Ramesh Singh
Delhi,India
Summary
Knowledgeable management professional with a background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences, guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes. Accomplished professional with a proven track record in closing significant corporate deals with renowned companies such as Amex, Bechtel, PWC, India Bulls, American Express, Sony, Samsung, Deloitte, and Li & Fung. Expertise in generating additional revenue through outdoor catering and corporate takeaway sales. Successfully managed high-profile events including Rangla Punjab and Palate Food festival. Adept at building strong relationships with corporate clients to maximise catering and event orders during festival seasons.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work history
Senior Restaurant Manager
Hoy Punjab
Dubai
09.2024 - 04.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
Senior Restaurant Manager
Lite Bite Foods
Pune
08.2022 - 08.2024
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Oversaw daily operations to achieve high productivity levels.
Hotel Manager
Hotel EspaceS
Kindu
03.2021 - 01.2022
- Company Overview: Kindu, Democratic Republic of Congo
- Kindu, Democratic Republic of Congo
- Initiated loyalty rewards scheme, boosted repeat bookings.
- Prioritised guests' needs, elevated overall satisfaction levels.
- Tailored guest experiences according to individual preferences creating unique stays.
- Led team to deliver exceptional customer service for enhanced reputation.
- Organised successful corporate events with meticulous attention to detail.
- Implemented energy-saving measures for environmental sustainability.
- Developed comprehensive staff training programmes for improved efficiency.
- Maintained compliance with health and safety regulations within the premises.
Restaurant Manager
Signature by Sanjeev Kapoor
Abu Dhabi
06.2019 - 03.2020
- Company Overview: Abu Dhabi
- Abu Dhabi
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Ensured compliance to health and safety regulations for safe dining environment.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Streamlined staff rotas to optimise efficiency.
- Coordinated events and parties to increase restaurant revenue.
Restaurant Manager
Punjab Grill
11.2009 - 05.2019
- Company Overview: a fine dining restaurant
- A fine dining restaurant
- Coordinated events and parties to increase restaurant revenue.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Ensured compliance to health and safety regulations for safe dining environment.
- Managed daily operations for smooth restaurant functioning.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Trained new team members, enhanced service quality.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Streamlined staff rotas to optimise efficiency.
Sr. Captain
Flamingo Restaurant
07.2008 - 01.2009
- Briefed team before each shift about any changes or updates, fostering effective communication.
- Maintained a clean, safe environment for customers and staff through regular inspections of dining area.
- Promoted positive team morale through leading by example and maintaining open communication channels.
- Regularly liaised with kitchen staff to update menu knowledge, resulting in better customer service.
- Upheld high standards of food hygiene and safety within the restaurant at all times.
- Trained new hires in standard operating procedures for higher work efficiency.
- Streamlined customer experience with efficient table arrangements during peak hours.
- Handled guest complaints professionally to ensure repeat business and maintain brand reputation.
Sr. Captain
Ramble Restaurant
New Delhi
07.2007 - 04.2008
- Company Overview: New Delhi
- New Delhi
- Handled cash transactions accurately, maintaining financial integrity of the establishment.
- Ensured timely food service, impressing guests with efficiency.
- Trained new waiting staff for improved performance and quality of service.
- Enhanced customer satisfaction by providing exceptional table service.
- Conducted inventory checks, ensuring sufficient stock levels at all times.
- Assisted in menu development to enhance culinary variety and appeal.
- Resolved customer complaints promptly, restoring client confidence in our services.
Captain
Nawab Authentic Moghul Restaurant
03.2005 - 04.2007
- Company Overview: Malaysia
- Malaysia
- Maintained clean and organised restaurant environment for optimal dining experience.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Trained new staff members, promoting consistent service standards across the team.
- Managed staff rota to ensure adequate coverage during peak hours.
- Streamlined table turnover processes, enhancing operational efficiency.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Increased customer satisfaction by delivering prompt, courteous service.
Opening Team Member
Flamingo Restaurant and Bar
New Delhi
05.2003 - 01.2005
- Company Overview: New Delhi
- New Delhi
- Organised staff rota to ensure smooth operation of duties.
