Rami Kanaan

• Governance & Compliance: Establish and enforce business unit governance policies and standard operating procedures (SOPs), ensuring alignment with contractual, regulatory, and internal policy compliance.
• Operational Risk Management: Identify, assess, and mitigate operational risks across finance, HR, and technology, implementing strategies to reduce bottlenecks and operational delays.
• Process Improvement: Identify process inefficiencies and implement workflow improvements, driving continuous improvement initiatives and incorporating automation tools and industry best practices.
• Operational Audits & Reviews: Conduct regular operational audits and process documentation reviews to ensure policies are followed and processes are scalable.
• Crisis & Incident Management: Develop contingency plans for operational disruptions and lead response efforts in escalations, risk mitigation, and crisis management, ensuring business continuity.
• Cross-Team Collaboration: Facilitate cross-team problem-solving workshops and resolution frameworks to address program execution challenges and operational issues.
• Risk Monitoring & Adjustment: Monitor risk trends, assess impact on operations and resource allocation, and adjust governance models accordingly to ensure smooth program execution.
• Business Resilience: Establish and maintain best practices for crisis response and business continuity planning, ensuring rapid resolution of urgent challenges impacting the business unit.
Serve as the primary point of contact for stakeholders, including clients, team members, and senior
management.
• Communicate project status, updates, and changes to stakeholders effectively.
• Manage stakeholder expectations and address any concerns or issues that arise.
• Develop and manage project budgets, ensuring efficient use of resources.
• Monitor expenses and ensure financial compliance with organizational policies.
• Identify, assess, and mitigate project risks proactively.

• Establish the PMO role, and organization structure, hire and manage, and create a Center of Excellence in alignment with project and services governance frameworks
• Develop and monitor compliance with project processes, tools, templates, and policies as per standards of Institute (PMI) guidelines, quality standards, and company requirements.
• Seek implementation efficiencies to meet or exceed the financial expectations established at project initiation.
• Continuously evaluating and improving service delivery processes to enhance efficiency, effectiveness, and customer satisfaction.
• Managed and delivered mega projects related to, security, infrastructure, and cloud computing solutions. Responsible for planning, coordinating resources, managing timelines, ensuring effective communication
• Act as an executive member and with the CEO and VP, formulate and direct the implementation of the department-specific strategy and quality assurance in line with the company vision, mission, and corporate objectives.
• Manage the risk, issue, and change resolution process, and work with other leaders to take corrective action as needed.
• Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with the services delivered
• Provide executive leaders with the information needed to assess and decide which proposals have the highest potential value, impact, and strategic alignment.
• Implementing quality assurance processes to ensure services meet established standards and comply with regulatory requirements

• Proactively identify risks and issues on projects - leading team to develop risk management and issues management plan
• Create Project plans and assist with monitoring and tracking Cyber Security solution offerings with a focus on external and internal stakeholder congruity and other key metrics
• Responsible for matrix-managing resources from multiple LOBs and disciplines to collectively achieve the goal of the project on time and budget
• With project partners, helping to ensure the definition of project scope, requirements, and deliverables
• Developing project timeline and landmarks using appropriate tools and techniques
• Building and executing project work plans and revising them to meet changing needs and requirements
• Identifying resources needed and assigning individual responsibilities and tasks
• Running day-to-day operational aspects of a project and reviewing deliverables prepared by a team
• Effectively applying company methodology and implementing project standards
• Working on internal initiatives that help the PMO organization
• Actively manage the program, provide consistent program status, and progress against objectives
• Oversee and manage ongoing projects and serve as liaison between management, the writing team, and the client organization
• Delivering various Palo Alto security products such as Prisma Cloud, XDR, SORE, etc.
• Create Project plans and assist with monitoring and tracking cybersecurity solution offerings, focusing on external and internal stakeholders.

