Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Disclaimer
Certification
Timeline
Generic
RAMSHAD KHADER

RAMSHAD KHADER

DUBAI

Summary

Dynamic sales-oriented travel expert with a proven track record of delivering exceptional customer service and effectively resolving conflicts, gained through experience with renowned agencies. Demonstrated ability to exceed client expectations and drive business growth in the competitive travel industry. Eager to leverage extensive hands-on experience and industry knowledge in a challenging role that prioritizes quality and service excellence. Committed to enhancing customer satisfaction and contributing to organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Corporate Travel Consultant Amex GBT accounts

Dnata Travel (The Emirates Group)
05.2022 - Current
  • At first, I worked with the emergency support team for corporate and with my hard work and dedication, I was able to move into the team that works with the world’s top companies.
  • Currently handling Boston Consulting Group under Amex GBT.
  • Air ticket issuance, re-issuance, Car hire etc.
  • Hotel reservations, Travel Insurance and Worldwide visas.

Senior Travel Consultant/Branch Supervisor Corporate and Retail

Musafir.com
10.2014 - 12.2021
  • Dealing with corporate queries on time with all relevant information.
  • Air ticket issuance, re-issuance, and refunds.
  • Hotel bookings and Insurance issuance.
  • Maintaining good relations with all corporate clients to make sure retention business.
  • Was looking after the retail branch for a period of three years in Dubai. Ensure smooth functioning of retail branch in achieving set targets by management.

Travel Consultant

Alfain Travel and Tourism L.L.C
09.2012 - 09.2014
  • Make sure to deliver superior customer service in order to have retention business.
  • Air ticket issuance-reissuance and refunds.
  • Hotel reservations, Travel Insurance and Worldwide visas.

Travel Coordinator

Anand Travel United Kingdom
01.2011 - 01.2012
  • Make sure to deliver superior customer service in order to have retention business.
  • Air ticket issuance, re-issuance, and refunds.
  • Hotel reservations, Travel Insurance and Worldwide visas.

Education

E-MBA - Human Resources Management (Distant Education)

ICE, Trivandrum Kerala
Trivandrum, Kerala
02.2012

Diploma - Aviation studies

Speed Wings Institute for Aviation studies
Kerala
10.2010

Skills

  • Sabre
  • Galileo
  • Amadeus
  • Microsoft word
  • Microsoft excel
  • Customer service
  • Leadership quality
  • Marketing specialist

LANGUAGES

English
Arabic
Hindi
Malayalam
Tamil

Hobbies and Interests

Travelling, Eager to learn new things

Disclaimer

Declaration I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.

Certification

In 2023 and 2024 I received the NAJM Awards for my outstanding performance. The following comments from the Operation Manager were provided:


Your work ethics, sales practices, problem solving skills and ability to

resolve customer complaints are admirable. These attributes allow your colleagues to look up to you as a positive role model.

Timeline

Senior Corporate Travel Consultant Amex GBT accounts

Dnata Travel (The Emirates Group)
05.2022 - Current

Senior Travel Consultant/Branch Supervisor Corporate and Retail

Musafir.com
10.2014 - 12.2021

Travel Consultant

Alfain Travel and Tourism L.L.C
09.2012 - 09.2014

Travel Coordinator

Anand Travel United Kingdom
01.2011 - 01.2012

E-MBA - Human Resources Management (Distant Education)

ICE, Trivandrum Kerala

Diploma - Aviation studies

Speed Wings Institute for Aviation studies

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RAMSHAD KHADER