Summary
Overview
Work History
Education
Skills
Dates
Customsection
References
Timeline
Generic

Rami Alia

Abu Dhabi

Summary

Experienced Team Leader Client Service bringing 22 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

21
21
years of professional experience

Work History

Client Services Team Leader

Cartier
04.2016 - Current
  • Ensured timely execution of projects by maintaining open lines of communication between the team members and relevant stakeholders involved in project completion.
  • Promoted a positive work culture within the team, leading to increased employee engagement and improved morale.
  • Collaborated with other departments to ensure seamless delivery of services, improving the overall client experience.
  • Conducted regular performance reviews for each team member, recognizing achievements while addressing areas of concern constructively.
  • Maintained up-to-date knowledge of industry trends and best practices, sharing insights with the team for continuous improvement efforts.
  • Developed and maintained comprehensive reporting systems to track team performance and provide actionable insights for continuous improvement.
  • Developed strong relationships with clients through effective communication and tailored support, fostering long-lasting partnerships.
  • Implemented new training programs for team members to enhance their skills and enable them to provide exceptional service consistently.

Assistant Front Office Manager

Movenpick Hotel
06.2014 - 03.2016
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
  • Ensured accurate billing procedures were followed consistently by front desk staff members.
  • Drafted employee work schedules to fill coverage gaps.
  • Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
  • Contributed towards achieving budgetary targets set by senior management through effective cost control measures.

Client Service Manager

Rotana Hotels
09.2008 - 06.2014
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.

Reception Supervisor

Regency Park Bloudan
06.2003 - 05.2007

Education

High School Diploma -

Hotel And Tourism Training Academy
Damascus
09.2002

Skills

  • Collaboration and Teamwork
  • Team motivation
  • Effective Delegation
  • Innovation and Creativity
  • Training and mentoring

Dates

04/2016, Present

Customsection

Experienced Client Service Leader bringing more than18 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

References

References available on request.

Timeline

Client Services Team Leader

Cartier
04.2016 - Current

Assistant Front Office Manager

Movenpick Hotel
06.2014 - 03.2016

Client Service Manager

Rotana Hotels
09.2008 - 06.2014

Reception Supervisor

Regency Park Bloudan
06.2003 - 05.2007

High School Diploma -

Hotel And Tourism Training Academy

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Rami Alia