Ramy Mohamed

• Responsibilities inside hypermarket
• 1-Oversee regular checks to ensure hardware and software are fully functional
• 2-Ensure preventive maintenance is done for all devices under Annual Maintenance Contract (AMC).
• 3-Ensure implementation of IT security procedures and guidelines to ensure protection and confidentiality of all company data.
• 4- Coordinate with vendors and suppliers to ensure that relevant tasks are carried out in line service level agreement of all IT maintenance contracts.
• 5- Coordinate between Head Office expert level and store Level to insure new implementation
• 5- Managing teams in each store in terms of technical gaudiness, and Personnel.
• 6- Preparing Yearly Budget.
• 7-Maintained Yearly Audit records, including System
• Responsibilities for new stores openings
• 1-Performing site survey to propose number of points sale and IT equipment's positions.
• 2- Preparing draft technology diagram for IT equipment's .
• 3- Preparing orders for new stores to be open. (telecommunications, enterprise programs , IT Asset ).
• 4-Coordinating with vendors to avoid any work intersections and insure smooth implementation for each vendor.
• 5-Assembling IT equipment ( computers, printers, mounting networks components ).
• 6- Testing ( connection to main office ,sales integration ).
• 7- Training new employees .

• 1-Oversee regular checks to ensure the hardware and software are fully functional
• 2- Ensure preventive maintenance is done for all devices under the Annual.
• 3-preparing annual Maintenance Contract (AMC)
• 4-Ensure implementation of the IT security procedures and guidelines to ensure the protection and confidentiality of all company data
• 5- Coordinate with vendors and suppliers to ensure that relevant tasks are carried out in line the service level agreement of all IT maintenance contracts
• 6- Coordinate between Head Office expert level and store Level to insure new implementation
• 7- Managing my teams in each store in terms of technical gaudiness, and Personal
• 8 - Develop and implement on the job-training for the team

1-Follow up with Corporate Head , on the newly introduced projects.

2-Follow up with IT managers their action plans and their specific projects .

3-Coordinate, communicate and follow up the implementation IT systems in new stores opening

4-Participate in and coordinate of IT new projects development and implementation

5-Propose, implement and follow up on action plans in order to increase productivity, performance and effectiveness of the operations

6-Follow up with IT managers the on the service level, availability and stability of IT systems

7-Ensure the proper deployment of the IT infrastructure and IT systems during the new stores opening

8-Ensure the information provided by the systems are accurate, timely and usable

9-Validate the quotations of local Assets purchases and ensure it is in compliance with the company standard models

10-Enforce the security and safety procedures

1-Install and configure computer hardware operating systems and applications.

2-Monitor and maintain computer systems and networks.

3-Troubleshoot system and network problems,

4-diagnosing and solving hardware or software faults.

5-Replace parts as required

6-Provide support, including procedural documentation and relevant reports

7-Follow diagrams and written instructions to repair a fault or set up a system

8-Support the roll-out of new applications

9-Set up new users' accounts and profiles and resolve password issues

10-Prioritize and manage numerous open cases at one time

11-Establish a good working relationship with staff

12-Test and evaluate new technology

13-Conduct electrical safety checks on computer equipment

• Member of opening team
• 2- Handling all monthly yearly inventories
• 3- 1stline support for all end users in terms of Microsoft Application, and Retail
• Applications (Cyrus, SMA)
• 4- Oversaw daily performance of computer systems
• 5- Managed network devices and connectivity performance
• 6- Troubleshooting, security patching and maintenance.