RAMI ALDADA

• Developed new business by networking with valuable customers.
• Resolved customer concerns promptly to maintain satisfaction.
• Helped resolve client problems quickly with superior customer service.
• Monitored sales market activity to remain ahead of competitors.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Contacted satisfied customers to offer additional services.
• Reached out to prospective customers and warm leads to establish friendly, professional relationships.
• Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
• Kept clear, detailed customer records to maximise future sales opportunities.
• Proactively contacted prospective customers to increase sales.
• Used consultative sales approach to understand and meet customer needs.

I worked in the Youtube industry for over a year now

• I have designed, created and edited videos for my personal use and other videos for customers and businesses
• I have been editing videos for 2 years now and have great knowledge on how to perfect a video.
• My content is mainly about daily vlogging but I like to focus more on cars, food and tourism.
• I got monetized on Youtube within months which is a really hard task
• I am dedicated to completing a video on time no matter how long it takes.
• My content is always up to date and I am always willing to put myself out there.
• I created thumbnails for myself and for other consumers.
• Youtube is my passion and I love making videos and facing the challenges that come with them
• I also have Produced high quality, impactful content to strict deadlines, consistently meeting brand standards.
• I have brainstormed ideas with clients and stakeholders to maximise project potential.
• I have also engaged with online communities and influencers, fostering partnerships for content amplification.
• I am currently working my way up and hope to reach a wide number of subscribers real soon.
• I am dedicated to completing my work up to its full potential.

My channel name is RAPRODUCTIONZ 97

• Identified new customer segments and target audiences to expand reach.
• Developed marketing plans to support department strategies.
• Customized promotional strategies to meet needs of different clients, products and services.
• Developed strategy for social media marketing with cohesive messaging across multiple platforms.
• Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
• Analysed sales reports to identify trends and update strategies.
• Worked in Finance and used Excel to update documents
• Optimised sales methods to best engage, acquire and retain customers.
• Marketed clothing to customers
• Created a social media page for the company

• Worked in the HR sector as a Learning and Development Intern achieving multiple skills and completing multiple tasks. I wrote reports every week to the HOD’s of the hotel stating how the hotel has been managing and what reviews people have been giving the hotel.
• I also had to collect names off the comments of the reports that I had completed every day for one of the ceremonies we have every few months which is called the Versace Stars Collection.
• I had to collect all negative feedback which customers have mentioned about the hotel and type them up into an excel sheet.
• The second job I had to do was give out Cross Training applications, evaluations and hotel policy forms for the employees that wanted to Cross-Train in different departments of the hotel.
• Once the employees were done with their Cross-Training I created Certificates with their names, the sector they Cross-Trained in and how many hours they have completed then I signed it and gave it to them.
• I also worked in the HR sector filing, accepting and rejecting employees’ CVs, as well as their termination contracts. I had to file them in the right order and by employee name and ID number.
• Creating ID cards for the employees of the hotel was also one of my jobs at PVD, I learned how to use the Badge Maker App on the computer and created lots of ID cards for new employees entering the hotel, which consisted of their name, ID number, department, section, D.O.B, Nationality, D.O.J and applied their picture from the computer files.
• I created posters and invitations for the Versace Stars Collection and designed it from scratch with all the details that were going to occur in that specific celebration. I also printed, cut, and placed them into frames and set those frames at the place of the celebration.
• Every time there was a VSC celebration I would create, design and print my own sketch of the posters needed for the celebration and place them on walls all around the hotel.
• I also participated by working in the In-Room-Dining section of the hotel, I took the food orders and sent them to the customers’ and the residence employees of the hotel. I also brought back the trolley (sometimes 2) back to the IRD kitchen and waited for new orders to take up again.
• I had to respond to emails from HOD’s and employees; type up the timing, date, and place of where the meeting is happening. I then had to set up the tables and chairs as well as setting up the laptop and playing soft music for whenever the employees or HOD’s enter the meeting room. I would usually set up the tables and chairs a day or 2 before to save time.
• I printed names through a small printing machine and placed it onto the name badge and gave it personally to the employee.
• I introduced new ideas to my Boss to improve the hotels reputation and strategies in order to gain more customers and have more successful ceremonies.
• I helped the HR in multiple ways and they were happy with my achievements
• Kept physical and electronic personnel files regularly updated for accurate records.
• Produced accurate, reliable reports for management monitoring of personnel activity.

• Participated in marketing campaign, which increased the sales of the CD’s for popular songs and DVDs for trending games.
• I used the BOGOF (Buy One Get One Free) technique and arranged CD’s and games and equipment in place.
• Worked at Reception, scanning items at checkout, attached bar codes and prices onto games and CD’s, and participated in the sales efforts, which resulted in increasing the sales per customer.
• Assisted customers in finding what they are looking for, and used that to do suggestive selling, again increasing the value of the sales per customer.
• Implemented a new idea for storing CDs and DVDs that was fundamental for organizing CDs and games according to classifications, facilitating the search for them, and enabling customers to buy more CDs.
• My supervisor said that my efforts resulted in an increase of the value of purchases per customer by 10-30%.
• Followed company procedures and guidelines for smooth retail operations.
• Maintained knowledge of products and features to provide recommendations to customers.
• Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Engaged customers to enhance in-store experience and provide outstanding customer service.

Achievements and Responsibilities

• Participated in the assembly of the products such as sewing and washing machines.
• I learned about 2 types of maintenance, one was periodic like every 3 months and the other one was corrective when machines malfunction.
• I learned about accounting for commercial companies.
• I also learned that the quality and timeliness of after sales services indirectly affect the sales in the future.
• Prepared Excel spreadsheets to track banking transactions and financial performance.
• Input sales, purchase and cash transactions.
• Met deadlines by managing workload independently.

• Participated in marketing campaign, which increased the sales of the CD’s for popular songs and DVDs for trending games.
• I used the BOGOF (Buy One Get One Free) technique and arranged CD’s and games and equipment in place.
• Worked at Reception, scanning items at checkout, attached bar codes and prices onto games and CD’s, and participated in the sales efforts, which resulted in increasing the sales per customer.
• Assisted customers in finding what they are looking for, and used that to do suggestive selling, again increasing the value of the sales per customer.
• Implemented a new idea for storing CDs and DVDs that was fundamental for organizing CDs and games according to classifications, facilitating the search for them, and enabling customers to buy more CDs.
• My supervisor said that my efforts resulted in an increase of the value of purchases per customer by 10-30%.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Worked energetically to maintain efficient operations during peak trading hours.
• Resolved customer complaints and process issues with proactive problem-solving skills.