RAMESH SANTHANAM
Dubai,United Arab Emirates
Summary
Experienced professional with a strong background in utilising POWER BI for business intelligence and dashboard creation. Proficient in Microsoft Office Suite, including Excel, Access, Visio, Word, Outlook, and PowerPoint. Skilled in A/S 400 IBM Mainframe operational software and Oracle Transport Management (OTM) / FUSION. Demonstrates exceptional leadership skills, operational support capabilities, and logistical planning expertise. Seasoned professional with focus on management and leadership. Bring to role significant experience in staff training and development, streamlining processes and fostering positive work environments. Unique skills lie in problem-solving, team motivation and strategic planning.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work history
Assistant Manager – Business Process
Transworld Logistics FZE
Dubai
05.2023 - Current
- Review Standardize the business process across all entities by documenting their process flow
- Standard operating procedures and Activity Analysis for Logistics, Warehouse and Finance processes
- Document the process flows in Microsoft Visio as per BPMN, Business Process Model and Notation, and capture the interconnecting processes across various functions
- Implement changes for the Gaps Identified and suggest possible solutions to eradicate the gaps
- Revisit the SOP procedures for every half year and document the changes in the processes due to introduction of new systems and procedures
- Review the Activity Analysis for Logistics, Warehouse and Finance processes with activities performed, Activity time, System application used, and its respective volumes for every half year to gauge the headcount vs volume effort.
Super User / Country Focal Organization Performance & Systems
DSV Logistics
Dubai
03.2015 - 05.2023
- Skilled in achieving efficiencies and increasing revenue through Data analysis, employing root cause analysis to identify issues and develop process improvements
- A Single point of contact for all System issues, Reporting and KPI Performance Management for Dubai
- Identify the Customer needs and Design reports from the system that would help to arrive at Strategic Decisions to improve the Profitability
- Standardize the reporting based on Tonnage, TEUs, Shipment count, Lane pairs, Carriers basis which the High/low performing areas can be identified
- Conduct system training is for all new entrants and Refresher training based on training's need assessment
- Train and coach the users for all System Enhancements & Releases, which would help them to execute their job in optimal way
- Set up Customer SOP instructions in the system so that it acts as a reference guide for the operations and avoid manual maintenance of customer specifications
- Measure the Branch performance in terms of key Milestone updates, Speed of Invoicing, Invoice Accuracy, Pre Alert Compliance
- Handle the country Disputes between the network stations and resolve them.
Senior Process Leader
Agility Global Integrated Logistics
Chennai
07.2010 - 03.2015
- Handled a team of 20, supporting various functions like Operational Job Booking, Integrated Supply Chain Solutions, Tender Management & Regional Sales Reporting
- Handled ‘Winning formula Trending” report which is a measure of productivity, yield and contribution per person to drive the Organizational Performance at all branches in Agility
- Prepare Presentations for Sales Leaders in Asia Pacific Region to review the financial performance of GIL-25 Global accounts
- Regional Strategic Accounts and, thereby facilitate decisions to improve the sales performance
- Developed macros that eradicated the major customer complaints and brought in continuous improvement that lead to savings of 2 hrs of the branch working time.
Senior Executive – EMR Operations
Maersk India Private Ltd
Mumbai
05.2005 - 06.2010
- Accountable for ensuring all repair shops (Owned & Sub-Contracted) adhere to Maersk Inspection and repair criteria (MCIC & MRIC); Monitor containers are repaired as per the Standards of Maersk
- Maintain sufficient supply of Proper Tools in All Shops in India; Ensure estimates are attended within the agreed timelines Monitor NIL longstanding MTY Units for not more than 60 days; closely watch the area of EMR, ensure boxes assigned to Area EMR do not remain unapproved/ unattended
- Ensure Reefer and Dry Bookings are not lost due to want of PTI / Repairs
- Make sure that no containers are returned from Shipper due to inappropriate container or damages; see warranty procedures of Reefer parts are being adhered.
Engineer – Planning & Purchase
Autocap Industries
Chennai
10.2003 - 04.2005
- Responsible for Production planning, purchase, Quality Inspection of materials for production.
Education
Post Graduate Diploma in Business Administration – Operations -
04.2005 - 04.2007
Bachelor of Mechanical Engineering - undefined
04.1999 - 04.2003
Skills
- POWER BI – Microsoft Business Intelligence Tool for Dashboards
- Microsoft Office (Excel, Access, Visio, Word, Outlook, Power Point)
- A/S 400 IBM Mainframe (CONTROL- Operational Software)
- Oracle Transport Management (OTM) / FUSION
- Leadership skills
- Operational support
- Logistical planning
Languages
English
Tamil
Hindi
Malayalam
UAE Driving Licence
UAE, 63679833, 07/27/2029
Personal Information
Passport Number: M6704942
Timeline
Assistant Manager – Business Process
Transworld Logistics FZE
05.2023 - Current
Super User / Country Focal Organization Performance & Systems
DSV Logistics
03.2015 - 05.2023
Senior Process Leader
Agility Global Integrated Logistics
07.2010 - 03.2015
Senior Executive – EMR Operations
Maersk India Private Ltd
05.2005 - 06.2010
Post Graduate Diploma in Business Administration – Operations -
04.2005 - 04.2007
Engineer – Planning & Purchase
Autocap Industries
10.2003 - 04.2005
Bachelor of Mechanical Engineering - undefined
04.1999 - 04.2003
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