Rami H Baker

• Prospect new customers Build orders and place them in the loom.
• High customer satisfaction index.
• Follow up with customers and seek new referrals. Prepare finance documents. Prepare hand-over documents. Well, orientation on the vehicle and usage.
• Offer customers test drives to create and increase customer's passion to make a deal.
• Attend sales meetings. Invite customers to any new event to trigger new potential sales.
• Increased revenue through upselling and consistent contract renewals.
• Identified prospect needs and offered appropriate products and services.
• Leveraged skills in industry networking and business relationship-building to develop profitable client base.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

· Making appointments, processing repair orders, quotes, and invoices

· Providing customer support via phone and face-to-face at dealership

· Qualifying customer problems and logging them for technicians to review.

· Ensuring customer approval for all remedial work to be carried out.

Ensuring customer approval for all remedial work to be

· Promoting range of vehicle parts and accessories

· Internal coordination of service work to adhere to commitments made to customers.

· Estimating costs and time for work to be carried out and maintaining customer contact to ensure smooth delivery of vehicle.

· Advise customers about necessary service for routine.

· Maintenance and help identify mechanical problem by questioning Customer or doing visual inspection or road test.

· Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.

· Prepare repair order showing time, cost, and labor estimates for service.

· Write brief description of problem on repair order to help mechanic locate problem.

Customer or doing visual inspection or road test.

· Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.

· Prepare repair order showing time, cost, and labor estimates for service.

· Write brief description of problem on repair order to help mechanic locate problem.

• Advise customers about necessary service for routine
• Maintenance and help identify mechanical problem by questioning
• Customer or doing visual inspection or road test
• Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs
• Prepare repair order showing time, cost, and labor estimates for service
• Write brief description of problem on repair order to help mechanic locate problem.
• Responded to customer requests with friendly, knowledgeable service and support.
• Consulted with mechanics for necessary repairs and provided cost estimates to customers.

• Explain work performed and charges to customer
• Handle customer complaints
• Writing vehicle damage repair estimates
• Repairing broken or worn mechanical components
• Maintaining repair and service records
• Installing equipment, components and systems
• Testing vehicles both before and after repair
• Repairing electrical wiring, circuits and fixtures
• Have increasingly broad knowledge of new vehicle technologies.

• Arrange display as requested by product manager / showroom manager
• Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Answer customer inquiries with regard to product specifications, pricing, and payment methods
• Set up advertising display and Calculate price discounts
• Keep record of customer information for customer call reports
• Stamp, mark, or tag prices on products as required
• Demonstrate product in accordance with procedures
• Register sales, and deliver cash to cashier on daily bases
• File all cash receipts along with product sales invoice copy
• Prepares proposals based on customer's requirements and standard technical specification
• Negotiate and finalize sales agreements and ensures timely payment of receivables
• Monitor and reports on market trends and competitor activity
• Experience certificate:
• One of top 20 ( place 11) performing service advisor in Circle of Excellence program for Award 2018 League - Mercedes-Benz
• One of top 20 ( place 18) performing service advisor in Circle of Excellence program for Award 2nd Half 2017 League - Mercedes-Benz
• Generated new leads and opportunities to maximise revenue.
• Generated Key Performance Indicator reporting to drive better performance.