Ramy Ibrahim

Business Development Manager (UAE)

• Building & developing the sales team.
• Setup the process to manage contracts.
• Setup the plan to retain the existing clients.
• Working with the head of bussniss development/marketing to identfy the key clients.
• Identify the main focus sectors that suits the company strategy and standards.
• Develop relationships with subcontractors to keep clients loyal to the company.
• Developed marketing plans to support department strategies.
• Develp the realatioship with the key clients.
• Develop partnetships to reach more potentional leads
• As a team, generate new leads
• Setup the monthly and yearly targets based on the company strategy.
• Work with my team to achive the monthly and yearly targets.
• Work with logistics and operation teams to deliver high standard services.
• Work with admin team to deliver the proper after service reports.

Customer Happiness Manager (KSA)

• Managing & development call center/telesales team.
• Working on achiving the monthly and yearly targets of the company.
• Identfiy the development points and work on it with the concern department.
• Manage the logistics to deliver the services to the clients.
• Support marketing team to create an attractive campgain.

Customer Happiness Manager (UAE)

• Managing & development call center/telesales team.
• Working on achiving the monthly and yearly targets of the company.
• Hire call center/telesales agents based on the business needs.
• Identify opportunities by analysing the sales performance.
• managing the team filling the operation team schedule on daily basis
• Work with logistics team to deliver the services to clients on a daily basis.
• Support marketing team to create an attractive campgain.

Team leader

• Building & Managing the telesales team
• Set the team targets based on the comapny stratagy
• Soft skills training for telesales team to help to achive the targets
• Product training for the telesales team
• Facilitated strategic decision-making by producing accurate, comprehensive reports.
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.

Telesales agent

• Promoting real estate projects and offers using expert product knowledge.
• Cold-calling clients from assigned contact lists.
• Studying and understanding the clients needs
• Selling real estate project throught the phone only.
• Attract clients to join th sales team to discuss real estate project.
• Achieved monthly performance targets, aiding department progression towards sales goals.

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Assisted customers with varying questions using product knowledge and service expertise.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Follow up with Customer to reach the high satisfaction.
• Handling VIP and Corporate Customer.
  - Retention Agent:
• Retain dissatisfied Customers
• Evaluate Agent’s performance.
• Salling monthly Packages
• Act as a Team Leader to monitor the service level.

• Handling Treasury
• Preparing and presenting weekly/monthly reports
• Monitoring the warehouse
• Handling daily reports for sales agents
• Monitoring Cash Flows
• Manage customer and supplier accounts

• Salling Clothes.
• Maintaining a professional relationship with clients.
• Handle Treasury.
• Manage the store

• Purshacing

• Salling water filter
• Coordinating with operation team for instullation.
• Clients Retention