RAMI ZIADAT
Abu Dhabi,UAE
Summary
Motivated IT Supervisor with Many years of experience, recognized for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
IT support supervisor
Emirates Palace - Mandarin Oriental
Abu Dhabi, UAE
01.2020 - 02.2025
- Collaborating with a variety of people, such as clients, vendors, management, and information technology (IT) staff during the creation and maintenance of a system
- Creating control features to ensure systems effectively meet the organization's quality standards
- Engaging in quality control procedures to ensure that systems are efficient and operational
- Developing a cost-efficient system for projects by performing a cost-benefit analysis
- Install and configure operating systems, software, and hardware components, and leverage IT staff for routine tasks by clearly documenting design, maintenance, and support procedures
- Provide day to day desktop support
- Provide prompt and accurate feedback to customers
- Additional projects and duties as required to support the growth of the IT department
- Manage external support vendor and resources
- Supported various operating systems and server technologies
- Documented as-builts for network architectures according to established processes and suggestions for work-flow improvements
- Performed acceptance testing to deliver integration and interoperability of network technologies
IT Support Supervisor
Kempinski Hotel
Abu Dhabi, United Arab Emirates
08.2013 - 01.2020
- Company Overview: Abu Dhabi, United Arab Emirates
- Set up emails, phones and general hardware technical support capabilities
- Handled and resolved technical questions, communicating clearly to non-technical audiences for easy understanding
- Escalated complex third-line issues whilst managing employee expectations
- Developed knowledge-sharing methodologies, diagnostic tools and creative processes to improve end-user experience
- Worked alongside service desk to provide 1st and 2nd line support to users deskside and remotely
- Troubleshot and repaired Microsoft-based operating systems, networking and IT infrastructure
- Supported high volume customer requests via telephone, email and web portals with professional and first class service
- Abu Dhabi, United Arab Emirates
Real time management Officer
Extensya company
Amman
09.2010 - 06.2013
- Responsible for ensuring the optimal use of resources across the Contact Centre, providing intraday forecasting, re-scheduling processes weekly and intraday
- Adjust existing resource plans and distribute workload for intraday optimization for the global QR Contact Centre network
- Develop statistical and optimization methods for short-term call and non-call volume forecasting and interpret intra-day scenarios to optimize the manpower planning, voice and non-voice routing as well as support management with decision making and strategic policy formulation
- Trained junior staff to maintain professional, high-quality property management provisions
- Labelled and stored files, keys and related property items correctly for ease of use
- Increased property portfolios through targeted networking and lead generation
- Marketed properties on social media channels to increase interest and minimize turnaround times
- Built and maintained relationships with existing tenants, generating consistent referrals and ongoing business opportunities
- Prepped service charge budgets to maintain property and grounds upkeep
IT Support
Royal for training and development
AL salt , Jordan
11.2005 - 11.2009
- Troubleshot various incidents related to hardware, networks and software faults
- Scheduled upgrades and regular maintenance to maintain smooth workflow
- Arranged computers, routers and printer to achieve proper workstation
- Evaluated hardware, mouses and keyboards to determine performance
- Oriented users to operate new software and computer equipment
- Monitored local network to optimize performance
- Documented repairs in log book to maintain accurate records
- Established and troubleshot network and data communications systems
- Followed technical documentation for accurate installation, maintenance and repair work
Education
High School Diploma - Scientific Branch
01.2000 - 01.2001
Bachelor of Science - computer information technology
Mutah University
01.2001 - 01.2006
Skills
Certification
- PMP - Project Management Professional.
Certification Num: 4038635
- ITIL V4 Certificate
CIRTIFICATE NUM : GR671579885RK,
CANDIDATE NUMBER :9980004185386861
- CCNA - Cisco Certified Network Associate ,
Cisco ID number :CSCO14651164
Languages
Arabic
Proficient (C2)
English
Upper intermediate (B2)
Timeline
IT support supervisor
Emirates Palace - Mandarin Oriental
01.2020 - 02.2025
IT Support Supervisor
Kempinski Hotel
08.2013 - 01.2020
Real time management Officer
Extensya company
09.2010 - 06.2013
IT Support
Royal for training and development
11.2005 - 11.2009
Bachelor of Science - computer information technology
Mutah University
01.2001 - 01.2006
High School Diploma - Scientific Branch
01.2000 - 01.2001
- PMP - Project Management Professional.
Certification Num: 4038635
- ITIL V4 Certificate
CIRTIFICATE NUM : GR671579885RK,
CANDIDATE NUMBER :9980004185386861
- CCNA - Cisco Certified Network Associate ,
Cisco ID number :CSCO14651164
Similar Profiles
Salim NserekoSalim Nsereko
Leisure Supervisor at Emirates Palace Mandarin OrientalLeisure Supervisor at Emirates Palace Mandarin Oriental
Kelvin CidKelvin Cid
Assistant Restaurant Manager at Emirates Palace Mandarin Oriental HotelAssistant Restaurant Manager at Emirates Palace Mandarin Oriental Hotel
Nthabiseng Millicent Yasmin KundetheNthabiseng Millicent Yasmin Kundethe
Hostess at Emirates Palace Mandarin OrientalHostess at Emirates Palace Mandarin Oriental