RAMONA MAE GUIGAYOMA
Al Ain,UAE
Summary
Accomplished professional with expertise in leadership proficiency, team development strategies, and training and development. Demonstrates a strong ability to manage key performance indicators (KPIs), conduct staff appraisals, and implement spot-check auditing to ensure operational excellence. Skilled in food safety regulations compliance, work prioritisation, and maintaining composure under pressure. Adept at mentoring staff, coordinating wait staff, and fostering knowledge sharing to enhance team performance. Committed to cultivating a collaborative work environment while delivering exceptional service and achieving organisational goals.
Passionate Head Waitress with extensive hospitality and service experience. Friendly and enthusiastic to provide welcoming, attentive customer environments. Positive with a can-do attitude for adaptable team support.
Overview
3
3
Languages
12
12
years of post-secondary education
10
10
years of professional experience
Work history
Trainee Supervisor
Saddle House LLC Jimi Mall Branch
2025.06 - 2026.07
- Overseeing daily operations of the dining area and assuring that everything will be ready for the operation including refilling side stations, back-ups, conducting daily briefing mentioning the main points to have a smooth and successful operation.
- Ensuring guests will have a pleasant stay during them dine-in and giving Customer satisfaction and expectation.
- Order management accuracy. Coordinating with the bar and kitchen specifically guest special request and modifications of their order regarding with Allergens.
- Inventory management. Assuring all the essential stocks will be available and assisting inventory supplies, placing orders to maintain the stock level.
- Performance Evaluation for the wait staff, providing feedback and coaching to improve quality of service.
- Sales promotion for the daily items needs to upsell and to enhance guest experience and boost of sales.
- Training and Supervising the Staff, leading and managing, delegating task and providing support to ensure smooth operation.
- Customer Service, assisting the guests, addressing any inquiries or complaints to ensure positive dining experience.
- Handling petty cash, float money, and proper hand-over of shift to avoid cash shortage and miscommunication of guests orders.
- Sending daily reports, Weekly Reports and Monthly Reports via Email
- Sending updates in the main group including end of the day sales, KPI’s and promotion for the staffs to keep updated.
- Maintaining the service standards including sequence of service and standard time of serving of the food and drinks.
Team Leader-FOH
Salt (Find Salt LLC)
Sharjah
2022.11 - 2025.07
- Devised actionable plans towards achieving set business objectives within deadlines.
- Improved customer satisfaction through close collaboration with the team.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Increased team cohesion by implementing regular feedback sessions.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Encouraged open communication, fostering a positive work culture.
- Implemented new working methods which improved overall efficiency of the team operations.
- Fostered a high-performing environment to drive productivity and quality.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Upskilled team members by planning and delivering training workshops.
- Resolved employee relations issues and navigated disciplinary proceedings.
Waitress/Dry Goods Inventory
Kusina Genaro
Baclayon
2018.10 - 2022.11
- Assisted with inventory management, streamlined restaurant operations.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Improved customer satisfaction by providing efficient and friendly service.
- Collaborated with kitchen staff to ensure order accuracy.
- Utilised professional communication skills to resolve customer complaints.
- Managed table settings for enhanced dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Maintained clean and organised dining area for customer comfort.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Provided recommendations on specials or seasonal offersales revenue.
Cashier/Front of the House
Mcdonalds
Tagbilaran City
2016.06 - 2017.08
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Accommodated special event needs, provided customised services for parties.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
- Arranged tables and set up linens and silverware in preparation for guests.
- Provided menu and offered recommendations to complement dining experience.
- Used Point of Sale system efficiently, speeding up transactions.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Managed queue effectively during peak hours for seamless checkout process.
- Resolved customer complaints professionally leading to higher retention rates.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Greeted each customer warmly, creating a friendly shopping environment.
- Processed payments swiftly for improved customer experience.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Balanced till at end of day, maintaining accurate records.
- Maintained clean and organised workspace to ensure efficient service.
- Coordinated with team members for smooth shift transitions.
- Handled high volumes of transactions during holiday seasons efficiently.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
Bachelor of Science - Information Technology
STI COLLEGE
2012.01 - 2014.01
High School - undefined
Immaculata High School
Baclayon, Bohol 2009.01 - 2013.01
Elementary School - undefined
Baclayon Central Elementary School
Baclayon, Bohol 2003.01 - 2009.01
Skills
- Leadership proficiency
- Knowledge sharing
- Tolerance and patience
- Training and Development
- Team development strategies
- Spot-check auditing
- Key Performance Indicator (KPI) management
- Staff appraisals
- Focused under pressure
- Food safety regulations compliance
- Patience and composure
- Work prioritisation
- Patience with difficult customers
- Wait staff coordination
- Staff mentoring
LANGUAGES
Cebuano
Filipino
English
CUSTOM
Reading books, Playing online games
PERSONAL
- Date of Birth: November 23, 1996
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Trainee Supervisor
Saddle House LLC Jimi Mall Branch
2025.06 - 2026.07
Team Leader-FOH
Salt (Find Salt LLC)
2022.11 - 2025.07
Waitress/Dry Goods Inventory
Kusina Genaro
2018.10 - 2022.11
Cashier/Front of the House
Mcdonalds
2016.06 - 2017.08
Bachelor of Science - Information Technology
STI COLLEGE
2012.01 - 2014.01
High School - undefined
Immaculata High School
2009.01 - 2013.01
Elementary School - undefined
Baclayon Central Elementary School
2003.01 - 2009.01