• Managed staff of seven Project/Vendor Managers in all stages of the Vendor Management process, including Request for Proposal, evaluation, vendor selection, negotiations, onboarding, and vendor performance scoring.
• This included building teams from GRC Risk Compliance, Legal, Finance, Business Partners, external vendors Supply Chain, and Executive levels to ensure full collaboration and approval, timely implementation, and strong return on investment.
• Wrote contracts, completed vendor evaluations, and graded vendor responses to bid requests, ensuring risks were remediated and addressed.
• We implemented an end-to-end process to satisfy OCC Consent Order - Title V requirements through collaboration with the process owner.
• She led vendor onboarding initiatives with a contracted value of over $10 million for staff augmentation, new product development, and new vendor acquisition.
• Develop strategies for the startup department.
• Manage large complex projects end to end (presales, design, execution, and closing)
• Strategized and led projects with Process Owners on project development, vendor selection, and process implementation.
• Strategy plan in building department portfolio and services for cyber security, digital, and cloud.
• Resources planning development and hiring process and questionnaire
• Process and Methodology of Execution and Project Management
• Set the overall vision and strategic plan for the Account Management organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.
• Drive customer outcomes, product adoption, and customer experience
• Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
• Reduce churn and drive new business growth through greater advocacy and reference ability

• Managing high-profile, fast-paced Cyber Security programs Governance, risk and compliance, SIEM,NDR, XDR, Xsor, ISO2700, Digital transformation and Managed Services
• Gathering project requirements from stakeholders
• Organizing user stories to prioritize customer requests
• Conducting marketing campaign reviews and gathering customer feedback
• Responsible for Sec.Apps Portfolio Management Project Business Process Study, Requirement Analysis, GAP Analysis, BMR.
• Working with Global Steering Committee, key stakeholders, and SMEs, facilitates the definition of project scope, goals, and deliverables for an assigned project or initiative
• Successfully managed E2E transition of Confidential Resources Globally to Client IT Departments
• Oversee and appoint resources for managing Information & Cloud Digital Transformation and Cybersecurity programs and projects within the department.
• Defines, and solves complex problems, Plans and Implements Repeatable Cloud –AI and Security and Transition, Transformation programs, Go Live, and implementation Support.
• Performs core project management duties, including guiding the project through formal approval and funding gates; developing a project plan that includes a detailed budget, project timeline, detailed task-driven schedule, project RACI, and resource plan
• Global Solutions Delivery and support development and deployment all InfoSec metrics, including Global Solutions operations, Service Level Agreements (SLA) and Operational Level Agreements (OLA)
• Systems standards, procedures, and deployment methodology Security compliance management and enforcement (PCI, NIST)
• Manage projects involving (IDAM, PAM , VDI and MDM) Cloud and operations (Platform as a Service) and other groups within the company

• Proactively identify risks and issues on projects - leading team to develop risk management and issues management plan
• Create Project plans and assist with monitoring and tracking Cyber Security solution offerings with a focus on external and internal stakeholder congruity and other key metrics
• Responsible for matrix-managing resources from multiple LOBs and disciplines to collectively achieve the goal of the project on time and budget
• With project partners, helping to ensure the definition of project scope, requirements, and deliverables
• Developing project timeline and landmarks using appropriate tools and techniques
• Building and executing project work plans and revising them to meet changing needs and requirements
• Identifying resources needed and assigning individual responsibilities and tasks
• Running day-to-day operational aspects of a project and reviewing deliverables prepared by a team
• Effectively applying company methodology and implementing project standards
• Working on internal initiatives that help the PMO organization
• Actively manage the program, provide consistent program status, and progress against objectives
• Oversee and manage ongoing projects and serve as liaison between management, the writing team, and the client organization
• Delivering various Palo Alto security products such as Prisma Cloud, XDR, SORE, etc.
• Create Project plans and assist with monitoring and tracking cybersecurity solution offerings, focusing on external and internal stakeholders.

• Plans, schedules, monitors, and reports on activities related to the project. Develops project control and reporting procedures and manages changes in the operational plan.
• Coaches and advises team members to accomplish project goals, meet established schedules, and resolve technical/operational issues.
• Designs and maintains technical and project documentation of HLD, LLD and TOP
• Implemented ITIL-compliant change management process using standard IT Infrastructure Library (ITIL) and IT Service Management (ITSM) methodologies and GAB
• Managing Cloud Solutions projects Saas/ Iaas and applying methodologies, closed-loop communication mechanisms, customer advocacy, and total solution performance tracking.
• Active stakeholder and driver in underlying operations process and infrastructure, to direct continuous improvements across the supporting teams to meet existing customer contracts/statements of work, SLAs, and Operating Level Agreements (OLAs) and compliance requirements.
• Oversee strategic execution and delivery of cross-functional programs and initiatives.
• Owning and running PMO functions for key strategic programs and projects within cross-functional teams.
• Championing the adoption and implementation of PMO & Project Management best practices & methodologies.
• Fostering the growth, delivery, and maintenance of PMO capabilities, functions, and resources.
• Ensuring precise alignment between organizational strategic objectives and program interdependencies.
• Developing strategic roadmaps and operational plans to support the long-term benefits of programs.
• Establishing robust control and governance models for efficient reporting and escalation.
• Monitoring program and project performance, health, and alignment with organizational goals
• Driving data-driven decision-making across the PMO by providing accurate insights and trends.

