Ramla Shihab

Technical Project Manager and Senior Lead System Architect with 20+ years of experience driving enterprise technology solutions, GIS deployments, and complex digital transformation initiatives across government and corporate sectors. Skilled in end‑to‑end project management—requirements gathering, risk assessment, execution, and stakeholder communication—delivering projects on time, within scope, and aligned with compliance standards. Expertise spans GIS systems administration, enterprise architecture design, performance optimization, and user security management, bridging technical depth with program leadership. Recognized as a disciplined leader who transforms complexity into opportunity, ensuring measurable impact, governance alignment, and long‑term value creation.

• The Open Group Certified: Applied TOGAF Enterprise Architecture Practitioner, 2025-01-01
• The Open Group Certified: TOGAF Enterprise Architecture Foundation, 2025-01-01
• The Open Group Certified: TOGAF Enterprise Architecture Practitioner, 2025-01-01
• AWS Cloud Practitioner, 2024-01-01
• Enterprise System Design Professional 2201 Certificate, 2023-01-01
• Microsoft Certified Administrator, 2023-01-01
• Microsoft Certified Professional, 2023-01-01
• Dockers Associate, 2023-01-01
• Enterprise Architect Online course, 2023-01-01
• Amazon Solutions Architect Online course, 2023-01-01
• CCNA Certification, 2023-01-01
• Customer Service, 2023-01-01
• Administrator/MCSE Certification, 2023-01-01
• System administrator Redhat 6, 2023-01-01
• PMP Certification, 2023-01-01
• A+ Certification, 2023-01-01

Ramla Shihab is an accomplished Technical Project Manager and Senior Lead System Architect with over 20 years of experience delivering enterprise technology solutions and managing complex digital transformation initiatives. She holds a Bachelor’s degree in Computer Science from the American University of Sharjah.

She specializes in end-to-end IT project management—from requirements gathering and risk assessment to execution, monitoring, and stakeholder communication. Ramla has successfully led cross-functional teams to deliver projects on time and within scope, ensuring alignment with organizational goals and compliance standards.

Her expertise spans GIS systems administration, enterprise architecture design, performance tuning, and user security management, making her uniquely positioned to bridge technical depth with program leadership. She has a proven track record of supporting proposal and business development teams with technical consultancy and system architecture design write-ups, while also driving governance, documentation, and escalation strategies.

Ramla’s ability to combine strategic project oversight with hands-on technical expertise ensures that projects are not only well-architected but also effectively executed.

Core Strengths

• IT Project Management – planning, scheduling, resource allocation, and risk mitigation for enterprise-scale projects
• Systems Architecture & GIS Expertise – designing, deploying, and optimizing secure, high-performing infrastructures
• Stakeholder Engagement & Governance – aligning technical execution with business priorities and regulatory requirements
• Communication & Leadership – exceptional technical writing, documentation, and interpersonal skills that foster collaboration

• Department of Energy (DOE), UAE 2023-2025 – Project Technical Lead
• Directed system design, capacity planning, migration planning, and deployment.
  Led cross-functional teams ensuring seamless transitions, optimized performance, and alignment with DOE GIS objectives.
  Federal Authority for Nuclear Regulation (FANR), UAE 2022 – Senior Solutions Analyst
  Delivered system design, capacity planning, deployment, and configuration.
  Nuclear and Radiological Regulatory Commission (NRRC), KSA 2021–2022 – Project Technical Lead
  Designed enterprise geospatial integration and monitoring systems.
  Led geodatabase design, GIS data migration, ETL process setup, and enterprise application integration.
  Oversaw deployment, testing, and ArcGIS monitoring system implementation.
  Delivered knowledge transfer, training, and long-term support.
  State Properties General Authority (SPGA), KSA 2021–2022 – Senior Solutions Analyst & Technical Lead
  Conducted current situation assessment and geospatial data upgrade planning.
  Directed application migration, real estate barcode development, and integration with inventory platforms.
  Oversaw deployment, configuration, and ArcGIS monitoring system implementation.
  

JCDC, KSA –  2024 Senior Solutions Analyst & Technical LeadCapacity planning for GIS upgrade and migration, system deployment.
RIPIC, KSA  2023– Senior Solutions Analyst & Technical Lead
Capacity planning for GIS, system deployment.
PDO, Oman 2024-2025– Senior Solutions Analyst & Technical Lead
System design assessment, GIS upgrade and migration, system deployment.
EDCL, Rwanda  2024-2025–– Technical Project Manager 

Team management, project scope management, GIS capacity planning, system deployment.
Transmission Company of Nigeria (TCN) 2023-2024 – Technical Project Manager
System design, capacity planning, deployment, and configuration on Linux platform.
AMLAK, Kuwait Ministry of Finance  2022 – Project Technical Lead
Developed comprehensive GIS for state property management.
Directed VM cloning, GIS product configuration, and licensing capacity planning.
Enhanced efficiency in expropriation management of public utilities

