Rampratap Singh
Delhi
Summary
Strong leader and problem solver individual with 15 years of hotel operations experience, talented in designing customer-oriented programs and developing high performing service-oriented teams. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. While being passionate in guest services, I am also equally adroit with administration and finances to decrease costs and promote organizational efficiency. With a history of meeting company goals, my strength is adapting to new situations and challenges to best enhance the organizational brand and handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Director of Operations
RAFFLES Hotels & Resorts
08.2018
- Ensuring the highest service standards are provided, and attention to detail a main focus for the team
- Providing emotional guest service through a strong field presence, and by delivering unique experiences
- Delivered record results across various metrics (financial, guest experience, sustainability)
- Coaches and support the operations team to effectively manage occupancy & rate, team’s efficiency, and controllable expenses
- Actively participates in weekly Revenue meetings, to analyse results & market conditions, develop and implement packages strategy to increase Hotels topline revenue
- Actively involved in implementing of yearly budgets and goal setting to different departments to ensure optimum guest & employee satisfaction leading to improved profitability
- Driving and supporting the implementation of all corporate programmes and initiatives
- Ensuring emergency procedures are enforced to provide the highest levels of safety and security for guests and employees
- Heading the Pre-opening project of the first Raffles Residential villa to opened by Dec 2023.
Director of Rooms
RAFFLES Hotels & Resorts
10.2020 - 12.2022
- Led Front Office & Guest relations, Spa & Wellness and Housekeeping & Laundry
- Overseeing 110 colleagues
- Ensuring the highest service standards are provided, and attention to detail a main focus for the team
- Set the budget; control and analyse expenses and costs to ensure performance against budget
- Implemented several projects to maximize colleague engagement, guest satisfaction, revenue in Front Office & Spa
- Implemented changeover from Opera to Cloud migration
- Supported General Manager during COVID-19, while ensuring business continuity and crisis management plan implementation
- Completed villa upgrade & re-upholstery project in year 2022.
Director of Housekeeping
RAFFLES Hotels & Resorts
08.2018 - 09.2020
- Led all aspects of Housekeeping & Laundry department in delivering high quality of service, while embracing company’s philosophy
- Conducted the annual “Zero defect villas” program in coordination with the Engineering department
- Implemented energy conservation strategies in conjunction with the Engineering department
- Established the green strategy in Laundry department
- Introduced several projects to elevate service and emotional luxury.
Cluster Executive Housekeeper
Anantara Sir Bani Yas Resorts
07.2016 - 07.2018
- Led Housekeeping & Laundry operations in all three resorts, including 3 direct reports and 60 team members
- Planned, executed & completed re-upholstery project within strict deadline of five months in all three resorts in year 2017
- Contributed significantly to quality centric metrics performance (GRI, NPS & LQA) by taken role of Quality Champion.
Assistant Executive Housekeeper
Anantara The Palm Dubai Resort
05.2015 - 07.2016
- Improved guest satisfaction & employee engagement
- Introduced best practices in housekeeping and laundry.
Housekeeping Manager
Fairmont The Palm
05.2013 - 04.2015
- Introduced “Self checkers” program
- Part of refurbishment process for all hotel Suites.
Assistant Housekeeping Manager (Task Force)
Fairmont Singapore
01.2013 - 04.2013
- Trained Housekeeping team members on newly launched Leading quality assurance audit standards, and formed a committee of internal quality auditors
- Part of Ecolab fresh start training, whilst ensuring all team members are trained on cleaning products & procedures to improve efficiency.
Assistant Housekeeping Manager (Pre- Opening & Post- Opening)
Fairmont Jaipur
10.2011 - 04.2013
- Developed Local Standard Operating procedures and assisted in recruiting process & training of new team members
- Led the snagging team and took the handover from project team
- Led landscaping team in absence of Landscaping Manager.
Housekeeping Executive (Pre- Opening)
Radisson Blue Agra
12.2010 - 10.2011
- Led snagging team and took handover from project team
- Supported Executive housekeeper in establishment of pre-opening budget.
Housekeeping Supervisor
The Oberoi Amarvilas Agra
12.2008 - 12.2010
- Supervised floors, public spaces and preventative maintenance projects.
Education
Foundation of Revenue Management & Pricing -
Accor Business campus
Post graduate diploma in Accommodation Operations & Management -
Institute of Hotel Management
Executive Global Leadership Program -
Accor Academy
10.2023
Skills
- Capital Spending
- Risk Mitigation
- Leadership Training
- Process Improvement
- Strategic Planning and Execution
- Quality Assurance
- Customer Service Management
- Financial Oversight
- Operations Management
- Budget Control
- Performance Improvement
- Business Leadership
Personal Information
- Date of Birth: 04/04/85
- Nationality: Indian
References
Available upon request
practicing any kind of sport, reading psycho-attitudinal books, traveling
football, gym workout, some of the last read books are Seven habits by Steven R. Covey and Boundaries by Henry Cloud
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
Timeline
Director of Rooms
RAFFLES Hotels & Resorts
10.2020 - 12.2022
Director of Operations
RAFFLES Hotels & Resorts
08.2018
Director of Housekeeping
RAFFLES Hotels & Resorts
08.2018 - 09.2020
Cluster Executive Housekeeper
Anantara Sir Bani Yas Resorts
07.2016 - 07.2018
Assistant Executive Housekeeper
Anantara The Palm Dubai Resort
05.2015 - 07.2016
Housekeeping Manager
Fairmont The Palm
05.2013 - 04.2015
Assistant Housekeeping Manager (Task Force)
Fairmont Singapore
01.2013 - 04.2013
Assistant Housekeeping Manager (Pre- Opening & Post- Opening)
Fairmont Jaipur
10.2011 - 04.2013
Housekeeping Executive (Pre- Opening)
Radisson Blue Agra
12.2010 - 10.2011
Housekeeping Supervisor
The Oberoi Amarvilas Agra
12.2008 - 12.2010
Foundation of Revenue Management & Pricing -
Accor Business campus
Post graduate diploma in Accommodation Operations & Management -
Institute of Hotel Management
Executive Global Leadership Program -
Accor Academy
Similar Profiles
Lincoln HarryLincoln Harry
Room Attendant at Raffles Hotels and ResortsRoom Attendant at Raffles Hotels and Resorts
AJEET SINGH TOMARAJEET SINGH TOMAR
Assistant Housekeeping Manager at Raffles Hotels (Pre-opening)Assistant Housekeeping Manager at Raffles Hotels (Pre-opening)
IBRAHIM NOORALDINIBRAHIM NOORALDIN
Income Auditor at Boudl Hotels Group (Braira Hotels and Resorts)Income Auditor at Boudl Hotels Group (Braira Hotels and Resorts)
Abhishek MandalAbhishek Mandal
Senior Customer Service Representative at ConcentrixSenior Customer Service Representative at Concentrix
VIPUL BHARDWAJVIPUL BHARDWAJ
Travel Manager at One97 Communication LtdTravel Manager at One97 Communication Ltd