Rameeza Bee
Dubai,UAE
Summary
Analytical Collection Manager, with 7-year background managing collecting operations. Successful at decreasing losses. Proven track record of collecting debts efficiently and effectively exceeding manager expectations.
Overview
7
7
years of professional experience
Work History
COLLECTION MANAGER
YES BANK
Chennai, India
04.2022 - Current
- Managed team responsible for collecting insurance premiums, ensuring timely payments and minimizing delinquencies
- Led team of collection agents, providing guidance, training, performance evaluations to ensure achievement of collection targets
- Analyzed collection metrics, identifying trends and areas for improvement to optimize collection strategies
- Achieved [25]% increase in revenue through effective insurance premium collection management
- Familiarity with insurance products, including life, health, and general insurance
- Skilled in data analysis, with experience using tools like Excel, Tableau
- Proven leadership skills, with experience managing high-performing teams
- Excellent communication / negotiation skills
- Knowledge of regulatory requirements, including IRDAI guidelines Yes Bank's policies
- Drafted reports for management, detailing daily production numbers.
- Applied advanced Excel skills to efficiently analyses large data sets.
COLLECTION OFFICER
BANK BAZAAR
Chennai, India
04.2019 - 03.2022
- EMI Collection Management: Managed EMI collections for credit cards, home loans, and personal loans, ensuring timely payments and minimizing delinquencies
- Developed and implemented effective customer engagement strategies to improve payment and reduce delinquencies
- Utilized various collection strategies, including phone calls, emails, and letters, to recover outstanding dues
- Identified and mitigated potential risks, ensuring compliance with regulatory requirements and Bank-Bazaar policies
- Analyzed collection metrics, identifying trends and areas for improvement to optimize collection strategies
- Reduced delinquency rates by [58]% through targeted customer engagement and collection strategies
- Achieved [68]% increase in revenue through effective EMI collection management
- Excellent communication and negotiation skills
- Proven ability to manage multiple tasks and priorities in fast-paced environment
- Liaised between debtors and company representatives, fostering effective communication..
COLLECTION OFFICER
TELEPERFORMANCE
Chennai, India
03.2018 - 03.2019
- Overdue Charges Collection: Managed collection of overdue charges for vehicle finance accounts, ensuring timely payments and minimizing delinquencies
- Developed and implemented effective customer engagement strategies to improve payment and reduce delinquencies
- Utilized various collection strategies, including phone calls, emails, and letters, to recover outstanding dues
- Identified and mitigated potential risks, ensuring compliance with regulatory requirements and Tele-performance policies
- Analyzed collection metrics, identifying trends and areas for improvement to optimize collection strategies
- Revenue Growth: Achieved [25]% increase in revenue through effective overdue charges collection management
- Proven ability to manage multiple tasks and priorities in fast-paced environment
Education
Diploma - HDCA
Csc Educational Institute
Skills
- CRM software usage
- Debt recovery
- Data interpretation
- Time-management
- Financial reporting and analysis
- Report preparation
- Dispute management
- Record-keeping
- Repayment plan negotiating
- Debt collection strategies
Languages
English
Fluent
Hindi
Native
Tamil
Native
Urdu
Native
Timeline
COLLECTION MANAGER
YES BANK
04.2022 - Current
COLLECTION OFFICER
BANK BAZAAR
04.2019 - 03.2022
COLLECTION OFFICER
TELEPERFORMANCE
03.2018 - 03.2019
Diploma - HDCA
Csc Educational Institute
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