Ramsi Ali
Dubai,United Arab Emirates
Summary
Experienced professional with expertise in the safe operation of equipment, GPS navigation, and route optimization. Skilled in setting up tracks, and ensuring safety prioritization in all tasks. Reliable professional with proactive approach to managing transport logistics and ensuring seamless operations. Proficient in route planning and team coordination, demonstrating strong problem-solving and communication skills. Committed to optimizing transport processes and enhancing service quality. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Transport officer
Emirates Flight Catering
Dubai, United Arab Emirates
07.2024 - Current
- Managed relationships with third-party providers, ensuring service quality at all times.
- Increased delivery speed by coordinating logistics effectively.
- Planned routes for more efficient use of fuel and time.
- Communicated with drivers to address accurate start times, load information and route issues.
- Kept all company logs and records updated, recording daily details of work performed.
- Assisted with employee relations issues, addressing disciplinaries, grievances and absences.
- Coordinated staff training and development opportunities to enhance job-specific skills.
- Monitored driver behaviour with regular reviews and feedback sessions.
- Managed transport budgets effectively, keeping costs within set limits.
- Monitored fuel consumption by implementing strict control measures around usage.
- Collaborated with drivers to improve service delivery on all routes.
- Prepared detailed reports on transport activities, providing valuable data for strategic decisions.
- Assisted in driver training programmes to increase skill levels on the team.
- Supervised loading and unloading processes to prevent damage to goods transported.
- Updated vehicle inventory records regularly, ensuring accurate tracking of resources.
- Coordinated fleet maintenance to ensure safety and efficiency on the road.
- Facilitated smooth communication between drivers and management for better operation coordination.
- Ensured punctuality by managing schedules for all transport routes.
Team Supervisor
Etihad Airport Services Catering
Abu Dhabi, United Arab Emirates
10.2021 - 11.2023
- Ensured allocation of transport capability is appropriate to accomplish each movement in a cost effective manner.
- Developed and implemented cost effective strategies to optimize logistics operations and improve customer service.
- Implemented a new routing system to reduce fuel cost and increase efficiency.
- Multiple deliveries have been reduced to the single delivery.
- Addressed internal supply problems head on and developed creative solutions to prevent delays and missed targets.
- Anticipate the delivery needs of the customer and all key stakeholders are informed in a timely manner through accurate management of due dates.
- Verify schedules are aligned with customer requirements in order to meet or exceed on time delivery targets.
- Follow up with customers to make sure our company and drivers are exceeding their expectation.
- Respond promptly to customer delivery and service requests.
- At the time of the vehicle breakdown, the delivery was made using a vehicle that was in possession and not on hire.
- Tracking the cambro box, crates and other equipments into the return bases.
- Collect, monitor and evaluate data on routes, drivers and equipment.
- According to the delivery plan, two vehicles and one driver are deployed to another location.
- Achieved a consistent on time delivery rate of 98% across multiple cities and transport mode.
- Hot and cold items are dispatching in the same vehicle using cambro box.
- Assist with training, monitoring and enforcing all safety and compliance rules regulations.
- All vehicles annual inspection and food transportation permit were renewing timely to avoid traffic fines.
- Address disciplinary actions when necessary.
Team Leader in 3rd Party Sales DEPT.
Etihad Airport Services Catering
Abu Dhabi
04.2019 - 09.2021
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Mentored and equipped employees with product knowledge to improve service delivery and sales.
- Managed accurate and timely delivery of dispatch orders to customers.
- Maintained up-to-date data, records and receipts for audits and reconciliation.
- Implemented and documented standard operating procedures to comply with audit and safety requirements.
- Maintained accurate employee records and updates on performance, absence and HR conversations.
Sales Team Leader
Etihad Airport Services Catering
Al Ain City
03.2011 - 04.2019
- Dispatching export products.
- Every day 20000 Nos. meals dispatching from Etihad Airport Services catering (Al Ain) to Etihad Airport Services Catering (Abu Dhabi).
- Expect Friday, all 3rd party sales orders (sausages & cold cuts) dispatching to more than 30 customers.
- All acknowledged invoices and delivery notes uploading to the share drive with date bases.
- Maximized sales opportunities by communicating product value proposition and selling points.
- Motivated team members to exceed established sales targets, creating incentives to increase morale.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
Heavy Duty Driver and Heavy Bus Driver
Etihad Airport Services Catering
Abu Dhabi
09.2006 - 03.2011
- Checked load accuracy and stability before each trip.
- Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
- Performed loading and offloading of trucks, using pallet jacks and forklift trucks.
- Transported freight from origin to destination safely.
- Notified supervisor of any customer or delivery problems.
- Employed best inventory packing and safety practices with zero complaints, hazards, incidents or lost-time accidents.
Education
High School Diploma - secondary School Leaving certificate
Chovva High School
Kannur, India 03.1996 - 03.1999
Skills
- Safe operation of equipment
- GPS navigation
- Route optimization
- Safety prioritization
- Equipment research
- Setting up tracks
- Driving trucks
- Maintaining trucks
- Physical endurance
- Balancing
- Climbing
- Lifting
- Carrying heavy objects
Languages
English
Arabic
Hindi
Tamil
Malayalam
Personal Information
Custom
6,5,5,6
Timeline
Transport officer
Emirates Flight Catering
07.2024 - Current
Team Supervisor
Etihad Airport Services Catering
10.2021 - 11.2023
Team Leader in 3rd Party Sales DEPT.
Etihad Airport Services Catering
04.2019 - 09.2021
Sales Team Leader
Etihad Airport Services Catering
03.2011 - 04.2019
Heavy Duty Driver and Heavy Bus Driver
Etihad Airport Services Catering
09.2006 - 03.2011
High School Diploma - secondary School Leaving certificate
Chovva High School
03.1996 - 03.1999
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