Opera
Rami Kibbi
Hospitality Management
Dubai
Summary
Detail-oriented professional with bilingual abilities and is experience in both sales and marketing. Well-educated and self-assured with superior communication skills. Over 7 years as manager for five and four-star hotels.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Duty Manager
Golden Sands Hotel Creek
Dubai
01.2022 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Analyzed sales data to identify opportunities for growth and improvement.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Boosted team performance by developing customer service training materials and conducting service training.
Duty Manager
Saifi Suites/ Oakridge Hotel and Spa
Beirut
10.2018 - 12.2021
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Developed and implemented new procedures and policies to improve operational productivity.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Night Manager
Palm Beach Hotel
Beirut
01.2017 - 10.2018
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Managed 10 employees in delivering smooth, productive night shift operations.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Audit all daily transaction
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
Night Auditor
Lancaster Hotel
Beirut
02.2013 - 09.2015
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Assistant Store Manager
Lavaza
Beirut
02.2013 - 09.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Bar Manager
Time Square
Beirut
01.2012 - 02.2013
- Consulted with managers to organize special events and promotions.
- Kept non-alcoholic beverages well-stocked and organized to meet expected demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
Barista
Boubess Group
Beirut
08.2010 - 01.2012
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Costa Coffee
Beirut
05.2008 - 02.2010
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
BBA - Hospitality Management
American University of Science & Technology
Lebanon 10.2011 - 06.2016
Academical Degree - Hospitality
C & E Collage
Lebanon 10.2008 - 05.2011
Skills
Employee Development
Accomplishments
- Highfields Awarding Body For Compliance - Boecker International Offshore
- Bronze CERTIFICATE 3RD PLACE
- Live Junior Chef Cooking - HORECA Lebanon (Pastry + Meat Dish)
- MERIT CERTIFICATE
- Prunelle Junior Sandwich Challenge - HORECA Lebanon
- Golden CERTIFICATE 1st PLACE
- Junior Burger Competition - HORECA Lebanon
- Bronze CERTIFICATE 3RD PLACE
- Prunelle Junior Sandwich Challenge - HORECA Lebanon
- MERIT CERTIFICATE
- Live Junior Chef Competition - HORECA Lebanon
- Merit Certificate
- Pastry Junior Chef Competition HORECA Lebanon
Additional Information
Dr. Mohamed Azakir : HR Manager of IGH Mena 009613880681
Dr. Fadila Marouach : director of the school of tourism and hospitality management at GAU Girne American University 009613142033
Software
Word- PowerPoint-Excel
Peach Tree
Omega
Skirl
Hotlink
DTCM
Certification
Dubai Driving License
Interests
Ping-Pong
Football
Cars
Timeline
Dubai Driving License
08-2022
Duty Manager
Golden Sands Hotel Creek
01.2022 - Current
Duty Manager
Saifi Suites/ Oakridge Hotel and Spa
10.2018 - 12.2021
Night Manager
Palm Beach Hotel
01.2017 - 10.2018
Boecker supervisor levels 3
05-2016
Night Auditor
Lancaster Hotel
02.2013 - 09.2015
Assistant Store Manager
Lavaza
02.2013 - 09.2015
Bar Manager
Time Square
01.2012 - 02.2013
BBA - Hospitality Management
American University of Science & Technology
10.2011 - 06.2016
Barista
Boubess Group
08.2010 - 01.2012
Academical Degree - Hospitality
C & E Collage
10.2008 - 05.2011
Barista
Costa Coffee
05.2008 - 02.2010
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