RAMESH BAHADUR MAGAR
OKHALDHUNGA,NEPAL
Summary
Dedicated professional with expertise in hotel services, specialising in room service delivery and booking system management. Demonstrates excellent communication skills and proficiency in check-in assistance, ensuring a seamless guest experience. Committed to disability awareness training and efficient mail processing, aiming to enhance operational efficiency within the hospitality industry.
Friendly and approachable with proven ability to communicate clearly and resolve issues promptly. Demonstrated skills in customer service and interpersonal communication, ensuring positive experiences for all guests. Committed to enhancing guest satisfaction and operational efficiency in Bellman role.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Security guard
Apex Professional Security (The First Collection)
Dubai, United Arab Emirate
02.2022 - Current
- Trained new staff on security protocols for improved team performance.
- Utilised conflict resolution skills to defuse potentially volatile situations effectively.
- Responded to emergencies with swift action, prioritising safety of personnel.
- Managed access control systems to prevent unauthorised entry into premises.
- Reported any suspicious behaviour promptly to the management team.
- Identified potential threats by conducting thorough risk assessments.
- Recorded all security breaches for future reference and analysis.
- Conducted daily equipment checks to ensure operational readiness.
- Closely observed CCTV surveillance systems to monitor movement of goods and other personnel.
- Collaborated with law enforcement agencies to report unusual incidents.
Bell attendant
Hiton Hotel Nepal
Dubai, Nepal
01.2021 - 12.2021
- Ensured safe storage of guest belongings through careful oversight of luggage room operations.
- Offered directions and advice on local attractions, improving guest holiday experiences.
- Managed transport arrangements for guests, resulting in hassle-free travel experiences.
- Delivered superior customer service, resulting in positive feedback from hotel guests.
- Provided local area information to guests, facilitating a more enjoyable stay.
- Assisted with luggage transportation to improve guest comfort and satisfaction.
- Enhanced guest experience by providing prompt and reliable bell services.
- Manned doors at entrance and exit points during peak hours ensuring efficient traffic flow.
- Maintained clean and organised lobby area to ensure a welcoming environment for guests.
- Assisted guests with loading and unloading of luggage from vehicles.
- Welcomed guests in friendly, professional manner.
Education
High School - Education
Shree kalika higer secondary school
Nepal 04.2011 - 05.2013
Skills
- Knowledge of hotel services
- Room service delivery
- Disability awareness training
- Luggage handling
- Lobby maintenance
- Local directions
- Excellent communication
- Awareness of confidentiality policies
- Resilient nature
Languages
Nepali
Proficient (C2)
English
Advanced (C1)
Hindi
Proficient (C2)
Affiliations
- listing music
- playing game
Timeline
Security guard
Apex Professional Security (The First Collection)
02.2022 - Current
Bell attendant
Hiton Hotel Nepal
01.2021 - 12.2021
High School - Education
Shree kalika higer secondary school
04.2011 - 05.2013