Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Accomplishments
Certification
Work availability
Timeline
Hi, I’m

Ramesh Raj Acharya

Abu DHabi,Abu Dhabi
Ramesh Raj Acharya

Summary

Qualified Housekeeping assistant Manager offering 17 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations. Anticipates and exceeds the needs of clients through exceptional attention to detail.

Overview

21
years of professional experience
1
Certification

Work history

Nehal Hotel
Abu Dhabi, U.A.E

Housekeeping manager
01.2024 - Current

Job overview

  • Coordinated and supervised special projects such as renovating hotel Rooms and creating SOPS.
  • Enhanced guest satisfaction by improving cleanliness standards, leading to 100%.
  • Skilfully handled guest complaints using guest preferences notes
  • Generated accurate housekeeping records using Opera,Qms,Triton
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
  • Prepared rotas to create stable team coverage and meet hotel guest needs.
  • Completed shift reports for smooth handovers and Back of House operations.
  • Managed cleaning product stock in line with COSHH regulations.
  • Managed team schedule to deliver cleaning consistent with check-in and departure times.
  • Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
  • Updated training programmes to enhance employee performance.
  • Coached housekeeping staff to effectively plan and deliver on targets.

Private Luxury Villa (IFZA)
Abu Dhabi Nurai Island , United Arab Emirates

Villa Manager
07.2023 - 11.2023

Job overview

  • Specific responsibilities ensuring a system of regular cleaning maintenance and up keep of the villa la when the villa ma is not occupied by guest
  • Coordinating maintenance workers with the island maintenance team and private villa staff
  • Ongoing training and management of the private villa staff to ensure continual improvements in service level
  • Careful per-arrival check, menu planning room allocations and stock requisition
  • Arranging the private collection of guests from the Murrain Welcome
  • Center island villas
  • Hosting to the VIP guests and owner during their stay including taking activity booking, liaising with the boat jet-ski and wellness therapist
  • Overseeing stock control and daily requisition with the private chef
  • Attend daily staff meetings at the conference centre
  • Coordinate with the gardener well maintain the garden and check the Pool attendant to maintain the pool water level and cleanness
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Received and processed stock using inventory management system.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Oversaw daily operations to achieve high productivity levels.

SHEIKH ZAYED GRAND MOSQUE

ASSITANT HOUSEKEEPING MANAGER
01.2023 - 07.2023

Job overview

  • Maintained a safe and clean living environment for clients, including performing light housekeeping tasks
  • Created reports and documents as requested by the office manager
  • Assisted with light housekeeping tasks, including laundry, vacuuming, and dusting
  • Provided assistance to other housekeeping staff members, resulting in a 50% improvement in team collaboration
  • Developed and implemented effective Housekeeping procedures
  • Trained new housekeeping staff on proper cleaning techniques and safety protocols
  • Coordinated and scheduled housekeeping staff to ensure efficient coverage of all areas of the mall, Visitors centre & Mosque areas
  • Developed and conducted training programs for new and existing housekeeping staff
  • Maintained daily logs, produced reports and kept maintenance records current
  • Visitors centers, Security checkpoint, and scanning areas Inspected public areas throughout the facility and monitored housekeeping performance
  • Attend daily meetings with clients and follow the Instruction

FAIRMOUNT BAB AL BAHIR HOTEL FIVE STAR LUXURY BRAND BY ACCOR GROUP
Abu Dhabi

SENIOR HOUSEKEEPING SUPERVISOR
05.2022 - 12.2022

Job overview

  • Enforced compliance with OSHA regulations and company policies
  • Supervised the performance of housekeeping and laundry staff through personal inspections and other quality control measures
  • Worked with the purchasing department to maintain cleaning supplies and equipment inventory
  • Supported smooth operations by providing vacant room discrepancy reports and departure reports
  • Avoided work delays by keeping staffing and supplies at ideal levels
  • Estimated costs and prepared and managed budgets
  • Avoided work delays by keeping staffing and supplies at ideal levels
  • Determined work required for each job, estimating time and labour required to meet targets
  • Delivered efficient, high-quality cleaning services with skilled employee management
  • Resolved staff performance problems and personal conflicts with a hands-on approach
  • Verified work quality and team performance with routine and surprise inspections
  • Covered all work assignments by preparing effective schedules and delegating jobs
  • Increased employee efficiency with effective work plans and improved team dynamics
  • Satisfied customers with timely service and quickly resolved service issues
  • Selected, ordered and purchased new equipment, supplies, or furnishings
  • Courses
  • Hotel Management in Deploma at Viceroy

