management, and customer service skills. Committed to driving business growth through strategic planning and customer-centric approaches.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Sales engineer
Panmek Sample Preparation and Testing Solution
Calicut, India
2023.01 - 2024.08
Enhanced customer experience by providing detailed product information and demonstrations.
- Secured new business contracts for company growth with effective client presentations.
- Boosted sales performance through strategic market analysis and forecasting.
- Conducted thorough research on market trends to identify potential sales opportunities.
- Monitored competitor activity to remain ahead of market trends and prices.
- Increased sales by 10%
Sales and Customer Support Engineer
Science Tech
India
2021.08 - 2022.10
- Resolved customer queries by providing prompt and accurate support.
- Improved customer satisfaction with diligent troubleshooting of technical issues.
- Applied comprehensive knowledge of company products for enhanced customer experience.
- Enhanced system performance to improve client satisfaction.
- Managed over 50 customer calls per day.
Education
Bachelor of Engineering - Mechanical Engineering
St Joseph Engineering College
Mangalore 2017.07 - 2021.06
Higher secondary school - Biology
GHSS Balamthode
Kerala 2015.08 - 2017.06
Skills
- Sales and negotiation
- Product knowledge
- Sales forecasting
- Post-Sales support provision
- After-Sales service coordination
- CAD software use
- Business development
- MS Excel
- Communication
- Time Management
- Customer Service
- MS Word
- MS office proficiency
Languages
English
Proficient (C2)
Hindi
Upper intermediate (B2)
Arabic
Elementary
Malayalam
Proficient (C2)
PROJECTS
SOLAR CAR
We as a team made a solar car and participated in an event by ISIE India,and secured 2nd position in Karnataka.
DRILLING MACHINE
A mini project of a prototype of drilling machine.
FINAL YEAR PROJECT
Tiles using waste materials and conducted several tests.
INTERNSHIP
Heating Ventilation and Air Conditioning
Timeline
Sales engineer
Panmek Sample Preparation and Testing Solution
2023.01 - 2024.08
Sales and Customer Support Engineer
Science Tech
2021.08 - 2022.10
Bachelor of Engineering - Mechanical Engineering
St Joseph Engineering College
2017.07 - 2021.06
Higher secondary school - Biology
GHSS Balamthode
2015.08 - 2017.06