Ramy Karam
Bur Dubai
Summary
A challenging position where I can Seek a position in your organization where my technical and interpersonal Skills applied and further developed to find an excellent career, enjoy the teamwork spirit with a multinational organization, to get the opportunity to improve my efficiency in work and gain more experience.
Overview
10
10
years of professional experience
Work History
Branch Manager
Zero Five Zero Telecom
09.2021 - 09.2023
- Maximized sales opportunities by regularly replenishing stock levels of recently sold products
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
Head Waiter
Orange Restaurant and Bar
08.2018 - 05.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons
- Created team building initiatives to encourage upselling and meet revenue targets
- Reviewed sales reports to assist with budget management and forecasting
- Led team to deliver outstanding hospitality operations
- Coordinated employee schedules based on shift demands and employee availability
- Allocated resources to manage high-volume shifts with efficiency and top-notch service
- Collaborated with bartenders to draft, implement, and promote drinks seasonal offerings
- Interviewed, hired, and trained staff on best bar practices, maintaining highly efficient service teams
- Monitored bar needs and delegated tasks to reduce patron wait times
- Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
Assistant Restaurant and Bar Manager
Life Pup
06.2015 - 07.2017
- Ensured high performance standards through regular staff training
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Encouraged feedback from restaurant customers by using insights to implement positive process changes.
Supervisor Leader
Coffee Club
05.2013 - 03.2015
- Built customer retention and satisfaction by delivering top-quality service
- Dealt with customer complaints and rectified product and service issues
- Guided and coached staff to achieve individual growth and sales targets.
Education
Bachelor's of Tourism and Hotels Tourism Studies -
Luxor, Egypt06.2014
Skills
- NTS
- ACCOMPLISHME
- Improved restaurant Reviews by successfully Handling customer Complaints
- Implementing monthly Staff training and Refining lunch and Dinner menus
- Customer service oriented
- Results-orientated
- Energetic self-starter
- Outstanding customer service
Languages
Arabic
English
Personal Information
- Date of Birth: 09/20/91
- Nationality: Egyptian
Timeline
Branch Manager
Zero Five Zero Telecom
09.2021 - 09.2023
Head Waiter
Orange Restaurant and Bar
08.2018 - 05.2021
Assistant Restaurant and Bar Manager
Life Pup
06.2015 - 07.2017
Supervisor Leader
Coffee Club
05.2013 - 03.2015
Bachelor's of Tourism and Hotels Tourism Studies -
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