PRESIDENTIAL PALACE, BY SINYAR HOSPITALITY L.L.C

PROPERTY & SITE SUPERVISOR
07.2018 - 04.2022

Job overview

  • Conducted thorough site visits and inspections to ensure compliance with safety regulations and quality standards
  • Identified and reported defective parts or components to the supervisor to ensure quality products
  • Maintained a safe and clean living environment for clients, including performing light housekeeping tasks
  • Assigned to a VIP office and Events facility with a team of 4 supervisors and 25 to 100 team members
  • Providing professional and effective services which include Housekeeping, Deep Cleaning, Catering, PEST control, sanitation, office fabric, Landscape and indoor plants, security guards, logistics and drivers
  • Direct activities of Housekeeping, Catering and SFM Operations to maintain and improve productivity, quality, service, creativity, and guest satisfaction
  • Assisted in projects related to Housekeeping, including new projects of the Civil and MEP teams
  • Support in managing HK Supplies and Specialist Contracts
  • Developing and implementing departmental SOP and SOM
  • Organized documentation and filing of administrative work
  • Maintaining different inventories with a bar code system
  • Developed and implemented annual, monthly, and weekly PPM schedules
  • Implemented cost-effective operation measures
  • Ensuring all departmental equipment is serviced as per AMC to meet safety standards
  • Implemented strategies, policies, and standards as per the directive of the Property Manager
  • Active participation in budget preparation for the housekeeping department and overall targets
  • Assessing and implementing cost control measures continuously
  • Motivating subordinates and inspecting assigned areas to meet and exceed company and guest satisfaction
  • Develop an operational schedule aligned with business strategy and leads to its execution
  • Communicating clear and consistent messages to the team regarding operational goals to get desired results
  • Implementing and maintaining cleaning, hygiene, safety, and security standards
  • Identifying operational challenges and facilitating the development of solutions to prevent recurrence
  • Proactive liaison with other departments and suppliers
  • Maintaining efficient customer relations and obtaining feedback
  • Responding immediately to problems and correspondence.

YAS VICEROY, W) HOTEL, Dhabi, Island

SR.HOUSEKEEPING SUPERVISOR
11.2012 - 07.2018

Job overview

  • Handling full housekeeping operation of the day with 6 supervisors and 40 team members
  • Responsible for snagging of guest rooms and public areas after project completion or VIP arrivals
  • Inspecting work done by Night Shift and taking hand over
  • Assigning tasks to the public area team and ensuring supervisors and guest room team members' work is efficiently divided
  • Conducting daily briefings and taking staff training sessions
  • Coordinating with all departments to give hassle-free rooms to VIP guests as per their preferences
  • Continuously inspecting the work of Supervisors and team members to uphold the highest standards of cleaning, safety, and conduct
  • Ensuring proper maintenance of equipment, and managing impairment/replacement of damaged equipment
  • Managing a stock control and ordering system to ensure the availability of guest supplies, amenities, and chemicals to maintain costs
  • Taking and responding to guest feedback on time
  • Routine inspection of public areas like restaurants, lobbies, parking areas and recreational facilities
  • Proactively identifying opportunities for staff to learn and grow
  • And conducting mid and annual performance reviews for team members and supervisors.

Yas Viceroy Hotel Abu Dhabi

lobstarlink
01.2016 - 07.2016

GROSVENOR HOUSE, MARINA
DUBAI

HOUSEKEEPING SUPERVISOR
11.2007 - 11.2012

Job overview

  • Managing a team of 6 to 8 members as per assigned section/floors
  • Prepared assignments for team members and assigned deep cleaning tasks
  • Printed supervisors' daily reports
  • Through routine inspection ensured the standard of cleanliness, hygiene and tidiness in guestrooms/corridors/ banquet halls/ public washrooms are maintained
  • Communicating and interacting with guests to take their feedback and create memorable experiences for them
  • Ensuring the upkeep of vacant rooms
  • Maintaining storerooms, janitor rooms and trolleys in an orderly manner
  • Reporting and following up on maintenance tasks and PPM rooms
  • Reporting and filing of Lost and found items
  • Conducting briefings and staff training sessions
  • Supporting desk coordinator in documentation/filing/store ordering
  • Conducting periodic cleaning tasks like upholstery cleaning, carpet shampooing, deep cleaning, mattress turning, etc.

LOTUS BOUTIQUE HOTEL
DUBAI

ROOM ATTENDANT
10.2005 - 10.2007

Job overview

  • Established a team of housekeeping staff that increased room cleanliness and reduced customer complaints by 30%
  • Responsible for cleanliness of 14 guestrooms per day as per standard and guidance of HK management
  • Complete all daily tasks like guest rooms cleaning, corridor vacuuming, dusting, mopping, setting up trolleys, and arranging and restocking janitor rooms as per standards
  • Following the Lost and found procedure as well as the code of conduct
  • Reporting maintenance while cleaning in guest rooms or public areas
  • Ensuring proper safekeeping and usage of housekeeping equipment.