Qiddiya Investment Company (QIC), KSA  2019–2021 – Senior Solutions Analyst & Technical LeadDesigned system architecture and implemented enterprise WebGIS platform.
Developed geodatabase design, GIS/BIM standards, and 3D web scenes.
Directed migration between hosting providers, deployment, configuration, and system upgrades.
Delivered vendor-approved training and HyperCare support.
Nakheel Data Migration & Reconciliation, KSA  2021–2023 – Project Manager
Directed end-to-end data migration and reconciliation program.
Established governance frameworks, validated data accuracy, and ensured compliance.
Delivered secure, optimized data environment improving reporting accuracy and operational efficiency.
Confidential GIS Project  2019 – GIS Consultant
Integrated urban planning systems with GIS & SAP.
Installed and configured systems, including SAML integration.
Qatar Ports  2018 – Solution Expert
Installed and configured ArcGIS Enterprise and SQL Server databases.
Migrated GIS DB to client SQL Server and deployed Geocortex Essentials for high availability.
Provided application installation and technical support.
Dubai Holding, UAE  2017 – Senior Solutions Analyst & Technical Lead
Designed system architecture and implemented enterprise WebGIS platform.
Deployed 3D GIS solutions with Geocortex Essentials.
Delivered end-user and Esri product training.

UAE Strategic Projects

• ADDC, UAE 2023-2026– Senior Solutions Analyst & Project Technical Lead
• Team management, project scope management, GIS upgrade and migration, system deployment.
• DMT, UAE 2022 – Project Technical Lead
• Directed GIS upgrade and migration planning, deployment, and configuration.
• Integrated SAML with CA Access Gateway.
• Managed team and project scope for Abu Dhabi’s infrastructure modernization.
• Etihad Rail, UAE 2021–2026 – Senior Solutions Analyst & Technical Lead
• Deployed Azure-based geospatial portal for national railway GIS data.
• Oversaw system deployment, configuration, and ArcGIS monitoring system implementation.
• Dibba Fujairah GIS, UAE 2017–2021 – Senior Solutions Analyst & Technical Lead
• Directed application migration and GIS database migration from Dibba Center to Fujairah.
• Delivered system design, deployment, and configuration.
• Dubai Municipality GIS Center, UAE 2020–2021 – Senior Services Officer
• Installed and configured ArcGIS Enterprise with high-availability deployment.
• Conducted requirements gathering, solution configuration, and training.
• Designed and deployed ArcGIS enterprise for government entities (NEEDA, Dubai Police).
• Administered OnPoint application.

• Road and Transport Authority (RTA), Dubai 2015–2016 – Technical Lead & Training Instructor
  • Conducted system assessment, configuration, and product integration.
  • Delivered GIS training and portal integration assessment with MicroStrategy.
• EXPO 2020, Dubai 2015–2016 – Subject Matter Expert
  • Set up, configured, and deployed ArcGIS systems.
• Du Telecom GOAL Project, Dubai 2015 – Product Specialist
  • Implemented ArcGIS system with Portal for ArcGIS.
  • Configured ArcGIS dashboard operations.
• Meydan Dubai 2015–2016 – Product Specialist
  • Deployed ArcGIS portal for public land data sharing.
  • Configured systems and delivered training.

• NHC, Ministry of Housing, KSA 2019–2024 – Technical LeadDesigned system architecture, capacity planning, deployment, and configuration.
  Provided consultancy, training, and technical reports for geodatabase maintenance.
  

Worked under the IT Manager of Academic Computing with functional oversight from the Vice Chancellor of Undergraduate Studies. Managed the Testing Center (ETS & Person Vue) while supporting academic computing and bridge program initiatives.

Key Contributions

• Strategic Support: Provided consultancy to the Vice Chancellor and academic computing department for bridge program initiatives.
• Project Leadership: Directed multiple technical projects including CITRIX virtualization and enterprise antivirus implementation.
• Testing Center Management: Acted as the primary liaison with the IT department, overseeing ETS and Person Vue operations, approvals, and compliance.
• Digital Learning Systems: Administered and enhanced the Blackboard e‑Learning platform, developing digital learning solutions to support faculty and students.
• Operational Efficiency: Improved laboratory operations and service quality through new policies and procedures, gaining recognition for increased call handling and satisfaction levels.

Technical Responsibilities

• Delivered 1st to 3rd line support for over 1,000 students, faculty, and staff.
• Designed and conducted workshops on VMWare virtualization and smartboard technologies for IT staff and language labs.
• Collaborated across departments to enhance software systems, test applications, and resolve technical issues (including webmail and Adobe Connect).
• Installed, configured, and maintained Microsoft applications (DHCP, DNS, Active Directory) and managed Windows Server 2003/2008 environments.
• Ensured quality assurance and compliance during registration periods for faculty, students, and parents.