Ramesh Murugan
Product Owner
Dubai
Summary
Results-Driven Product Owner | 13+ Years in Banking & Insurance Technology
Specializing in digital transformation, Business process Reengineering (BPR), Business excellence and Automation to drive operational excellence and regulatory compliance. Delivered customer-centric solutions, including end-to-end process automation using (BPM/RPA/DMS/AI), Solution design, change management, project delivery, product management, production support, system upgrades, security, stakeholder & vendor management.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Product Manager
Sukoon Insurance
Dubai
12.2019 - Current
- Implemented motor claims process automation using Newgen ECM suite, Middleware, and third-party systems, reducing processing time and improving accuracy. Designed and deployed end-to-end automation solutions, integrating multiple systems to streamline claims processing and enhance customer experience.
- Implemented Document Management System (DMS) for Non-Motor claims and HR teams, centralizing document storage, improving retrieval efficiency, and ensuring compliance with regulatory standards.
- Exposed Motor claims process as an API, enabling customers to register claims and check status via the mobile app, resulting in increase in customer satisfaction.
- Implemented Azure Form Recognizer OCR to extract content from customer claim documents, reducing manual data entry efforts and improving processing speed.
- Implemented Dunning letter automation and Travel insurance policy issuance automation using RPA(Automation Anywhere), reducing manual effort and improving turnaround time.
- Led the rebranding initiative from Oman Insurance to Sukoon Insurance, including the redesign of all customer and internal portals with new themes, ensuring a consistent and modern user experience aligned with the new brand identity.
- Implemented regulatory requirements proposed by the Central Bank, ensuring compliance with industry standards, data privacy laws, and governance frameworks.
- Conducted requirement gathering sessions with stakeholders to understand business needs, define project scope, and prioritize features for delivery.
- Led solution design reviews to ensure alignment with business goals, technical feasibility, and scalability of proposed solutions.
- Managed end-to-end testing processes, including System Integration Testing (SIT) and User Acceptance Testing (UAT), Performance Testing (PT) to validate system functionality and ensure high-quality deliverables.
- Oversaw Go-Live activities, including cutover planning, post-deployment support, and hyper-care, ensuring smooth transitions and minimal disruption to operations.
- Provided production support for automated processes, resolving issues within SLA timelines and maintaining 100% system uptime.
- Conducted InfoSec reviews on all new solutions and changes to ensure compliance with company information security policies and regulatory requirements, mitigating risks and safeguarding sensitive data.
- Performed cost estimation for proposed changes by revising requirements and solution designs, ensuring alignment with budget constraints and business objectives.
- Managed financials for resources allocation under my team, including budgeting, forecasting, and cost optimization, ensuring efficient utilization of resources and adherence to financial targets.
- Planned and executed upgrades for RPA and BPM products approaching End of Server (EOS) or End of Life (EOL) as part of the product roadmap, ensuring seamless transitions and minimal disruption to operations.
Senior Automation Engineer
Deem Finance
Dubai
03.2019 - 12.2019
- Design and Development of end-to-end workflow on this Business Process implementation at Service requests like (Loan Disbursal, Welcome letter generation, DDA closure, VAT and WPS invoice generation, Repayment schedule generation processes).
- Involved in process understanding and Process flow automation design and Physical Architecture Design, Functional Requirement Design, Extraction and Loading Strategy, Load Testing Strategy, Designing Unit Test Plan Format.
- Designed user interface using form designer and customized screens are developed using Appian interfaces and responsive design framework as per business request.
- Managed end-to-end testing processes, including System Integration Testing (SIT) and User Acceptance Testing (UAT), to validate system functionality and ensure high-quality deliverables.
- Oversaw Go-Live activities, including cutover planning, post-deployment support, and hyper-care, ensuring smooth transitions and minimal disruption to operations.
- Provided production support for automated processes, resolving issues within SLA timelines and maintaining 100% system uptime.
System Analyst - BPM
RAKBANK
Dubai
10.2014 - 03.2019
- Software’s: Java, Spring Batch, Servlets, SQL Server 2008, OmniFlow 9.0, OmniDocs 9.0, OmniScan 2.0, JSP, JMS, IBM WebSphere 8.5, XSD, JAXB SAOP web service.
- Design and Development of end-to-end workflow on this Business Process implementation at Service requests like (Credit Card Request, Debit Card Request, Balance Transfer, Card Blocking, Cash Back Redemption processes).
- Involved Logical and Physical Architecture Design, Functional Requirement Design, Extraction and Loading Strategy, Load Testing Strategy, Designing Unit Test Plan Format.
- Involved in IBM message broker development
- Developed custom Java utilities to process the tasks residing in one work step to another based on the data file given by the channels.
Software Engineer
Newgen Software Inc
Chennai
06.2011 - 09.2014
- Software’s: Java, JSP, Servlets, SQL Server 2005, JBoss 4.0.2, OmniFlow 9.0, OmniDocs 9.0, OmniScan 2.0, JBoss
- Project Description: The Project deals with semi-automating the Work flow process of Accounts Payable for UBS, EWB, Jetstar and BOI. Have implemented Newgen BPM/DMS implementations to multiple clients. Responsible for development and support.
Education
Bachelor of Science - Computer Engineering Technology
Hindustan College of Engg
Chennai, TN 08.2007 - 05.2011
Skills
Business Process, Digital Transformation
BPM tools- Newgen, Appian
RPA - UiPath, Automation Anywhere, Blue Prism
AI, DMS, Doc Scanning
Java, Webservices, Spring, Middleware
Product Management, Change Management
Certification
Automation Anywhere Certified Advanced RPA Professional (Automation 360)
Timeline
Automation Anywhere Certified Advanced RPA Professional (Automation 360)
09-2024
Senior Product Manager
Sukoon Insurance
12.2019 - Current
Senior Automation Engineer
Deem Finance
03.2019 - 12.2019
UIPath Developer foundation training (RPA)
09-2018
System Analyst - BPM
RAKBANK
10.2014 - 03.2019
Software Engineer
Newgen Software Inc
06.2011 - 09.2014
Bachelor of Science - Computer Engineering Technology
Hindustan College of Engg
08.2007 - 05.2011
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