RAMPRAKASH RAJASEKAR
Abu Dhabi,United Arab Emirates
Summary
With a track record spanning 9.5 years in the elevator industry from three countries, my passion towards this industry has propelled me to the role of Service Manager within the Repair and Maintenance department. I am currently leading operations for the UAE region, where I have perfected multifaceted skill set.
My guiding principle is to understand and have a comprehensive grasp
of the full elevator system. I'm thriving on this field demonstrating
precision and excellence with the expertise in software programming of
Elevator controllers, Testing and commissioning, repair
and MOD projects, service sales and operations.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Service Manager
Lift Mart Elevators and Escalators
Dubai, UAE
06.2024 - Current
- Responsible for all service operations in the overall UAE region.
- Streamlined service operations by enhancing team collaboration and communication.
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
- Performed extensive repair works to restore functionality in faulty machines.
- Managed inventory effectively, ensuring necessary parts were always available for repairs or replacements.
- Developed an efficient workflow to reduce service downtime.
SERVICE MANAGER
Massaed Elevators and Escalators
Abu Dhabi
09.2020 - 06.2024
- Managed the operations of Service and Repair department in Abu Dhabi branch.
- Accountable for the portfolio with 20+ multiple brand elevators and Escalators,
- Responsible for reports submission of monthly service coverages, breakdowns, mantraps, quality checks, third party inspections to top management.
- Provided exceptional customer service by addressing queries promptly and professionally.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
Service Support Engineer
Kleeman Elevators
Kuwait
01.2019 - 08.2020
- Delivered superior service by understanding and resolving complex technical issues.
- Collaborated with the team to streamline processes improving overall efficiency.
- Provided on-call support during weekends reducing downtime significantly.
SENIOR ENGINEER
KONE Corporation
Chennai, India
02.2015 - 11.2018
- Designed advanced engineering solutions at Global Software Centre for improved system performance.
- Expertise in specialized Engineering tools like SAP management for Bill of Materials (BOM) analysis, Electrical CAD diagrams, Clear Case Software version control and PDM.
- Highly experienced in overall Elevator products such as LCE, KCE, freight Elevators, DCS, BMS, EBD, EN regulations, etc.,
- Experienced in Project Development Life cycle and Agile.
- Maintained detailed technical documentation-facilitated easy reference for future projects.
EMBEDDED SYSTEM ENGINEER
ORBIT Controls
Chennai, India
05.2013 - 10.2014
Education
BACHELOR OF ENGINEERING - ELECTRICAL AND ELECTRONICS
Anna University
India 09.2009 - 05.2013
Skills
- Service operations
- Elevator and Escalators
- Multiple Elevator brands
- IOT and BMS
- Key Performance Indicators
- SAP Business One
- Modernization
- Tender Preparation
- Third party inspection
- Matrix Management
- Procurement
- EN 81 Regulations
- Project Management
- Hassantuk integrations
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Certification
- Diploma in Computer Applications
- Embedded Systems
- Analog System Designs
Languages
Tamil
Native
English
Fluent
Hindi
Upper intermediate
Malayalam
Intermediate
Arabic
Elementary
Major Projects
Handled repair and service projects done in Yas mall, Al Seef mall, Abu Dhabi mall, Zahiya mall, Makani mall, Abu Dhabi Municipality, Abu Dhabi General women union, YAS Mart, Baniyas Mall, Discount plus mall, Clearance mall, ICAD, EGA etc.,
Personal Information
- Date of birth: 12/01/91
- Nationality: Indian
- Marital status: Married
- Visa status: Employment VISA
Accomplishments
MASSAED ELEVATORS - BEST ENGINEER OF THE YEAR - Mar 2024
For the successful showcase by achieving targets in service sales and operations.
MASSAED ELEVATORS - BEST ENGINEER OF THE YEAR - Feb 2023
In recognition of the excellent performance in Service Department.
MASSAED ELEVATORS - BEST ENGINEER OF THE YEAR - Feb 2022
For the efforts and contributions for the success of department and the branch.
KONE ELEVATORS - EXTRA MILLER AWARD 2017
KONE ELEVATORS - CERTIFICATE OF APPRECIATION 2017
KONE ELEVATORS - CERTIFICATE OF APPRECIATION 2016
Timeline
Service Manager
Lift Mart Elevators and Escalators
06.2024 - Current
SERVICE MANAGER
Massaed Elevators and Escalators
09.2020 - 06.2024
Service Support Engineer
Kleeman Elevators
01.2019 - 08.2020
SENIOR ENGINEER
KONE Corporation
02.2015 - 11.2018
EMBEDDED SYSTEM ENGINEER
ORBIT Controls
05.2013 - 10.2014
BACHELOR OF ENGINEERING - ELECTRICAL AND ELECTRONICS
Anna University
09.2009 - 05.2013
- Diploma in Computer Applications
- Embedded Systems
- Analog System Designs
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