JW MARRIOTT DUBAI
DUBAI

HOUSEKEEPING ATTENDANT
07.2003 - 08.2005

Job overview

  • Responsible for cleanliness of 14 guestrooms per day as per standard and guidance of HK management
  • Complete all daily tasks like guest room cleaning, corridor vacuuming, dusting, mopping, setting up trollies, and arranging and restocking janitor rooms as per standards
  • Following the Lost and found procedure as well as the code of conduct
  • Reporting maintenance while cleaning in guest rooms or public areas
  • Ensuring proper safekeeping and usage of housekeeping equipment.

Education

Mahendra Ratna

Bachelors degree
07.2003

Skills

  • Critical thinking and problem solving
  • Creativity
  • Decision Making
  • Microsoft Excel
  • Adaptability
  • Microsoft Office
  • Conflict Resolution
  • Leadership and Teamwork
  • Teamwork
  • Problem Solving
  • Leadership Skills
  • Time Management
  • Ability to Multitask
  • Effective Time Management
  • Fast Learner
  • Communication
  • Ability to Work Under Pressure
  • Communication Skills
  • Ability to Work in a Team
  • Customer Service
  • Computer Skills
  • Opera
  • QMS, FSI, Task Management
  • Maintaining Swimming Pool

Additional Information

  • ACHARYA
  • Extra-curricular activities , Employement Certifigate at Lotus Hotel , Dubai, Received Below awards: Employee of the Month -2006 June Employee of the Year -2006 Apprication and Service Complected Certifigate at Grosvenor House Dubai Marina , Dubai 11/2007—11/2012 The employee of the Month Lotus Hotel Deira Dubai on 2006 March he Employee of the year 2006 October Lotus Hotel Dubai Grammy Award 2008 Grosvenor House Dubai The employee of f the month of 2010 Grosvenor House Dubai Marina Best Newcomer Award Yas Viceroy Hotel Abu Dhabi U.A.E 2013 January Long Stay Award Received- Yas Viceroy Hotel in 2017 November Service Completed Certificate Lotus Hotel -Received October 2007 Service Completed Certificate Grosvenor House & Le-Royal Meridian Beach Resorts and Spa Dubai by Starwood -Received -in November 2012 Service Completed Yas Viceroy Hotel & W Hotel -4th July 2018 The Prime Minister of Japan Visited the Presidential Palace Abu Dhabi -on 13th January 2020 Received Sailed of Appreciation Awards received at the Presidential Palace during the Country State Leadership Visit.

Languages

English
Fluent

Accomplishments

  • Implemented quality of service and success target LQA audit
  • Supervised team responsible for executing well on projects, leading to increased 100% revenue.

Certification

  • 10/2005—10/2007
    Received Below awards:
    Employee of the Month -2006 June
    Employee of the Year -2006
    Appreciation and Service Completed
  • The employee of the Month Lotus Hotel Deira Dubai on 2006 March
    he Employee of the year 2006 October Lotus Hotel Dubai
    Grammy Award 2008 Grosvenor House Dubai
  • The employee of f the month of 2010 Grosvenor House Dubai Marina
  • Best Newcomer Award Yas Viceroy Hotel Abu Dhabi U.A.E 2013
    January
  • Long Stay Award Received- Yas Viceroy Hotel in 2017 November
    Service Completed Certificate Lotus Hotel -Received October 2007
    Service Completed Certificate Grosvenor House & Le-Royal Meridian
    Beach Resorts and Spa Dubai by Starwood -Received -in November
    2012
  • Service Completed Yas Viceroy Hotel & W Hotel -4th July 2018 The
    The Prime Minister of Japan Visited the Presidential
    Palace Abu Dhabi -on 13th January 2020
    Received Sailed of Appreciation Awards received at the Presidential
    Palace during the Country State Leadership Visit.
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Timeline

Housekeeping manager

Nehal Hotel
01.2024 - Current

Villa Manager

Private Luxury Villa (IFZA)
07.2023 - 11.2023

ASSITANT HOUSEKEEPING MANAGER

SHEIKH ZAYED GRAND MOSQUE
01.2023 - 07.2023

SENIOR HOUSEKEEPING SUPERVISOR

FAIRMOUNT BAB AL BAHIR HOTEL FIVE STAR LUXURY BRAND BY ACCOR GROUP
05.2022 - 12.2022

PROPERTY & SITE SUPERVISOR

PRESIDENTIAL PALACE, BY SINYAR HOSPITALITY L.L.C
07.2018 - 04.2022

lobstarlink

Yas Viceroy Hotel Abu Dhabi
01.2016 - 07.2016

SR.HOUSEKEEPING SUPERVISOR

YAS VICEROY, W) HOTEL, Dhabi, Island
11.2012 - 07.2018

HOUSEKEEPING SUPERVISOR

GROSVENOR HOUSE, MARINA
11.2007 - 11.2012

ROOM ATTENDANT

LOTUS BOUTIQUE HOTEL
10.2005 - 10.2007

HOUSEKEEPING ATTENDANT

JW MARRIOTT DUBAI
07.2003 - 08.2005

Mahendra Ratna

Bachelors degree

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