Reading Books, 53 books in 2020(leadership and self-development, sales, emotional intelligence, psychology) Online conferences, writing articles, passion for fashion, fabrics, trends
Rami Kayyal
Retail Management
Dubai ,JVT
Summary
Service-oriented Retail Professional with more than 11 years of experience self-developing at retail. Associate degree of Art and currently completing an MBA at LSIB / London. Strategic and analytical with motivational leadership. Born leader and analytical problem-solver with proven team building with management success. Excellent history of closing sales quickly and exceeding sales goals consistently. Committed to exceeding goals, sales tactics, and negotiations.
Overview
3
3
Languages
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Client Relationship Manager
HOB
AD - Yas Mall
09.2019 - Current
- Developed 12 summaries to assess each client's participation level and determine targets for follow-up plans.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 14%.
- Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Senior Client Advisor
Louis Vuitton
Kuwait / Paris - Champs Elysee's
01.2016 - 06.2019
- Team Leader: Plan department schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with right employees at right time.
- CRM Develop portfolio of 15 Very Important Clients, achieving 1M$ per year. Increase clients loyalty by sharing passion for brand enhances client average basket Reached 25% cross-selling (store target = 14%).
- Fashion Consultancy: Demonstrate thorough knowledge of luxury retail market and current fashion trends, set appointments with high-end clients, personally advise customers according to their needs.
- Performed store opening and closing procedures. Manage daily cash flow of 10 K$. Spot and correct discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Personal Shopper
Luxury & Only
Paris
07.2014 - 12.2015
- Processing orders on behalf of customers either through communication channels which involves discussing what client is looking for as well as any specific features need items to have.
- Present to clients with most detailed product information to ensure customers are satisfied with their items.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
S. Flight Attendant
Jazeera Airways
Kuwait / Dubai
06.2011 - 06.2014
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Boosted team productivity and efficiency by leveraging top-notch safety and service abilities.
Sales Team Leader
U.S. Polo Assn.
Kuwait
05.2010 - 04.2011
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Increased store KPI's by 13% over 6 months by offering consultation on products and services and applying customer service and upselling techniques.
Education
MBA - Master Business Administration
London School Of International Business
London 11.2020 - Current
Associate of Arts - FMLC
SDA Bocconi
Italy 06.2012 - 05.2015
Skills
Daily workflow improvement
undefinedInterests
Additional Information
- Date of Birth: 05 May 1986
- Marital Status: Single
- Visa Status: Residence visa (transferable)
Timeline
MBA - Master Business Administration
London School Of International Business
11.2020 - Current
Client Relationship Manager
HOB
09.2019 - Current
Senior Client Advisor
Louis Vuitton
01.2016 - 06.2019
Personal Shopper
Luxury & Only
07.2014 - 12.2015
Associate of Arts - FMLC
SDA Bocconi
06.2012 - 05.2015
S. Flight Attendant
Jazeera Airways
06.2011 - 06.2014
Sales Team Leader
U.S. Polo Assn.
05.2010 - 04.2011
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