• Defines requirements and plan project lifecycle deployment.
• Defines resources and schedule for project/program implementation.
• Develop Requests for Proposals (RFP) for external services.
• Designs and maintains technical and project documentation of HLD, LLD, and TOP
• Managing Cloud Solutions projects and applying methodologies, closed-loop communication mechanisms, customer advocacy, and total solution performance tracking.
• Focus on adoption metrics customer interactions, and assisting customers in getting maximum value from their investments in cloud services.
• Experience knowledge of construction management, capital budget management, and a solid understanding of electrical and mechanical systems
• Defining and monitoring quality policies/ projects with related documentation.
• Understand and manage the day-to-day relationships with service provider partners in each country (e.g. colocation, public cloud, community cloud, private cloud, hybrid cloud) and identify optimally
• Identifying grey areas, cause & effect analysis (using all latest data analysis tools and trend analysis) to find the root cause and finally work for eliminating the defect and validating the same.
• Responsible for effective implementation and/or utilization of the approved analytical methods to ensure high-quality raw materials, semi-finished products, finished products, and packaging materials

• Responsible for infrastructure and Application Project Business Process Study, Pre-Implementation Training, Requirement Analysis, GAP Analysis, BMR (Business Mapping Report, Master Data preparation and management, Project Plan, Installation of Software, Customization of Forms & Reports, Customization of Forms & Reports, Migration of Historical Data, Design of Routines & Workarounds, Setup & Configuration, Testing Environment, End-User Training, System Walk-Through, Go Live, Post Implementation Support.
• Supervising in Troubleshooting solves any problems with hardware, software, and 1500 user’s environment, with a strong fixing of desktops and laptop Printers. IT service on XP desktops/laptops and administering an Active Directory server, Exchange server, ISA server, and ERP server in a very fast environment.
• Design and Implement the communication systems VPN/VOIP security connectivity between the branches and HQ.
• The remote users at KSA UAE and Lebanon can use company email for official correspondence through webmail.

• Migrated 20,000 Lotus Notes R5 seats and 5,000 Microsoft Exchange 5.5 seats to Microsoft Active Directory/Exchange 2003 utilizing 2-node clusters leveraging HP server hardware and EMC storage area network components.
• Configured & troubleshot 802.11 Wireless Networks .Implementation & Analysis of Unified Messaging
• Cabling testing and troubleshooting of LAN cables LAN Switching: Trucking, VTP, Inter VLAN
• Configured PPP authentication using CHAP/PAP & PPP multilink Configured VoIP on Cisco routers

• Network Consultant for the IS Data Networking Team. Responsible for researching, evaluating, designing, and deploying new network services, products, and technologies to meet business requirements.
• Generally assist ERP with day-to-day application Data, and overall administration, Define problems using appropriate questioning techniques. Server migrations; directory management, recovery & repair, Outlook Web Access; Advanced Research and Development: Researched, designed, implemented, administrated, and troubleshoot all local area networks
• Administration, management, and security of the network configurations using Layer 4-7 switching. Cisco IP Phones VOIP series and 3Com VOIP phones Cisco routers/switches catalyst switches and voice bundle routers setup.
• Administered and assigned/configured TCP/IP/ LAN/VLAN/ VPN addresses and System administrator and worked closely with me throughout the Development team.

• Managed the installation of dedicated wide-area network connections at various speeds from the Common backbone to various customer locations. Performed network backup according to a regular schedule
• Designed wide area networks, Routing, DNS, IP Subnetting, TCP/IP protocol, Security: NAT Configuration Managed LAN security, Proxy Server, and Firewalls. Technical support and Setup of workstations and laptops for new employees.
• Managed user accounts for employee hires, changes, and terminations. Tested and fixed computer equipment, servers, laptops, monitors, and printers