Summary
Overview
Work History
Education
Skills
Awards & Achievements
Timeline
Generic

Ramesh Reddy Jakka

Dubai

Summary

Experienced SRE & Observability Architect with strong expertise in full-stack observability, application performance, and infrastructure monitoring. Currently, heading the Observability team at e& UAE, with hands-on experience in AppDynamics, Splunk, Dynatrace, MicroFocus OBM, and Microsoft SCOM.

Proficient in cloud-native monitoring (Kubernetes, Docker, OpenShift) and Java-based microservices (Spring Boot). Skilled in implementing SRE practices, building business-centric dashboards, and driving reliability through automation and deep monitoring insights.

Previously contributed to global tech leaders like Motorola, Nokia, and IBM.

Overview

19
19
years of professional experience

Work History

Expert Solution Architect

E& (Etisalat UAE)
10.2019 - Current
  • Implementation of On-Prem setup of Splunk Appdynamics (HA Controller with 10 nodes ESC)
  • Implementation of Splunk Enterprise for Log Analytics and in-context correlation of AppDynamics APM with logs in Splunk.
  • Involved in the design and implementation of APM Solution for e& IT ECO-SYSTEMs (Digital Apps, Consumer & Business Portals, Provisioning Applications, Middleware Systems and other Digital Channels)
  • Implemented advanced use-cases with business dashboards using Appdynamics BIQ Features and Analytics.
  • Integrated APM with Centralized Fault & Performance Management Systems.
  • Instrumented the applications developed with Java, NodeJS, .NET, PHP Technologies.

Sr. Solution Architect

E& (Etisalat UAE)
03.2016 - 11.2019
  • Design, Implementation & Customization for IT Infrastructure Monitoring solution using Micro-focus OBM.
  • Implemented complex monitoring and service management solutions which helped to prevent major IT outages, reduced downtime on Service Availability, IT Enterprise Applications, Servers and Network devices.
  • Designed and developed customized management packs to support for monitoring of contemporary technologies like OpenShift, MongoDB, etc.
  • Developed several operations connectors to integrate with south bound applications like Appdynamics, MySQL Enterprise Monitor, Prometheus, Microfocus NNMi, Intelligent Networks etc.
  • Customized System & Oracle Management packs to support the missing monitoring policies in COTS Management Packs.

Solution Architect

IBM
01.2014 - 02.2016
  • Worked with customers or prospective customers to propose & implement the OSS solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive OSS solution.
  • Involved in customer implementations by taking the technical responsibility for all new element integrations in the fault and performance management solution.
  • Lead team of 10 and owned all the technical responsibility and deliverables.
  • Involved in the development of Technology Packs to support new element integrations for Fault and Performance Monitoring.
  • Involved in the code reviews and Technical support to the development team.

Lead Engineer

Alcatel-Lucent India Pvt Ltd
07.2011 - 01.2014
  • Involved in the design & development in the Fulfillment and LNI solution using Comptel Fulfillment Suite for Chorus, New Zealand.
  • Involved in the requirement analysis, design analysis and architectural reviews in Astro Workflow Automation Solution for Telifonica, Spain.
  • Involved in the implementation of TNPM Solution and developed several technology packs for E-Plus, Gernany. And provided the trainings on the solution to the operations team onsite.

Sr. Software Engineer

Motorola India Pvt Ltd
07.2006 - 06.2011
  • Subject Matter Expert in the product of Motorola LTE NMS Performance Manager
  • Led software development of the product as subject matter expert and primary point-of-contact for project management staff.
  • Worked with project managers, developers & quality assurance teams to resolve technical issues.
  • Involved the development of usability features across the product.

Education

Master of Science - Embedded Systems

Manipal Institute of Technology
Manipal, India
03.2007

Skills

Programming: Java, Perl, Python

Technologies: Springboot, Microservices, SOAP/REST APIs, Kafka Streaming, ElasticSearch, SQL & NOSQL

Containerization: Openshift, Kubernetes, Docker

Cloud Technologies: Azure, AWS

DevOps: Jenkins Pipeline, CI/CD, Git/Bit bucket, Maven

Tools & Frameworks: Appdynamics, Dynatrace, NewRelic, OpenText OBM Suite, IBM Tivoli Netcool Suite, Cognos Reporting, UIPath (RPA)

Databases: Oracle, MySQL, SQL Server, MongoDB

WebServers: Weblogic, JBOSS, Tomcat

Awards & Achievements

  • Several “Excellence awards” in Etisalat for excellent performance every year.
  • “Among the Top Performers of the year 2014-15” in IBM for Outstanding performance.
  • Received “On the Spot Recognition – Night Out Award” from Alcatel-Lucent India for outstanding performance towards PPMS project (EPLUS Germany).
  • Won the prestigious “Motorola Bravo” awards twice.

Timeline

Expert Solution Architect

E& (Etisalat UAE)
10.2019 - Current

Sr. Solution Architect

E& (Etisalat UAE)
03.2016 - 11.2019

Solution Architect

IBM
01.2014 - 02.2016

Lead Engineer

Alcatel-Lucent India Pvt Ltd
07.2011 - 01.2014

Sr. Software Engineer

Motorola India Pvt Ltd
07.2006 - 06.2011

Master of Science - Embedded Systems

Manipal Institute of Technology

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