- Improved team communication by organising weekly meetings.
- Optimised inventory control for streamlined operations.
- Maintained high standards of food hygiene, securing customer trust.
- Assisted in stock take, maintaining sufficient inventory at all times.
Sr. Steward
Zila Kabab
01.2002 - 12.2003
- Adapted quickly to changing menus and daily specials seamlessly.
- Contributed proactively to team tasks during peak hours, reducing customer waiting time considerably.
- Fostered a warm and inviting atmosphere with excellent communication skills.
- Managed food and drink orders promptly, ensuring timely delivery to tables.
Steward
Tourist-Deluxe
06.2000 - 05.2001
- Promoted from junior steward due to dedication and excellent work performance.
- Served customers courteously whilst maintaining a calm demeanour under pressure.
- Attended weekly meetings for alignment with restaurant objectives and strategies.
- Observed punctuality diligently, contributing positively to the team's efficiency.
Trainee Steward
Hotel InterContinental
New Delhi
11.1999 - 05.2000
- Company Overview: New Delhi & Hotel Grand Place (Shri Nagar)
- Due to a training period working with Butchery, Cold Kitchen, Bakery, Room Service, House Keeping, Coffee Shop, Banquet, Mini Bar, Bar, or in the Service Bar.
- New Delhi & Hotel Grand Place (Shri Nagar)
Education
Diploma - food and beverage service
Delhi Institute of Hotel Management
India 01.1998 - 01.1999
HSC - undefined
CBSE
Matriculation - undefined
CBSE Board School
Skills
- Closed various corporate deals with Amex, Bechtel, PWC, India Bulls, American Express, Sony, Samsung, Deloitte, Li & Fung, and many more
- Produce extra revenue from the Outdoor catering and corporate takeaway sales
- Closed various events like Rangla Punjab, Palate Food festival and many other events
- Building strong relationships with the various corporate clients to get maximum corporate caterings and corporate events orders in festival seasons
Languages
English
Upper intermediate
Hindi
Native
Custom
D-4/13, Dayalpur, Delhi, Delhi, 110094
Personal Information
- Passport Number: Z6124978
- Date of birth: 01/02/80
Timeline
Senior Restaurant Manager
Hoy Punjab
09.2024 - 04.2025
Senior Restaurant Manager
Lite Bite Foods
08.2022 - 08.2024
Hotel Manager
Hotel EspaceS
03.2021 - 01.2022
Restaurant Manager
Signature by Sanjeev Kapoor
06.2019 - 03.2020
Restaurant Manager
Punjab Grill
11.2009 - 05.2019
Sr. Captain
Flamingo Restaurant
07.2008 - 01.2009
Sr. Captain
Ramble Restaurant
07.2007 - 04.2008
Captain
Nawab Authentic Moghul Restaurant
03.2005 - 04.2007
Opening Team Member
Flamingo Restaurant and Bar
05.2003 - 01.2005
Sr. Steward
Zila Kabab
01.2002 - 12.2003
Steward
Tourist-Deluxe
06.2000 - 05.2001
Trainee Steward
Hotel InterContinental
11.1999 - 05.2000
Diploma - food and beverage service
Delhi Institute of Hotel Management
01.1998 - 01.1999
HSC - undefined
CBSE
Matriculation - undefined
CBSE Board School
Similar Profiles
Alexander OrtegonAlexander Ortegon
Sales Operations Manager at Emprende HoySales Operations Manager at Emprende Hoy
LAUREN BENTERLAUREN BENTER
Private Nanny at Stewart Family & Hoy FamilyPrivate Nanny at Stewart Family & Hoy Family
Nicole Andrea BayonaNicole Andrea Bayona
Editor & Content Creator at Finlandia HoyEditor & Content Creator at Finlandia Hoy
GAGAN GHAIGAGAN GHAI
Senior project manager at HCL TechnologiesSenior project manager at HCL Technologies
Ajay SahniAjay Sahni
Senior Manager at Genpact India Private LimitedSenior Manager at Genpact India Private Limited